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Reviews of voco the Cadence, an IHG Hotel

3.5 out of 5
voco the Cadence, an IHG Hotel
200 Rainbow Blvd, Niagara Falls, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 500 out of 786 reviews" "
Rating 8 - Good. 168 out of 786 reviews" "
Rating 6 - Okay. 63 out of 786 reviews" "
Rating 4 - Poor. 33 out of 786 reviews" "
Rating 2 - Terrible. 22 out of 786 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BATYR

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, room with a balcony - very comfortable!!! This is my second visit to this hotel in six months! everything is great as before!!!! Thank’s!!
Stayed 2 nights in Apr 2024
Response from Becki on 2024/5/5
Thank you so much for your great review! We love our return guests! Come back soon!

8/10 Good

Joeliz

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the hot tub
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/19
Hi Joeliz! I know, those bubble massage tubs are AMAZING! Thank you for staying with us and your feedback.

10/10 Excellent

George, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/18
Hi George! Thank you for staying with us!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Becki on 2024/4/16
Crystal,Thanks for staying with us at the Cadence! We apprecite your feedback and hope to see you again!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Becki on 2024/4/16
Monica,Thank you for your feedback!

2/10 Terrible

Kerry Lee

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We enjoyed the proximity to Niagara Falls. Other than that, I would never rebook this hotel. The rooms are very small with not even a closet to hang clothes, only a rack on the wall. Food was awful at their restaurant, Coffee weak.. Management is keen to serve but trouble with the hired help it seems.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/13
We apologize that you did not have a great experience on your visit to our hotel. Thank you for your feedback

8/10 Good

Rui

Traveled with family
Liked: Cleanliness, staff & service
The structure isn’t sound proof so you can always hear people upstairs flushing toilets. The restaurant is very slow in the morning.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for staying with us!

8/10 Good

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room - very modern and comfortable.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for sharing your feedback and staying with us!

10/10 Excellent

YOKASTA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/20
Thank you for staying with us!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady running the desk was great. Awesome customer service
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/20
Thank you for your kind review! Hope you choose to stay with us again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff with great scenery! Would book here again!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/15
Hi Ryan! Thank you for your kind review and for choosing to stay with us.

8/10 Good

ANISSA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel is clean, quiet and safe. It is walking distance from Niagara State Park which is great. The room is beautiful however it is a bit small especially for a King bedroom. The front staff were very helpful and friendly. I didn’t like that the cleaners didn’t come to my room to empty the garbage, offer fresh towels nothing…other than that I enjoyed my stay here and would definitely stay again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/3/6
Hi Anissa! Thank you for taking the time to give us a review and we apologize for any inconvenience. We do offer light service or full service for those staying more than two nights. We provide each room with service signs for all guests to leave on the door should they require any additional upkeep. Any personal requests can be made to the desk if you do not wish for us to go and assist in the room. Feedback like this will help us to see things we need to work on. Thank you again for taking the time to provide your insights and allowing us to improve.

10/10 Excellent

Shana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating and lovely
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/1
Hi Shana! Thank you for your kind review. Thank you for staying with us!

10/10 Excellent

Deenna

Stayed 16 nights in Feb 2024
Response from Front Desk on 2024/3/21
Hi Deenna! Thank you for choosing to stay with us. Hope you stay with us again in the future.

10/10 Excellent

javinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Friendly staff.
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/20
Hii javinder! Thank you for staying with us!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great very clean, even shirt staff they went above and beyond to make our stay comfortable.
Stayed 2 nights in Dec 2023
Response from Front Desk on 2024/2/19
We are delighted to hear that you enjoyed your stay. Thank you for choosing to stay with us.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great!
Stayed 3 nights in Feb 2024
Response from Front Desk on 2024/2/19
Glad to see you enjoyed your stay with us. Thank you!

10/10 Excellent

Caitlyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Cadence was wonderful. It is on the smaller side, but the room was in a perfect location for all my needs and easily within walking distance of the park. The front desk was friendly and helpful, and I would stay here again.
Stayed 4 nights in Feb 2024
Response from Becki on 2024/2/14
Thank you for your great review and for staying with us! Come visit again soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 2024/2/14
Hi Rick! Thank you for taking the time to leave us a review. Thank you for choosing to stay with us!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel. Super accommodating, friendly staff, and a comfortable room.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/8
Hi Amanda! Glad to see you enjoyed your stay with us! Thank you for your kind review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Candice on 2024/2/5
Thank you for your valuable feedback. We are so happy that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/4
Thank you for staying with us.

10/10 Excellent

Clarence

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/3/20
Thank you for staying with us!

10/10 Excellent

Gene

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/30
Thank you for staying with us!

10/10 Excellent

corrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Hotel was really clean the staff Was very friendly Nice breakfast in the morning
Stayed 1 night in Jan 2024
Response from Becki on 2024/1/28
Corrina,Thank you so much for your great review! Come see us again soon!

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/30
Hi Sandra! Thank you for staying with us. Hope you choose to stay again in the future!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk supervisor was absolutely wonderful. The entire hotel smelled AMAZING. Modern hotel and rooms. Comfortable beds/blankets/sheets. Beautiful rooms. It was a great hotel all together.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/27
We are delighted to hear that you had a wonderful stay with us. Your feedback is valuable and helps us improve our service. We hope to see you again soon!

