Lobby
Check availability

Reviews of Leonardo Hotel Newcastle

4 out of 5
Leonardo Hotel Newcastle
Scotswood Road, Newcastle-upon-Tyne, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 445 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alpha

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were excellent and breakfast was brilliant. Walking distance to the city centre and shopping centres.
Stayed 1 night in May 2024
Response from Reception Team on 2024/5/23
Kind Regards

2/10 Terrible

Akash

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty and ill maintained. Didn’t like the ambience at all
Stayed 2 nights in May 2024
Response from Reception Team on 2024/5/14
Kind Regards

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now have no faults at all lovely hotel and staff are really nice looking forward to coming back
Stayed 1 night in May 2024
Response from Reception Team on 2024/5/14
Kind Regards

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and the location is superb
Stayed 1 night in May 2024
Response from Reception Team on 2024/5/14
Kind Regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/26
Kind Regards

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay would stay again i do think the bar should stock nibbles crisps etc as some people dont want Uber eats delivery also bar person on the afternoon was a kitchen worker not ideal serving with your apron on and guessing which glass to use but he was very pleasant the housekeeping girl was also very nice
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/22
Kind Regards

10/10 Excellent

Xuanqing

Stayed 4 nights in Apr 2024
Response from Reception Team on 2024/5/20
Kind Regards

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Ideally located for a gig at The Globe. Staff were very friendly and accommodating. The room was clean and comfortable but there were no electric plugs by our bedside for charging phones at night (they were located across the room) and the shower/tub need updating. Overall, a good place to stay for an overnight visit.
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/18
Kind Regards

6/10 Okay

Peter

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/18
Kind Regards

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms. Very convenient location.
Stayed 4 nights in Apr 2024
Response from Reception Team on 2024/4/11
Kind Regards

6/10 Okay

Neil, Musselburgh

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tired hotel and didn’t get any of the promised VIP benefits for booking this hotel
Stayed 2 nights in Apr 2024
Response from Reception Team on 2024/4/11
Kind Regards

4/10 Poor

Ian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great hotel was pretty rabk
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/8
Kind Regards

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient base for visiting Newcastle.
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/8
Kind Regards

10/10 Excellent

Kara

Stayed 4 nights in Apr 2024
Response from Reception Team on 2024/4/27
Kind Regards

8/10 Good

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for main line station and city
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/4
Kind Regards

10/10 Excellent

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room at a great price. Very pleasant reception staff
Stayed 1 night in Apr 2024
Response from Reception Team on 2024/4/8
Kind Regards

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay at this hotel. The front of house staff were amazing, so friendly and attentive from me checking in to checking out! I think Johnny was the gentleman at receptions name when I was checking out so friendly and asking how my stay was he genuinely was interested in how I enjoyed my stay at the hotel. 5 star service!
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/30
Kind Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on 2024/3/27
Kind Regards

8/10 Good

Gordon

Liked: Cleanliness, amenities
Good location for all amenities
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/26
Kind Regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/26
Kind Regards

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Carpet in the room was torn in places but everything else was good
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/26
Kind Regards

8/10 Good

James

Stayed 2 nights in Mar 2024
Response from Reception Team on 2024/4/18
Kind Regards

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service
5mins from the station. Room a bit tired but fine. Need to replace the shower gel more often as none in the wall pump.
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/22
Kind Regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is in a central location for travelling. Hotel is more like a conference hotel.. Food and Breakfast fabulous. the outside I didn't like as people were smoking directly outside door and the bins were full of junk food bags. Train Station and Metro only short walk. The Bus Station is about 10 min walk, we got the bus to Angel of the North cost 2pound there and back. Can anyone explain why there are no tea/coffee mobile vans there or souveniers. There is literally nothing. Just a thought.
Stayed 2 nights in Mar 2024
Response from Reception Team on 2024/3/21
Kind Regards

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, clean , tidy, spacious room but bathroom could do with an update and a bit softer pillows would be good
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/19
Kind Regards

