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Reviews of Staybridge Suites North Brunswick, an IHG Hotel

3 out of 5
Staybridge Suites North Brunswick, an IHG Hotel
2195 US Hwy 1 S, North Brunswick, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 295 reviews" "
Rating 8 - Good. 66 out of 295 reviews" "
Rating 6 - Okay. 25 out of 295 reviews" "
Rating 4 - Poor. 10 out of 295 reviews" "
Rating 2 - Terrible. 12 out of 295 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
decent for the price
Stayed 1 night in Apr 2024

6/10 Okay

Demetria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Viral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all good Mangement
Stayed 1 night in Apr 2024
Response from Matt on 2024/4/22
Thank you for the perfect review! We're so glad you enjoyed your time with us, and can't wait to host you again soon.

10/10 Excellent

Jaime Pabon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Matt on 2024/2/26
Thank you for the wonderful review!! We're glad you enjoyed your time with us, and can't wait to host you again soon.

8/10 Good

Kenneth

Traveled with partner, Traveled with pets
overall I am pleased
Stayed 1 night in Feb 2024
Response from Matt on 2024/2/18
Thank you for the review. We appreciate you taking the time to let us know how we are doing. We're glad you enjoyed your stay, and can't wait to host you again.

6/10 Okay

Judith

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Matt on 2024/2/9
Hi Judith,Thank you for the review. We're sorry everything wasn't perfect during your stay. Please reach out if you have time and let us know where we could have done better.

4/10 Poor

Sara

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our shower did not work at all. Had neither water pressure or hot water. Was forced to go down the street and join a gym at 1am to use their shower just to wash shampoo out of hair. Management refused to reimburse me or change rooms then became hostile. We left half way through stay because of the conditions and Management. We moved to the hotel right next door and they had excellent water pressure so his claim of issue with water in the area was false.
Stayed 1 night in Dec 2023
Response from Matt on 2024/1/2
Thank you for the review. We're sorry to hear about your issues with the pressure and temperature in the shower, as well as the service received. We are looking into this to see what occurred and what we could have done better.

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was fine the only problem was that there was food left in the microwave and when brought to attention of the front desk the woman was a bit snooty and short tempered. Also the room was freezing the fan was not set on auto. Otherwise everything else was fine
Stayed 3 nights in Nov 2023
Response from Matt on 2023/11/20
We apologize about the food left in the microwave. That was an easy one for us to catch and it was simply overlooked. But we're glad you still generally enjoyed your stay. The next time you choose us, we hope we can deliver a perfect stay.

10/10 Excellent

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
This was my first time staying here and I must say this was one of the best places that I have ever stayed. The staff was very friendly and helpful, everywhere you looked it was clean and the breakfast buffet was great! I will definitely make this my place to stay every time I need to come this way.
Stayed 2 nights in Nov 2023
Response from Matt on 2023/11/17
Thank you so much for the wonderful review! These are the ones that make us proud of all the hard work we have put in. We can't wait to host you again in the future.

2/10 Terrible

LATARSJAH, Glenn Heights

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I wish I could share photos. The hotel reeks of sick building syndrome. The first room they put me in smells of cigarettes and smoke. Disgusting. The 2nd room they put me in the bathroom had a leak and there was black mold all around the unpainted walls surrounding the bathtub and shower.there were no lights in the bedroom lamps and it smelled bad. The third room was a little better at least I could take a shower in it. The smell was not as bad. I’ll be asking for a refund for this stay. This was highly unexceptable
Stayed 2 nights in Oct 2023
Response from Matt on 2023/10/11
We're terribly sorry your stay was unsatisfactory. Please reach out to me personally to discuss. In the meantime I will get into these rooms to see what you're referring to and will address accordingly.Matt

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was great. it was nice and clean
Stayed 1 night in Sep 2023
Response from Matt on 2023/10/3
Thank you! We're glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Outside of hotel looks very nice. The inside looks nice. The rooms are old and need to be renovated. There were some stains in the carpet and some items were very dusty in room. It was noisy in the mornings and someone was drilling or doing something in the room next to us that sounded like construction. Breakfast was average. Bacon was very good and fresh bread.
Stayed 2 nights in Sep 2023
Response from Matt on 2023/10/3
Thank you for the review. We're sorry you didn't enjoy your time with us, especially since there were things within our control. We are certainly working to improve all aspects of the property.