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great modern hotel with great customer service staff.
Stayed 2 nights in Jan 2024
Response from Becki on 2024/1/24
Thank you so much for your great review! We hope to see you again soon!

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Becki on 2024/1/24
Thank you for your great review! We were so happy to have you and your family here!! Come visit in the summer!

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/17
Thank you for staying with us!

10/10 Excellent

Angel

Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/2/4
Hi Angel! Thank you for taking the time to leave us a review and for staying with us!

8/10 Good

Wendy, West Haven

Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/2/4
Thank you for staying with us.

10/10 Excellent

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 2024/1/15
Thank you for choosing to stay with us!

10/10 Excellent

LaToya T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on 2024/1/15
Thank you for staying with us!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/15
Thank you for staying with us!

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Need Furniture in Grand King rooms
Stayed in the Grand King room, I would be nice if there was a couch to sit on and relax. Only options were bed and the desk chair. The work area of the desk might have been 15 inches.....not much
Stayed 3 nights in Jan 2024
Response from Candice on 2024/1/8
Thank you for providing your feedback. We use all guest feedback to improve our operations. We hope to see you again.

4/10 Poor

TAMMY, Bloomfield

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is nice but financial disclosure is not up to par. We paid $30 extra for breakfast which we assumed was a real breakfast but it was stale pastries, bagels, and a toaster that you have to hold down in order for it to work. There was absolutely nothing healthy to eat- no fruit, no cereal, no yogurt etc…. When we checked out we were informed that the $250 incidental deposit would be charged a $19.95 dollar destination fee which we knew nothing about. When I mentioned we paid extra for breakfast she said she would remove that from the bill but we would have to contact Travelocity for a refund. So all in all we paid a whole lot more for our stay than what was originally advertised. Not pleased with this at all.
Stayed 1 night in Jan 2024
Response from Candice on 2024/1/8
We are sorry that you had an unpleasant experience during your stay. Looking into your feedback, Travelocity did not have the stipulation that the restaurant hours may be subject to change. I will ensure that this site is updated to reflect that. In addition, the confirmation email that you received with your reservation explains about the destination fee. Thank you for taking the time to write this review, as we use all feedback to improve our operations.

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Candice on 2024/1/8
We are so happy that you had a wonderful stay with us. Thank you for taking the time to provide your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Candice on 2024/1/8
Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk on 2024/1/7
Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE Trip
We had an amazing stay at the Cadence in Niagara Falls. The room was clean and modern. I enjoyed the small touches like complimentary room phone charger. The staff was amazing and made our stay even better. I will 100% return and recommend to others.
Stayed 1 night in Dec 2023
Response from Candice on 2024/1/8
We are so glad you enjoyed your stay with us. We value your feedback and look forward to you staying with us again soon.

10/10 Excellent

lue ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great the both.
Stayed 1 night in Dec 2023
Response from Candice on 2024/1/8
Thank you for your feedback. We are so glad you enjoyed your stay with us.

10/10 Excellent

Richard, Yuma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel are always friendly and welcoming.
Stayed 1 night in Dec 2023
Response from Candice on 2024/1/8
Thank you so much for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Becki on 2024/1/1
Thank you, Shawn, for your great review! Come visit us again in the summertime!

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Front Desk on 2024/2/1
Thank you for staying with us!

8/10 Good

Zak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at The Cadence was great, save for a few small inconveniences: 1.) Coffee refills in the room were inconsistent, even when we left a note for housekeeping 2.) The lobby smell is nice, but too strong 3.) The sliding farm door to the restroom was nice but needs a way to stay open (if possible) Overall, like I said, everything was wonderful. We appreciate the hospitality we received and look forward to revisiting Niagara with The Cadence!
Stayed 5 nights in Dec 2023
Response from Becki on 2023/12/28
Zak,Thank you so much for your honest review of voco The Cadence. We take all suggestions into consideration and will address the housekeeping issue as well. We very much look forward to seeing you again on your next trip to Niagara Falls! Have a great New Year!

10/10 Excellent

Oleksandr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve enjoyed our stay in this beautiful hotel . Highly recommend
Stayed 1 night in Dec 2023
Response from Front Desk on 2023/12/21
Hi Ileksandr! Thank you for your kind review and for staying with us!

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotels on the US side if you want to see the Falls. Very clean and stylish hotel that is close to Niagara Falls and the Canadian border. The walls are a little thin but other than that the room was very comfortable. Parking may seem a bit confusing but if you park by the connecting restaurant and ask the front desk where to park they’ll direct you to the parking lot. I would definitely stay here again!
Stayed 2 nights in Oct 2023
Response from Front Desk on 2023/12/20
Hi Erika! Thank you for taking the time to leave us an amazing review. Thanks for staying with us!

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet little place
Stayed 1 night in Dec 2023
Response from Front Desk on 2023/12/19
Hi Susan! Thank you for choosing to stay with us and for your feedback.

10/10 Excellent

Rino

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever stayed for a one night!!
Stayed 1 night in Dec 2023
Response from Front Desk on 2023/12/19
Thank you for taking the time to leave us an amazing review for your experience with us! We truly appreciate making our guests feel like they had an amazing time while staying with us!