Northern Lagoon Vacations

"We had a quick stay for an early flight the next morning. The staff was very friendly and helpful with whatever we needed and kindly offered to prepare breakfast for us in the morning. I wouldn’t stay at this property again in the future though due to a few uncomforts. Their dogs barked during the night, waking us up. There was a bright light next door that illuminated our room. The windows are shutter style glass that don’t keep out the hot exterior air. They have a window mounted air...

"As a road warrior over decades, I have seen good and bad, but I have rarely seen the attentiveness of the staff such as here at the Grand Resort. Always pleasant but exceptionally helpful. I had an emergency shoe repair needed for my only dress pair, and it was late on a Sunday when it was identified. The staff worked out where to get glue, sent a courier, and within an hour it was repaired. Incredible! I have literally never seen anything like it. The next day my meeting ran late, and...

"How to cancel the trip"

"Checking in was not self explanatory, it’s not just a hotel it’s also a call center for other businesses so the check in is on the 4th floor getting there took some guidance and direction from security staff. Security is good. Room was clean and presentable, entrance door uses a physical key to unlock and lock door. Shower is unique huge walk in stone shower but the hot water adjustment was touchy with very low water pressure. Elevator works good, restaurant downstairs have to exit the...

"Stayed one night before leaving Belize. Love the family atmosphere. Jungle vibes with monkeys, butterflies, river and birds around. Food and staff are amazing. Thank you"

"Check in was easy, we had a last minute change day of to change our room from what we had reserved, that was relatively easy. The room was run down, not very clean a/c made a clunking noise all night we were too tired to complain that night but in the morning requested a different room, better cleaner room but still felt like a cheap hotel. Breakfast was good hot fresh buffet style local food. Lobby and restaurant felt hot like the a/c is not working well. Went to gym the thread mill didn’t...