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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
380 SW Cutoff, Northborough, MA

Reviews

5.2
Rating 10 - Excellent. 50 out of 421 reviews" "
Rating 8 - Good. 65 out of 421 reviews" "
Rating 6 - Okay. 95 out of 421 reviews" "
Rating 4 - Poor. 85 out of 421 reviews" "
Rating 2 - Terrible. 126 out of 421 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

MARK

Disliked: Cleanliness, amenities, property conditions & facilities
Stains on furniture, walls, carpet, shower Disgustingly dirty overall
Stayed 2 nights in Apr 2024

6/10 Okay

David

Business traveler
Liked: Staff & service
Disliked: Amenities
The person who checked me in was wonderful. However, the room didn't have an iron, iron board and the phone wasn't working. My stay was mediocre.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Desperately needs renovation - completely.
Stayed 1 night in Apr 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Robert, Coleharbour

Traveled with family
Liked: Cleanliness, staff & service
Expensive for the property condition, staff helpful and friendly.
Stayed 1 night in Apr 2024

2/10 Terrible

Kelen

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give less than one star. My reservation was cancelled Even though I called to confirm as I was in route. I was traveling with an elderly 85-year-old woman, a veteran and a two toddlers. I asked for the front desk person refused to rent me a room. I have never had such a horrible experience. However, everything happens for a reason because the place looked unsavory.
Stayed 2 nights in Apr 2024

2/10 Terrible

Liz

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled very bad, the sheets were dirty, the bathroom was dirty and the lamps were horrible, definitely a place that I do not recommend, I had to buy detergents for myself to disinfect and clean the two rooms you enter, you get a bad impression of the place.
Stayed 1 night in Apr 2024

2/10 Terrible

Zak

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Motel I’ve ever been to.
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

grace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wet, moldy, and mildewy. The toilet didn’t flush either. The shower was disgusting, ended up having to leave.
Stayed 1 night in Mar 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on a Wednesday night. It was sketch but whatever I paid had already booked it for 4 days and the bed was clean and that's all I thought I needed. I was wrong. I woke up the next morning and a mouse came out to greet me while I was on the toilet. Ok whatever this is Mass we invaded his home. I reported it on the broken phone that we could barely communicate through. His attitude was like yeah whatever. The next day I wake up start the shower and get in. Then I realize the previous tenants hair shavings are still plastered to the wall. Eww that's really gross but im already in here I'll just use extra soap. I walk down to the front desk and inform them and he assures me my room will be cleaned and I watch him add my room to the list. I get back that night and it hasn't been cleaned so I go and report that it hasn't been cleaned and they say there is nothing they can do as housekeeping is gone and when I asked for cleaning supplies she said she didn't have the key to the closet. I asked for a clean room and she said it was booked full. I walked past an empty room and went back to ask to see if that one was clean but she said it was a double and I said so? And then she said it was reserved. Sure. I asked for a discount at this point because I feel I've been more than enough understanding after spending $400 for 4 nights. She said she would talk to her manager I asked when he came in and she said Monday. I left early after I woke up with a mouse in my bed.
Stayed 4 nights in Mar 2024

2/10 Terrible

Oscar

Traveled with family
Disliked: Staff & service
Very bad attention
Stayed 1 night in Mar 2024

2/10 Terrible

Aubrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t clean at all, the heat didn’t work, and there was one pillow. Top it off there was a phone but there was no plug so I couldn’t even call the desk
Stayed 1 night in Feb 2024

10/10 Excellent

Duran

Stayed 1 night in Jan 2024

10/10 Excellent

natasha

Stayed 1 night in Dec 2023

2/10 Terrible

Stefan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was broken and dirty. There were cigarette burn marks on bed and furniture even though it was supposed to be a non-smoking room. The room smelled like a mix of mold and cigarette smoke.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jonathon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didnt work . The pillows where very very small .like throw pillows . Bed had burn holes in it . And my key card stopped working 3 times .
Stayed 1 night in Dec 2023

4/10 Poor

angie

Stayed 1 night in Dec 2023

4/10 Poor

Kareen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was disappointed in the physical aspects of my room- the lock was broken, tub had rust and leaked constantly, there wasn't a waste basket. It felt grubby but I didn't find dirt. The place could definitely use some upgrading. I did not feel comfortable there and left after one night. On the plus side the staff were accommodating and professional with ready smiles. I do not fault them in any way.
Stayed 3 nights in Dec 2023

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lou

Liked: Cleanliness
Disliked: Staff & service
Check in could be more concise.
Stayed 1 night in Nov 2023

6/10 Okay

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly but there was a lot of noise from other guests, particularly from their kids running around and yelling.
Stayed 1 night in Nov 2023

