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新堡 - 蓋茨黑德恩柯爾溫德姆華美達飯店的評分

3 out of 5
新堡 - 蓋茨黑德恩柯爾溫德姆華美達飯店
Hawks Road, Gateshead, England

評論

7.8

不錯哦

10 分，有夠讚；1005 則評論中有 327 則" "
8 分，不錯哦；1005 則評論中有 395 則" "
6 分，一般般；1005 則評論中有 176 則" "
4 分，不太好；1005 則評論中有 66 則" "
2 分，很糟糕；1005 則評論中有 41 則" "

8.4/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

TAK KWAN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
完體可以，但雙人房，每天只有一套毛巾，
於 2020 年 11 月住了 12 晚
Alexandra 於 2021年1月11日回覆
Thank you for your review.

4/10 不太好

Jon，Harrogate

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Callum

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Nikola

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
This is a hotel with standard facilities in its class. However, I found shower hose to be broken as well as the drain completely blocked - unsure how this was not spotted by room service. Did they clean the shower area and tested the shower?? It was too late to change the room at the point I found out about this so very inconvenient. The staff were pleasant but miss a little bit of hotel etiquette one expects at a hotel of this type. The WiFi is poor and requires handing over personal details to a third party. Shady local characters in and around lobby/entrance - this does not inspire confidence. Perhaps invest in security? The hotel does have a car park.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Laura

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel, a few niggles (no shower gel, TV remote didn't work) but it was clean and the bed was comfortable. Staff were friendly and helpful.
於 2024 年 4 月住了 1 晚

4/10 不太好

Claire

家庭旅遊
不喜歡：住宿環境和硬體
Room was filthy. Shower didn’t work but staff nice and friendly. For what you pay it was ok but I wouldn’t stay again
於 2024 年 4 月住了 1 晚

8/10 不錯哦

John，san diego

家庭旅遊
喜歡：整潔度、員工素質和設施服務
They need to upgrade their furniture and Tv. A lot wear and tear.
於 2024 年 3 月住了 7 晚

2/10 很糟糕

LINDA

不喜歡：住宿環境和硬體
Not very nice place to stay
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Mark

於 2024 年 2 月住了 3 晚

8/10 不錯哦

janet

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚

4/10 不太好

Elizabeth

於 2024 年 2 月住了 1 晚

8/10 不錯哦

Beth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Relaxing place to stay
於 2024 年 1 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

10/10 有夠讚

aaron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The process from checking in to finding the room, the comfort of the bed and checking out at the end, there was no issues, we got given fresh new towels while we was out in the city center when the cleaners did a mid stay clean.
於 2024 年 1 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

10/10 有夠讚

Tracy

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel in Newcastle
Great experience every time, staff are very friendly and cannot do enough for you, very welcoming and morning breakfast service exceptional.
於 2024 年 1 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

8/10 不錯哦

David，Hartlepool

情侶出遊
喜歡：整潔度、員工素質和設施服務
於 2023 年 12 月住了 1 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

8/10 不錯哦

真實旅客

喜歡：員工素質
不喜歡：客房舒適度
於 2024 年 1 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

8/10 不錯哦

Kevin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gateshead business trip
Good hotel and pleasant staff. Ideally situated to place of work and main attractions.
於 2024 年 1 月住了 1 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback:)

6/10 一般般

Jemma

喜歡：整潔度和員工素質
不喜歡：客房舒適度
於 2023 年 12 月住了 1 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

4/10 不太好

Kriss

家庭旅遊
喜歡：整潔度
不喜歡：員工素質
Can i get an Encore?.....no
於 2023 年 12 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback.

