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"Doormen we very friendly, service was excellent when we needed more water or items for the room"

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"Airport shuttle was confusing to find as there are two hotels in the area. Room was clean and staff very friendly. Wifi was good. "

"Five Stars "

"Convenient for shops and many theatres, Covent Garden."

"A lovely hotel, with fantastic views of either the Tower Bridge or the docks. However, staff at the contact centre and hotel were unhelpful and at times rude."

"Great location. Fantastic room. Staff was friendly and very helpful "

"Good location, wifi not great and my room was facing a builders yard so very noisy late in to the evening. Can also hear every door in the corridor slamming shut. "

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked."