Find hotels in Ngọc Kinh from NT$485

"We had one of the most stressful hotel experiences here, and what made it worse was how poorly the situation was handled. On our first night, we were assigned two rooms: 3205 and 3112. Room 3205 was perfectly fine, but when we went to access Room 3112, the key card did not work. Moments later, a guest opened the door from inside and informed us that they were currently staying in that room. This means the hotel assigned us a room that was already occupied, which is a serious breach of privacy and security. We immediately returned to the front desk to report the issue. Instead of resolving it promptly, we were asked to wait around 20 minutes while they “looked for a room,” eventually giving us a different one (3118). No apology was given at that time. The next day, when we requested our key for the second night, the situation escalated further. A manager confronted us and attempted to show us footage of Room 3118 to “prove” that it was not occupied—completely missing the point. Our issue was never with 3118, but with the original room 3112 that they assigned to us. Despite explaining this clearly, the manager insisted that we must have misread the key card, which is simply not true. It was clearly labeled 3112, and we would not have encountered another guest otherwise. What is most disappointing is the complete lack of accountability. Not only was there a serious operational mistake, but the staff chose to shift the blame onto us rather than acknowledge the error or offer "

"An amazing rustic experience in the mountains. Cabin simply amazing by the water pools.Swimming and relaxing the day away in any if the five river pools. The coffee hut offers great coffee and cocktails. Bo is an artist making fruit sodas and mojitos. Food is great, the BBQ experience is wonderful. Shout out to Hieu, who checked in on us daily to make to see if we needed anything. Nia , always greeted us with a smile and took care if our needs, rides and anything you require. This is a hidden gem that should be experienced "

"The staff is very helpful and accommodate all of your needs. The rims are clean and modern. The pool is the perfect temperature and the grounds are tranquil and beautiful. "

"Although the room and general facilities were ok, the air-conditioning is not very efficient, small maintenance is required, ie loose door handles, and options like free bikes unavailable due to all having flat tyres. Given the low occupancy would have been nice to be given the option for an upstairs room with view. On the upside pool is amazing and free included breakfast is plentiful with good options"