10/10 Excellent

marisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Matt on 2023/10/3
Thanks for the perfect score!

10/10 Excellent

marisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. We will recommend and will come back.
Stayed 3 nights in Sep 2023
Response from Matt on 2023/10/3
Thanks for the perfect score! We hope to have you again soon.

10/10 Excellent

Terry, eastbrunwick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE IT CAUSE IT WAS RELAX TO ME .....I LIKE THE ROOM THE SERVICE....AND THE PEOPLE AT THE FRONT DESK ARE THE NICE PEOPLE........I HAVE MET ....THEY ARE VERY HAPPY AND HELP FUL......SO THAT I LIKE STAY THERE.....MY ONLY THING I AM A TRUCK DRIVER.........AND THERE NO WHERE TO PARK A TRUCK AND TRAILER ....THERE BUT I LOVE IT THERE
Stayed 6 nights in Aug 2023
Response from Matt on 2023/10/3
Thank you for the review. We're glad you enjoy staying with us as service is always our #1 priority. No, we don't have a ton of space for a truck and trailer, but appreciate that you can still make it work.

10/10 Excellent

ERIC, middleton

Liked: Amenities, property conditions & facilities
Desk help
Stayed 1 night in Aug 2023
Response from Matt on 2023/10/3
Thanks for the perfect score!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Tv didnt work and they couldnt or wouldn't fix the problem and maintenance was rude very rude
Stayed 1 night in Aug 2023
Response from Matt on 2023/10/3
Thanks for the review. We're sorry all wasn't well with your stay and that you experienced an issue with your TV. This had already been addressed with our team so we can provide better service moving forward.

6/10 Okay

Theresa

Disliked: Staff & service
When I stayed in 20/20 I enjoyed my stay but I doubt that I would stay here again. 1st room I was assigned the carpet in hallway leading to the room had lots of stains and the end of hall roped off with yellow wet sign, which remained my entire stay. Walked in the room and cigarette smell hit me soon as I opened the door and blacks marks all over the carpets 2nd room was better. It looked better and cleaner, definitely smelled better but still had a large black mark on carpet. They claimed they ran out of the do not disturb or enter hangers / magnets. I Asked several days no magnet I had to leave a piece of paper in the door. When I went downstairs 1st night to ask for magnet no one was at the desk. They were all out of complimentary toothbrushes and had none in the small hotel store that I could purchase. The tv in the living room did not work. 2nd night called down 2xs about tv no answer. Went downstairs no one at the desk
Stayed 3 nights in Jul 2023
Response from Matt on 2023/10/3
Thank you for the review. We apologize you experienced so many issues during your stay. This is certainly not the level of cleanliness and service our guests generally receive. Should you give us another chance I'm sure you will see an overall improvement.

2/10 Terrible

Jane

Stayed 1 night in Aug 2023
Response from Matt on 2023/10/3
Thank you for the review. Please reach out to let us know where we could have done better.

2/10 Terrible

Massiel De Los

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The room I stayed in was so nasty and smelly.
Stayed 1 night in Jul 2023

2/10 Terrible

Sergio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly but we cut our stay to only one night and went to another hotel. Rooms are dark and dingy. Beds and pull out was awful. Said Queen beds but lucky if it was double. Washroom was gross. A/C wouldn’t stop running even if you turned it off and was unbelievably loud. Not worth the money and in desperate need of a renovation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brittany

Stayed 1 night in Jul 2023

2/10 Terrible

Peter

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Victor

Stayed 1 night in Jun 2023

4/10 Poor

Joe

Stayed 1 night in Jun 2023

10/10 Excellent

HUNG, Federal Way

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in May 2023

10/10 Excellent

uche

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
As a female traveler, i felt safe.
Stayed 13 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy stay, clean , comfortable, nice people
Stayed 1 night in May 2023
Response from Assistant General Manager on 2023/5/9
Dear Valued Guest,Thank you very much for leaving us your score feedback. We appreciate you taking the time to do so, and we're happy to learn that you had an enjoyable stay with us. We look forward to your next visit to our hotel.Yours in Hospitality,

