搜尋努德的度假村

「When we come to Aruba we usually stay Marriott. This time we decided to try Joia. It’s a new hotel. But that’s where the good things stopped. If you come to the beach too early no umbrellas or chairs are put out. Usually they’re starting to do that after 8-8:30 am. Also, if you didn’t come early enough the staff puts towels on the chairs claiming it’s for members only. So if that’s the case it should be advertised as such hotel. For members of some club only. Apparently if you paid $1,000.00...

「Resort location. Size of resort and staff all excellent. 」

「Yes」

「Had a nice room near the pool area with a beach view. 」

「I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing...

「Staff was very friendly, very helpful beautiful beach temperature was great highly recommended.」

「The room was very clean, the staff was excellent overall and the location is great! The golf course greens need some work.」