We have travelled from north to south Vietnam and all stays were excellent; Sea Soul we rate higher than excellent. It was truly top notch in all regards. The front desk reception manager went above and beyond our expectations. We needed to rebook a flight and she contacted the airline for us and had everything sorted out immediately. We left reading glasses behind in the car service-when we asked if they found them she immediately sprang into action. They contacted the driver, got the glasses, packaged them up beautifully and shipped them to us in Saigon-one day later and we had them. The manager at the breakfast buffet was always helpful - she would bring us our coffees herself, inquired if we wished for anything not served at the buffet and ensured we had it going forward. My husband once asked for a particular pastry from the buffet attendant-from that day forward she would seek him out and bring him the pastries directly to our table. Truly remarkable service from everyone in the breakfast buffet restaurant. Also recommend to use their spa. The ladies are true massage therapists, very professional, very good. The whole area is super clean, relaxing, well done. We used the gym which was well equipped, super clean and pleasant to have on site. The pool is huge, water is sparkling, all very clean, the attendant always working, keeping things in order and clean. Everyone, absolutely everyone was always pleasant and sincere.