10/10 Excellent

Dien

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and dining area was elegant and the breakfast options were better than that in other hotels. The lady serving breakfast was exceptionally friendly and helpful to my son who wanted to make a waffle. My son also enjoyed the indoor pool. The bedroom suite was also nice, although the mattress could have been a bit firmer. I would stay again.
Stayed 1 night in Apr 2023
Response from Assistant General Manager on 2023/5/2
Dear Dien,Thank you for you feedback from your stay with us. It is truly appreciated you took the time to share your stay with us. Happy to know that your stay was enjoyable with your family and we were able to serve your stay expectations. Your feedback will be shared with our team. In hopes we're able to serve you again in the future. Look forward to welcoming you back to our hotel.Yours in Hospitality,

10/10 Excellent

Rasheema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing.
Stayed 2 nights in Apr 2023
Response from Assistant General Manager on 2023/4/24
Hello Rasheema,Thank for staying at our hotel. We appreciate your feedback and happy that you enjoyed your stay. We look forward to your return.Yours in Hospitality,Assistant General Manager

10/10 Excellent

Anna

Stayed 1 night in Mar 2023
Response from Management Team on 2023/4/12
Thank you for taking the time to leave us a glowing 5-star review of your recent stay at our hotel. We are thrilled to hear that you enjoyed your time with us and that we exceeded your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service to all of our guests. We are pleased to know that our accommodations, amenities, and staff made your stay comfortable and enjoyable.We appreciate your patronage and look forward to welcoming you back to our hotel soon. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you once again for choosing our hotel for your recent stay, and for taking the time to share your positive feedback.Warm regards,Management Team

8/10 Good

Krishna

Stayed 8 nights in Mar 2023
Response from Assistant General Manager on 2023/4/15
Hello Krishna,Thank you for staying with us at our hotel. We're pleased that we were able to serve your stay needs, and we hope to be able to welcome you back with another opportunity.Yours in Hospitality,

10/10 Excellent

Suresh, East Windsor

Stayed 6 nights in Mar 2023
Response from Assistant General Manager on 2023/4/2
Hello Ms. Suresh,Thank you for staying with us and we appreciate your 5 out of 5 for our hotel. We look forward to serving you again real soon.Yours in Hospitality,

10/10 Excellent

Jane

Stayed 1 night in Mar 2023
Response from Assistant General Manager on 2023/4/2
Hello Jane,Thank you for your 5 out of 5. We appreciate you taking the time and glad you enjoyed your stay. We look forward to serving you again real soon.Yours in Hospitality,

10/10 Excellent

Dawud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Accomodations in South Jersey
Very clean & comfortable! Courteous & friendly staff, great continental breakfast. I was surprised to see full size fridge, dish washer, stove, microwave, plates & utensils. Loved my stay!!
Stayed 2 nights in Feb 2023
Response from Assistant Manager on 2023/2/19
Hello Dawud,Thank you much for leaving your feedback on your stay with us. We appreciate you taking the time to share and we're happy that you enjoyed your stay. Feedback like yours makes it easy for our staff to provide the best service possible and we all strive in giving the best service. Your feedback will be shared with our team and we look forward to welcoming you back real soon.Yours in Hospitality,

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 2023/1/20
Hi Lloyd,Thank you for staying with us and we appreciate you taking the time to leave a review score. Our staff strive to provide the best service to every customer, and we hope the next time around if given the opportunity we will do just that for a perfect score of "10". If we could have done something better to make your stay great, please feel free to reach out to us with any feedback. We look forward to welcoming you back at our hotel and again thank you for staying.Yours in Hospitality,C. Johnson

10/10 Excellent

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front desk staff very friendly, accommodating, and informative. The free breakfast and evening fare were great and a bonus. If allergic to pets make sure you let them know as they are allowed.
Stayed 1 night in Jan 2023
Response from Assistant General Manager on 2023/1/18
Hi Lloyd,Thank you for taking the time to complete your review. We appreciate it and happy to learn that you enjoyed your stay with us and our staff took care of your stay needs. Your feedback will be shared with our team and we certainly look forward to welcoming you back in the future. Happy New Year 2023 from our Staybridge Team!Yours in Hospitality,C. Johnson

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
This hotel has it all together, would definitely recommend this place to anyone!!
Stayed 1 night in Dec 2022
Response from Assistant Manager on 2022/12/14
Hi Robert,Thank you for your review on your recent stay with us. We appreciate you taking the time to share, and we certainly look forward to welcoming you again in the future. Thank you from our staff and managementYours in Hospitality,Staybridge Suites Management

