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Reviews of Holiday Inn Express Newington - Hartford, an IHG Hotel

3 out of 5
Holiday Inn Express Newington - Hartford, an IHG Hotel
2553 Berlin Turnpike, Newington, CT

Reviews

7.8

Good

Rating 10 - Excellent. 340 out of 796 reviews" "
Rating 8 - Good. 226 out of 796 reviews" "
Rating 6 - Okay. 93 out of 796 reviews" "
Rating 4 - Poor. 73 out of 796 reviews" "
Rating 2 - Terrible. 64 out of 796 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, quiet, clean, and near shopping centers
Stayed 1 night in Apr 2024
Response from Kathi on 2024/4/30
Thank you for your feedback. It looks like you had a great stay!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new looking and very clean !!
Stayed 1 night in Apr 2024
Response from Kathi on 2024/4/30
Thank you for your feedback! It looks like you had a great stay!

10/10 Excellent

Nathanial

Traveled with group
It was clean, bed was soft, bathroom wasn't grimey
Stayed 1 night in Apr 2024
Response from Kathi on 2024/4/24
Thank you for your feedback! It looks like you had a great stay! We look forward to seeing you again soon.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never have an issue with this hotel. Thats why i frequent it when i need one.
Stayed 1 night in Apr 2024
Response from Kathi on 2024/4/18
Thank you for your feedback as well as your loyalty to our property! We look forward to seeing you again soon!

2/10 Terrible

Jessilin

My car got broken into
Stayed 1 night in Apr 2024
Response from Kathi on 2024/4/10
Thank you for your feedback. I sincerely apologize for the vandalism done to your car. We have stepped up police patrols in our parking lot to deter this from happening again.

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looks much nicer than the photos on expedia lead on, definitely was happily surprised with my stay.
Stayed 2 nights in Mar 2024
Response from Kathi on 2024/4/2
Thank you for your feedback. I am happy to see you were pleased with your experience! Our renovations to the interior are just about complete!

4/10 Poor

Paras Harshadbhai, Brampton

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Nice location. Staff is not friendly. Not interested in helping. 0 for customer service.
Stayed 1 night in Mar 2024
Response from Kathi on 2024/4/2
Thank you for your feedback. I apologize for not meeting your expectations. I hope you will give us an opportunity to make your next stay a better experience.

10/10 Excellent

ilda, STATEN ISLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was spacious. It was very clean, spotless, quiet place very warmth and helpful staff. I will recommend to others.
Stayed 2 nights in Mar 2024
Response from Kathi on 2024/3/26
Thank you for your feedback. It looks like you had a great stay. I will be sure to share your comments with my team!

10/10 Excellent

Zackary

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was helpful and easy to work with. They were under construction when we were there but everything was safe and couldn’t really tell they were working other than noise from time to time and seeing it right as u walked in
Stayed 1 night in Mar 2024
Response from Kathi on 2024/3/19
Thank you for your feedback! We sincerely appreciate your business and look forward to having you stay with us again soon.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Frequently stay on my visits to Connecticut
Stayed 2 nights in Mar 2024
Response from Kathi on 2024/3/16
Thank you for your feedback! It looks like you had a great stay! We look forward to seeing you again.

10/10 Excellent

Craig

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed. The pool is rhe reason we chose to stay here.
Stayed 1 night in Mar 2024
Response from Kathi on 2024/3/11
Thank you for your feedback. I apologize for the pool closure. As you can see, our property is under renovation and the pool was scheduled to close at the time of your visit. I hope you will give us a chance and come stay again when the pool is completed.

10/10 Excellent

yamil

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kathi on 2024/2/17
Thank you for your feedback. It looks like you had a great day!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Kathi on 2024/3/26
Thank you for your feedback! It looks like you had a great stay. Please come back soon!

4/10 Poor

Pei Yin

Disliked: Cleanliness, staff & service
DISAPPOINTED
I am writing to express my disappointment with the service I experienced during my recent stay at your hotel. I encountered a distressing situation where a bug looks like cockroaches was flying in my room, and despite my attempts to address the issue, I faced significant challenges. I called the front desk twice without receiving any response. Upon going to the lobby, I found the staff engaged in casual conversation with a lady. After explaining my predicament, I was assured that someone would be sent to assist me. Regrettably, I waited for the entire night, and no assistance arrived. This prolonged delay left me feeling scared and frustrated. As someone with a phobia of insects, the presence of the bug in my room made it impossible for me to sleep until 5 am. I believe the situation could have been handled more effectively. A simple solution, such as changing my room if the cleaning staff was unavailable, could have greatly improved my experience. Unfortunately, no such alternative was offered. I understand that unforeseen incidents can occur, but I believe it’s essential for the hotel to address and resolve them promptly to ensure the comfort and satisfaction of its guests. I trust that you will take this feedback seriously and implement measures to prevent such instances in the future.
Stayed 1 night in Feb 2024
Response from Kathi on 2024/2/3
Thank you for your feedback. My apologies for the issues you encountered during your stay. I will be sure to discuss your concerns with my team and take care of the issues in your room. I sincerely hope you will give us a chance to make your next stay a better one.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kathi on 2024/1/30
Thank you for your feedback! It looks like you had a great stay! We look forward to having you stay with us again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Kathi on 2024/1/17
Thank you for your feedback! It looks like you had a great stay! We hope to see you again soon!

