I may have been spoiled when we stayed here two years ago but it’s no longer the same. The males at the front were not interested in our questions or even helping us. As an example after the first night there, our babies socks, knees, and hands were all black, I attempted to tell the male at the front, who brushed me off and wrote the room number on a post it. That night the room was still in the same condition and the baby was all dirty. We wrote a note for the cleaning crew and they washed the floors. The carpet in the room though was still filthy and must have been left there during renovations as the doors knobs and counters were full of white dust. On our 3rd morning we went to breakfast and were sat at a table. Before we could sit the waitress came over and yelled at me that I can’t just sit where I want and when I want and to get up and move. I told her the hostess sat us and she said to move until she’s ready. Then she yelled at the hostess the entire breakfast. The next morning they couldn’t handle the breakfast rush and shut down the omelette line, unless you were Spanish, and they kept making them. The next day breakfast was a mess, without plates or food. The pool crew and the outdoor bar crew however were still a great time and very friendly! Don’t forget Carlos at the front that is a blast, great person, and always willing to help!