10/10 有夠讚

Sandie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family trip to Newcastle
A very friendly hotel near the Millennium Bridge. Rooms were comfortable and warm. Good value for money.
於 2023 年 12 月住了 2 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean. Super comfy bed and bedding. Short walk to Quayside. Long walk to Central Station or Newcastle centre. Great location for Gateshead International Stadium. Great staff.
於 2023 年 12 月住了 5 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

10/10 有夠讚

vivienne

於 2023 年 12 月住了 1 晚
Ramada Encore 於 2024年2月4日回覆
Thank you for your feedback :)

2/10 很糟糕

Paul

於 2023 年 12 月住了 2 晚
Ramada Encore 於 2023年12月22日回覆
Hello,I am sorry to hear your stay was unpleasant. If you wish to discuss this further you can email the hotel direct.Thanks

8/10 不錯哦

Hazel

於 2023 年 12 月住了 1 晚
Ramada Encore 於 2023年12月22日回覆
Thank you for your feedback :)

10/10 有夠讚

Steve

於 2023 年 12 月住了 1 晚
Ramada Encore 於 2023年12月22日回覆
Hello Steve,Thank you for your feedback :)

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Ramada Encore 於 2023年12月22日回覆
Hello Daniel,Thank you for your feedback :)

10/10 有夠讚

David

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
Ramada Encore 於 2023年12月22日回覆
Hello David,Thank you for your feedback :)

10/10 有夠讚

Oconnor

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ideal position to walk into city Very friendly staff Very good buffet breakfast
於 2023 年 12 月住了 2 晚
Ramada Encore 於 2023年12月22日回覆
Hello,Thank you for your feedback :)

4/10 不太好

Lee

不喜歡：整潔度和住宿環境和硬體
Run down and not clearly noted that its a dog-friendly hotel, hence the filth!
於 2023 年 11 月住了 3 晚

6/10 一般般

Annette

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Property was adequate but got woken up early each morning by the traffic outside.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Stephen

情侶出遊
The staff were really friendly. Especially the serving staff at breakfast, please pass on my regards.
於 2023 年 11 月住了 1 晚

6/10 一般般

David

喜歡：整潔度和員工素質
Good breakfast and cheerful staff
於 2023 年 11 月住了 2 晚

10/10 有夠讚

nicole

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely staff, very comfortable
The staff are really friendly and helpful. The room was comfortable nice big bed, lovely and dark so a good night’s sleep. Bathroom is v nice, good shower, fluffy towels. Breakfast was plentiful.
於 2023 年 11 月住了 1 晚
Aqib 於 2023年11月27日回覆
Hi Nicole, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and we hope to see you back again very soon. Take care

8/10 不錯哦

Patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Overnight stay while visiting the Glasshouse. Huge room. Quick easy check in. Decent breakfast with super friendly staff. Warm, quiet room.
於 2023 年 11 月住了 1 晚
Aqib 於 2023年11月27日回覆
Hi Patricia, thank you for a great review, we are delighted you enjoyed your room and our location in particular as well as our hospitality and breakfast service. We hope this means we will be seeing you again soon. Thank you

10/10 有夠讚

Shahlal

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Even though the property starting to show it's age, we still like here. The hotel is conveniently located on the quayside and the staff here are excellent.
於 2023 年 11 月住了 1 晚
Aqib 於 2023年11月14日回覆
Hi Shahlal, thank you for taking the time to leave us a fantastic review. We are thrilled you thoroughly enjoyed your stay with us and continue to enjoy our hospitality and location. We look forward to seeing you back again very soon. Take care

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel and staff were very good and location was close to millennium bridge giving great access to the city
於 2023 年 11 月住了 1 晚
Aqib 於 2023年11月12日回覆
Hi, thank you for taking the time to leave us a fantastic review, we really appreciate it. We are thrilled you had a thoroughly enjoyable stay with us and enjoyed our hospitality and location in particular. We hope to see you back again very soon. Take care

8/10 不錯哦

Damon

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
quiet location ,close to the city, clean and friendly staff , would recommend and stay again
於 2023 年 10 月住了 3 晚
Aqib 於 2023年11月12日回覆
Hi Damon, thank you for your time in leaving us a great review. We are so pleased you had an enjoyable stay with us and found us to be clean, friendly and well located. We hope to see you back again soon.

