Find Resorts & Hotels with Spas in Niagara Falls - Western New York, NY

"My room was a little dirty when I arrived. I went to turn on the lamp and something sparked and popped. The cord from the light fell from the bottom and a live wire was left there. I called the front desk to have someone come up to take care of the cord. The guy they sent was very nice and took care of it for me but I was a little nervous that it was a fire hazard for the remainder of my stay. "

"The beds and pillows were probably the most uncomfy things I have ever slept in. And the room was so hot I was sweating all night. It was a really pretty hotel with great staff but very uncomfy holy Hannah. "

"Clean room and good customer service 👌 "

"Dirty "

"Don’t expect too much. "

"Love this casino! "

"Quiet comfortable room in picturesque Lewiston NY"

"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "

"everything was very clean and the pool was really nice but could be a wee bit warmer. nice rooms. Enjoyed the free breakfast"