8/10 Good

Anne

Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel room was looking tired and in need of some refurbishment, however staff were wonderful and the hotel location was ideal. Enjoyed our stay here and will be likely to return.
Stayed 8 nights in Mar 2024
Response from Reception Team on 2024/3/19
Kind Regards

6/10 Okay

Sui Fuk

Traveled with family
Disliked: Amenities, property conditions & facilities
Old style hotel room.
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/16
Kind Regards

6/10 Okay

Abigail

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff not very friendly. Hotel was ok and very close to the arena.
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/14
Kind Regards

6/10 Okay

Georgia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Location was really good, short walk to city centre. Really friendly check in staff also. We had some issues with cleanliness of the room, there were short hairs all over the bed sheets which was quite disgusting, as well as stains on the carpets. There was also stains on the chair and all up the curtains - looked like food of some sort. Toilet in the bathroom also had brown stains in the bowl. Just could do with a proper deep clean.
Stayed 2 nights in Mar 2024
Response from Reception Team on 2024/3/14
Kind Regards

8/10 Good

Joe

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Reception Team on 2024/3/15
Kind Regards

2/10 Terrible

Mikey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/3/1
Kind Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff Excellent location for central Newcastle Happy to return frequently
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/29
Kind Regards

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Staff were very helpful and friendly
Stayed 2 nights in Feb 2024
Response from Reception Team on 2024/2/29
Kind Regards

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish they took cash, rather than card…. Cash is KING
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/29
Kind Regards

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/29
Kind Regards

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deb W
Helpful staff, lovely breakfast staff, clean, comfortable, will be back.
Stayed 2 nights in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very run down and was grubby, we were given an easy access room which is fine however lots of the handrails were dirty and the room in general was in poor condition
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay yet disappointed with service
The Hotel was comfortable and the location was really great. The disappointing part was that there were no Shower Gels in room. Even after repeated reminders to the services, we were never provided with the shower gel. The room service needs to be improved. I am still rating it as Good as all other services were fine.
Stayed 3 nights in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

8/10 Good

PAUL

Liked: Cleanliness, staff & service, room comfort
Convenient and Clean some rooms a little Tired
Ideal for events at The Arena or anywhere in Newcastle. Very conveient for the railway station. Reception, Bar and Breakfast good but some of the rooms quite small and ageing a little
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Kay Elizabeth

Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property 10 from city centre, Eldonsquare, ten minutes from the utilita arena 10 mins from station. Busy hotel.
Stayed 2 nights in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Great couldn’t fault anything
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. All areas from the lobby and the bar to the bedrooms with ensuite are very clean and spacious. 3 lifts (elevators) and all work, with a good space for 8 people to stand in without issue. The parking is over the road, not on the hotel grounds. For long term parking it is £14 for 10-24 hours or £30 for 5 days. The hotel has a ticket that will give a discount off the parking, whether it works for the longer stays, I don't know, but it knocked £3 off our ticket price from £14 down to £11. I have lactose intolerance and the bar was able to provide soy milk for a cup of tea/coffee. The bed is comfy, firm but nice and the pillows are plump. It is a short walk to town, and a short walk to the stations. We didn't have food on site as we wanted a breakfast boa bun (5 mins walk) and dimsum (less than 10 min walk to Chinatown). No issues, all the staff are friendly and very helpful. We would stay again.
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

6/10 Okay

Zoe

Traveled with partner
Disliked: Staff & service, amenities
Property was decent value for money but not as good as other Leonardos previously stayed in. Had to ask for breakfast items to be stocked up. Waited a long time to be able to check in
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations and very nice inside.
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Losechukwu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, quiet impeccable room.
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards

10/10 Excellent

Jonathan, Airdrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely staff and great upgrade room a bit worn but can't complain for the price would stay again
Stayed 1 night in Feb 2024
Response from Reception Team on 2024/2/21
Kind Regards