6/10 一般般

Usman

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Jes Holm

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
En overnatning i forbindelse med en fodboldkamp.
於 2023 年 11 月住了 1 晚
Aqib 於 2023年11月6日回覆
Hi Jes, thank you for leaving us an outstanding review, we are delighted that you enjoyed your stay with us and we hope you had a great time at the football match. Thank you

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice comfortable room Staff very help full and friendly Breakfast was excellent
於 2023 年 10 月住了 1 晚
Aqib 於 2023年11月5日回覆
Hi Richard, thank you for taking the time to leave us a fantastic and humbling review. We really appreciate it. We are thrilled you had such a comfortable and accommodating stay with us and we hope you return to enjoy the same in future. Take care.

6/10 一般般

Rafael

家庭旅遊
喜歡：員工素質
Ein bisschen weit außerhalb der Innenstadt! Busverbindungen ziemlich limitiert (Baustelle). Einrichtung schon sehr in die Jahre gekommen. Müsste mal renoviert werden.
於 2023 年 10 月住了 1 晚
Aqib 於 2023年10月26日回覆
Hi Rafael, thank you for your review and feedback. We are pleased you had a pleasant stay with us overall.We will consider your feedback on improvements we can make and discuss the viability of these changes going forward. Thank you

8/10 不錯哦

C.

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant stay
I stayed at the botel for 3 nights and the housekeeping were on point. They asked me the first and second night if there were anything extra I needed. The checkin went smooth as well. The room was also okay. The only issue is the bathroom which doesn't have proper airing system making the entire bathroom steamy.
於 2023 年 10 月住了 3 晚
Aqib 於 2023年10月23日回覆
Hi, thank you for taking the time to leave us a fantastic review. We are delighted you enjoyed your stay with us so much, including our check in and housekeeping services. We hope you return to enjoy an even better stay in future. Take care

10/10 有夠讚

Fiona

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worth a visit
Loved the hotel the rooms were lovely and the staff were so friendly and helpful. Breakfast had a great choice
於 2023 年 10 月住了 2 晚
Aqib 於 2023年10月23日回覆
Hi Fiona, thank you for leaving us a phenomenal review. We are delighted you seemed to have thoroughly enjoyed everything about your stay with us and we hope this means we will be seeing you back again soon. Thanks again

6/10 一般般

David

家庭旅遊
喜歡：整潔度
Took 15 mins to check in
於 2023 年 10 月住了 1 晚
Aqib 於 2023年10月22日回覆
Hi David, thank you for taking the time to leave us a review. We are disappointed your stay fell short of our expectations and we apologise for the slow check in process in particular. We were experiencing serious technical issues with our computer systems which contributed to the slow check in process and these kinds of situations can unfortunately occur. We hope you understand. We would appreciate feedback on other areas we could improve on to provide a better stay in future. Thank you

6/10 一般般

Amit

商務旅客
於 2023 年 10 月住了 3 晚
Aqib 於 2023年10月21日回覆
Hi Amit, thank you for your review. We are disappointed to see that your stay fell short of our expectations. We would appreciate feedback on specific issues you came across, so we can work on them to provide a better stay in future. Take care

10/10 有夠讚

Eduardo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Aqib 於 2023年10月21日回覆
Hi Eduardo, thank you for leaving us a tremendous review, we really appreciate it and we are thrilled you had such an amazing stay with us. We would love to see you back again soon. Take care

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Aqib 於 2023年10月15日回覆
Hi Daniel, thank you for leaving us a fantastic review, we are delighted you thoroughly enjoyed your stay with us. We hope this means we will be seeing you back soon. Take care

6/10 一般般

Janet

團體旅遊, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
Too far away from Newcastle centre
於 2023 年 10 月住了 1 晚
Aqib 於 2023年10月14日回覆
Hi Janet, thank you for your review. We are pleased you seemed to have enjoyed a decent stay with us overall, but disappointed it fell short of our expectations according to your score. We appreciate you my have found our location too far from the city centre, however our address available at all times to check for suitability before booking. We would appreciate further feedback on other issues you may have come across, so we can work to improve on them going forward. Thank you

10/10 有夠讚

NEIL

於 2023 年 10 月住了 1 晚
Aqib 於 2023年10月14日回覆
Hi Neil, thank you for taking the time to leave us a fantastic review, we are thrilled you seemed to have enjoyed the perfect stay with us and we hope this means we can expect to see you back again soon. Take care