10/10 Excellent

Matt

Stayed 3 nights in Dec 2023
Response from Kathi on 2024/1/30
Thank you for your feedback! It looks like you had a great stay! We look forward to having you stay with us again soon!

10/10 Excellent

Komal

Response from Kathi on 2024/2/7
Thank you for your feedback! We look forward to seeing you again!

10/10 Excellent

Henry E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathi on 2023/12/9
Thank you for your feedback! It looks like you had a great stay!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kathi on 2023/12/9
Thank you for your feedback! It looks like you had a great stay!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
nice.
Stayed 2 nights in Nov 2023
Response from Kathi on 2023/12/9
Thank you for your feedback! It looks like you had a great stay!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathi on 2023/11/24
Thank you for your feedback! It looks like you had a great stay!

8/10 Good

Shamar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the hotel was clean They are in the process of some renovations but was still good and quiet.
Stayed 1 night in Oct 2023
Response from Kathi on 2023/11/3
Thank you for your feedback! It looks like you enjoyed your stay! We hope to see you again soon.

6/10 Okay

SHARLEKA

Traveled with family
Liked: Staff & service
The hotel was under renovations. Carpets need to be replaced and the shower head in the room was loose.
Stayed 1 night in Oct 2023
Response from Kathi on 2023/10/31
Thank you for your feedback. We are under a full renovation and all carpet will be replaced. We look forward to the finished product!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff were extremely nice! They provided us with dove body wash, shampoo, conditioner, soap bar, and lotion! Instead of cheap stuff!! Overall great experience!!
Response from Kathi on 2023/10/31
Thank you for your feedback! It looks like you had a great stay!

2/10 Terrible

Armando

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kathi on 2023/10/31
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Mercedes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
They’re renovating
Stayed 1 night in Oct 2023
Response from Kathi on 2023/10/27
Thank you for your feedback. We are under a full renovation and look forward to when it is complete! We hope you will come and stay with us to see how beautiful the property is going to be.

8/10 Good

Maureen

Liked: Staff & service
Liked the location with easy access to dining and shopping.
Stayed 1 night in Oct 2023
Response from Kathi on 2023/10/27
Thank you for your feedback! It looks like you had a nice stay!

2/10 Terrible

DONGQIAO, Flushing

Stayed 1 night in Oct 2023
Response from Kathi on 2023/12/4
Thank you for your feedback. I am sorry we did not meet your expectations. I hope you will give us a chance to make it better for you by staying with us again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kathi on 2023/9/28
Looks like you had a great stay! We look forward to seeing you again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel currently under renovation. Room was large. The bed was too high thus making it difficult to get on it. Being just 5’ tall I needed help getting in! Step stools need to be made available for shorter and older people. The free breakfast was very good. Stall very friendly.
Stayed 1 night in Sep 2023
Response from Kathi on 2023/9/26
Thank you for your feedback! We are happy you enjoyed your stay. We look forward to having you again soon.

4/10 Poor

Carla

Traveled with family and small children
Disliked: Property conditions & facilities
To pay $275 for this room as a complete rip off! The hotel is not being renovated and kept up. Hall carpets are filthy and stained. The beds make noise everytime you move. The extra security latch on the door was broken
Stayed 1 night in Sep 2023
Response from Kathi on 2023/9/26
Thank you for your feedback. Our property is currently under a full renovation. We are working hard to make it beautiful for all guests to enjoy in the near future.

10/10 Excellent

john henry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff from the time I checked in and throughout my stay were wonderful. Always had a smile for me when I came through the lobby. At the time of this review this facility was in the process of a remodel. And yet, they were still able to make my stay comfortable.
Stayed 7 nights in Sep 2023
Response from Kathi on 2023/9/19
Thank you so much for your feedback! We truly appreciate it and hope to see you again soon!!

10/10 Excellent

Genoveva

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the breakfast area and the swimming pool.
Stayed 3 nights in Sep 2023
Response from Kathi on 2023/9/15
Thank you for your feedback! We sincerely appreciate it! We hope to see you soon!

4/10 Poor

madelyn

the halls is very nasty and darty
Stayed 2 nights in Sep 2023
Response from Kathi on 2023/9/5
Thank you for your feedback. We are under a full renovation so I do apologize for any inconvenience you encountered. We look forward to early next year when renovations will be complete.

