My husband and I recently returned to the island to celebrate two special milestones: our 30th wedding anniversary and his 60th birthday. This was our second time visiting, and we absolutely love the destination. We booked our stay at Renaissance Blu through Expedia, hoping for a smooth and memorable experience—but unfortunately, several issues detracted from our celebration.
We were initially checked into Room 206. From the moment we entered, we noticed a strong odor reminiscent of rotten cabbage. At first, we tried to overlook it, as we were mostly out and about and excited about our trip. However, the smell became so overwhelming that it literally woke me from sleep in the middle of the night. It was the kind of odor that lingers in your nostrils and simply couldn’t be ignored.
Despite the inconvenience, I must highlight that every staff member we encountered was kind, polite, and professional. The rooftop infinity pool, which is designated for adults only, was a definite highlight—though it’s worth noting that at times, teens were present and monopolizing the lounge chairs, which took away from the adult-only atmosphere.
After enduring the odor for too long, we finally requested a room change. At 11 p.m., we were granted a new room along with replacement key bracelets. Unfortunately, no luggage cart or assistance was offered to help with the move. Our only compensation was breakfast vouchers and 180 charges for the rooftop bar bill. Manager ever came to address this.