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring your own sheets!! We got the room with a pull out couch and they refused to give us any bedding for it. No fitted sheet for a nasty pull out bed and no blanket- buyers beware:( Overall the room was very sub par.
Stayed 1 night in Oct 2023

4/10 Poor

Sylvia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Pretty expensive for a dirty run down place.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnson

Liked: Amenities
Disliked: Property conditions & facilities
Cockroaches on property.
Stayed 1 night in Oct 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
This hotel should be condemned!
The room was dirty & disgusting. Outdated and just plain gross. Hotels.com should rethink even having this hotel on there site!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Seth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience. The condition of the room was extremely poor. The window was broken. The couch was ripped up. Paint chipping on the walls and ceiling. Stains on the bed, walls, floors, and beds. Air conditioner was not functional. Avoid this hotel at all costs.
Stayed 1 night in Oct 2023

2/10 Terrible

Sean

Traveled with family
Disliked: Property conditions & facilities
So bad we couldn’t stay there. Rooms were discusting
Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This is a terrible hotel, and we only stayed there because it was the only place available. The room was not cleaned, things were falling off the walls, overall dirty and disgusting.
Stayed 1 night in Oct 2023

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty .. not taken care of... Groups of people outside....loud
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara, Ocean View

Traveled with partner
Liked: Amenities, property conditions & facilities
room was nice and big. easy base to Salem.
Stayed 1 night in Oct 2023

2/10 Terrible

Denis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Dave

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly but access to office not well lighted and room was clean but worn
Stayed 1 night in Sep 2023

4/10 Poor

Beth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Moldy hot pockets wrapper behind a table, very little toilet paper in bathroom, left over pieces of soap from previous renters, just all around dirty room.
Stayed 1 night in Sep 2023

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaking toilet and bathroom door off line you can’t close it. Terrible night sleep as well
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Fairly clean for an Econo Lodge. Continental breakfast was just dry cereal mini muffin english muffin, no fruit or yogurt. Place is now a refugee motel . Filled with refugees big tent in the back to feed them
Stayed 2 nights in Sep 2023

2/10 Terrible

Karyn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, wet carpet, smelt damp and musty, tv remote and tv were broken along with the a/c. Didn't get smoking room Ireserved. Staff argued with me about that. Staff was unpleasant, unprofessional
Stayed 1 night in Sep 2023

2/10 Terrible

Hemant, Bronx

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the advertisement and booking confirmation of room , Microwave was mentioned but it was not available . I requested at the reception to provide me microwave but no action was made. we had to eat cold food in the night.
Stayed 2 nights in Aug 2023

2/10 Terrible

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lock was broken upon checkin. Swithed to another room which had a broken key pad and was told by the front desk to fix the broken lock and key pad the next day. Of course none of them happened. Very disappointed.
Stayed 2 nights in Aug 2023

4/10 Poor

Brad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

2/10 Terrible

Bonnie

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe in the area with a car parked near the office with flat tires used as storage and no deadbolt locks on the doors.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I got the creeps.
The room was pooly kept. Stains on bedcover. Tub looked unwashed. Bathroom wall had green stain. TV remote kept together with tape. Window curtain with hole. Poor plaster and paint jobs. The door viewer to outside was missing. Glad I brought my own blanket and pillow
Stayed 1 night in Jun 2023

4/10 Poor

PAUL

Traveled with family
Disliked: Cleanliness, property conditions & facilities
there were no non smoking rooms available, the carpet was not clean, the bathtub had cigarette burns from resting them while on toilet,free breakfast was cold cereal,english muffins, and small muffins
Stayed 1 night in May 2023

2/10 Terrible

Deborah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Way too expensive for the very poor quality of the room. Had to put a $100 deposit down on the room they wouldn’t take cash for the room I had to put $300 on my credit card. We asked that someone replace the burned out light bulb and they didn’t change it. I will Never stay here again and I will not recommend this to anyone
Stayed 1 night in May 2023

4/10 Poor

Anna-Marie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We just needed a place to sleep as we were visiting in the area & thought this would fit the bill. The front desk staff were indifferent, the non-smoking room reeked of smoke to the point I felt nauseated, one lamp was in such disrepair it was a fire hazard, not enough towels provided for 2 people & the breakfast was abysmal. The bedding & bathroom were clean so out of convenience, we did stay. It appeared that some units may be in use to shelter those who do not have a residence.
Stayed 2 nights in May 2023

2/10 Terrible

Charles

Stayed 1 night in May 2023

2/10 Terrible

Angel

Stayed 1 night in May 2023

2/10 Terrible

Elydian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
i don't like anything in this place, the rooms stinks, carpet so dirty ,bathroom have a lot of mildew, blankets all burn was horrible never ever stayed here again
Stayed 1 night in May 2023