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"Place was nice. Good breakfast. Staff was excellent. Bar did have multiple choices of drinks. Airport shuttle pick us from hotel door. Did take 40 minutes. Bus was clean"

"Clean and good size room. "

"Great hotel near the airport with a shuttle service included. Clean and spacious with Good amenities including the small swimming pool at the front of the hotel for a bit of relaxation."

"Great place to use as a stopover through Auckland. "

"For a so called 5 star hitel wde are very disappointed. For what we paud for Club access to have evening canapes which were awful. Very poor quality & not edible. The buffet breakfast is awful. Kept ssrvjng fruit, danish from 2 days prior. Did not clean used plates off our table & quality of food sub par. Have stayed at other 5 star hotels recently which this one does not even compare. The hotel needs to be renovated & i would only give it 3 stad at best."

"Bit dated rooms needs refurbishing food was excellent "

"Old. Needs updating. Small rooms and they claimed the mattress was a queen size bed. It was not. A double at most. I’m tall and my feet hung over the edge. "

"Queen street average shopping taxi service very poor. "

"Everything is excellent. From the service, the room quality, the billing process, to the excellent location, all was outstanding. I would definitely recommend the Grand Hotel and would be happy to stay here again in the future."