6/10 Okay

marisa

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Pleasant 2 night stay. Request any extra pillows or blankets before 4:30pm, before housekeeping finish their day. Hotel right off rt1, lots of noise from traffic. Request room on the other side of the route. Restaurants, target, coffee shops around the area. Breakfast, basic: scrambled eggs, bacon, hash browns. Cereals, some fruit, and pastries. Decent. Coffee in lobby at all times. No bar, no restaurant in hotel. Has a pool, didn’t use it. Front desk: upon arrival, very rude male receptionist. Right away a woman, who seemed to be the manager, fixed the inconvenience, I was charge the wrong night rate. She was pleasant and friendly. Night receptionist, very friendly and attentive. Pet friendly hotel, 15 dollars per Night pet fee, its ok. Room, small but functional, we were 3 people. Small kitchen fully stuffed, fridge, microwave. Hotel very clean, smells fresh Room very clean, bathroom light too dimmed. Bed on the hard side, but comfortable. Will stay here again. Thank you.
Response from Staybridge Manager on 2022/11/23
Hi Marisa,Thank you for your feedback and we appreciate you taking the time to share. Happy to know that you did enjoy your stay with us, and I do apologize for any inconvenience that you experienced at any time. We strive to provide the best service to all guest.Thank you for considering us once again and we look forward to welcoming you back once more with your family.Yours in Hospitality,C.JohnsonAssistant General Manager

10/10 Excellent

Monique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a perfect stay in a suite
Stayed 2 nights in Oct 2022
Response from Staybridge Manager on 2022/11/23
Hello Monique,Thank you for your feedback. We're happy you enjoyed your stay with us, and we welcome you back real soon.Yours in Hospitality,C.JohnsonAssistant General Manager

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, Cleanliness, Caring
My daughter and I specifically looked for a hotel with a whirlpool for our mid-way stop on a drive to visit with family and found Staybridge. We were pleasantly surprised when we arrived that the hotel was so clean, the staff were amazingly welcoming, and the whirlpool was just perfect. Our room was super clean and comfortable, and the breakfast in the morning was delicious and filling! We have stayed at many hotels this year on our travels and by far, Staybridge was one of the nicest - and for a good rate as well!
Stayed 1 night in Oct 2022
Response from Holistay1 on 2022/11/24
Hi Cathy,Thank you for your candid feedback and glad you and your daughter were pleased with your stay and our hotel. We look forward to reviews like yours and Thank you for taking the time to share. We certainly look forward to welcoming you back when in our area. Yours in Hospitality, Assistant General Manager

2/10 Terrible

Kevin

Stayed 1 night in Aug 2022

8/10 Good

Nathan

Traveled with family
Liked: Staff & service, room comfort
Great dog friendly hotel! All of the expected amenities & a very nice area for the dogs, plus a roomy suite and very good (better than many other places I've stayed!) breakfast service. Would recommend & stay again with my own family.
Stayed 5 nights in Jul 2022

2/10 Terrible

Zbigniew, JACKSON

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was not clean up for 3 days. Towels never replaced, I asked for fresh towels and never received. Had to go to front desk at night and ask again for fresh towels. Bed was never made when stay for 3 nights. Terrible experience. Never again in this place
Stayed 3 nights in Jul 2022

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and fun
Stayed 1 night in Jun 2022
Response from Melissa on 2022/6/28
Dear Dan, Thank you for taking the time to write a review. We are happy to hear that your stay was relaxing and fun. We hope we are your hotel of choice the next time you are in the area. Thank you

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our suite faced the outdoor patio and other guests were loud from 9pm-past 1am. We let the front desk know, but they did nothing. We stayed two nights and had to listen to this partying both nights. We thought the pool and spa would be open, but it was not. My kids were disappointed. We paid extra to stay here because of these amenities, but were not told they wouldn’t be available. On a positive note, the hotel and our room was very clean and the breakfast buffet was great.
Stayed 2 nights in Jun 2022
Response from Melissa on 2022/6/14
Dear Jennifer, Thank you for taking the time to write a review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are happy to hear that you did enjoy the clean room and the breakfast buffet. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you

8/10 Good

Markysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Melissa on 2022/6/8
Dear Markysha, Thank you for taking the time to write a review. We are happy to know you enjoyed our stay with us. We hope we are your hotel of choice the next time you are in the area. Thank you

10/10 Excellent

Suketu, Buffalo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in May 2022
Response from Melissa on 2022/5/20
Dear Suketu, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay. We hope we are your hotel of choice the next time you are in the area. Thank you

4/10 Poor

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022