10/10 Excellent

Khizar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were INCREDIBLY nice (the breakfast manager, the person at the front desk at night and the person at the front desk in the day). Everyone was so personable. I have never encountered that. It was great. The breakfast was also lovely. Great room. Clean. Pool was nice.
Stayed 2 nights in Aug 2023
Response from Kathi on 2023/9/3
Thank you so much for your feedback!! I will be sure to share you kind words with my staff! We look forward to having you stay with us again.

6/10 Okay

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found dirty towels left in the bathroom by previous people who rented the room.
Stayed 1 night in Aug 2023
Response from Kathi on 2023/9/2
Thank you for your feedback. I am sorry your stay with us was less than perfect. We hope you will come again so we can make your next stay better.

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kathi on 2023/8/29
Thank you for taking the time to give feedback on our property. It looks like you had a great stay. We look forward to seeing you again soon.

2/10 Terrible

Carlos

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Lock out my room 3 times horrible
Stayed 1 night in Aug 2023
Response from Kathi on 2023/8/29
Thank you for your feedback. I apologize for the inconvenience you encountered during your stay. Please know we strive to make every guests stay an enjoyable experience.

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities
Construction was underway so access to the hotel was a bit confusing and hallway carpets were in very poor condition. Room itself was very good and the staff were excellent.
Stayed 1 night in Aug 2023
Response from Kathi on 2023/9/2
Thank you for your feedback! We truly appreciate it! We look forward to when renovations are complete. We hope you will come back and stay with us again.

2/10 Terrible

Oan

Traveled with group
Disliked: Amenities
This property is currently under construction, and the front desk is closed. We arrived after dark and had to follow the signs to check in at the business center in the middle of the first floor. There was no one attending the station and we had to wait for him to arrive. Once checked in, we found that he'd given us the wrong room that missing the second bed. When we went back to get the correct room, the desk was again unmanned and we had to wait for him to come back. Check in overall took at least 45 minutes while we were tired and genuinely feeling unsafe in the space.
Stayed 2 nights in Aug 2023
Response from Kathi on 2023/8/21
Thank you for your feedback. I would like to sincerely apologize for the inconvenience you encountered during your stay. We look forward to when the renovations are complete. The property is going to be amazing!

4/10 Poor

Sharron

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointed in Holiday Inn
This hotel shouldn't be open - in the middle of a renovation : it smells, carpets are in terrible condition. Rooms are better - bed was comfortable and clean. Not the carpets and the bathroom wasn't so clean. wouldn't take my shoes off the time I was there.
Stayed 1 night in Aug 2023
Response from Kathi on 2023/8/16
Thank you for your feedback. I do apologize for the inconvenience of our full renovation. We are working to improve the property for all guests to enjoy. I hope you will come back once renovations are complete.

2/10 Terrible

maureen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kathi on 2023/8/16
Thank you for your feedback. As you know we are under full renovation. We are working hard to improve the property for all guests to enjoy.

4/10 Poor

David

Traveled with family
Disliked: Property conditions & facilities
Might be better when they actually finished remode
That’s a good place is being remodeled lobby totally closed. Hard to find out even where to go in to register my room was one that needed to be redone things falling apart little smelly, awkward elevator working half the time just not good at all today’s day didn’t get any bug so I’m happy.
Stayed 2 nights in Aug 2023
Response from Kathi on 2023/8/9
Thank you for your feedback. We are excited for the renovations to be complete soon! The property is going to be amazing.

2/10 Terrible

Shamika

Traveled with family and small children
I needed assistance with entering my room. The front desk staff was rude and not helpful. The pool was dirty and green. Not happy with my stay!
Stayed 1 night in Jul 2023
Response from Kathi on 2023/8/9
Thank you for your feedback. I do apologize for any inconvenience you encountered during your stay. We are under full renovation and hope you will come and stay with us again to see how amazing the property is going to be!

4/10 Poor

Vincenzo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
They cleaned the room and change the towels every other day, after I complained to the staff. Property has an ongoing renovation of the lobby.
Stayed 7 nights in Jul 2023
Response from Kathi on 2023/8/1
Thank you for taking the time to review our property. My apologies for the inconvenience of our ongoing renovation. We are excited to see the finished product by end of December.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, room didn't feel clean.
Stayed 1 night in Jul 2023
Response from Kathi on 2023/8/1
Thank you for your feedback. We look forward to December when renovations are expected to be complete.

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were shocked to find out only when we arrived that the place is under construction. 3 Times we had to get new keys as the keys didn’t work No luggage carrier to get all our bags to the room
Stayed 1 night in Jul 2023
Response from Kathi on 2023/8/9
Thank you for your feedback. I do apologize for the inconvenience of the renovation. We hope you will come back and stay with us once it is complete. It is going to be amazing!

4/10 Poor

Maghsood

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was under construction
Stayed 2 nights in Jul 2023
Response from Kathi on 2023/8/1
Thank you for your feedback. We look forward to December when renovations are expected to be completed.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its always awesome to stay
Stayed 1 night in Jul 2023
Response from Kathi on 2023/7/26
Thank you for taking the time to review our property. We appreciate your feedback.