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紐卡素碼頭萊昂納多飯店 - 原茱莉斯旅店的評分

4 out of 5
紐卡素碼頭萊昂納多飯店 - 原茱莉斯旅店
South Shore Road, Gateshead, England

評論

7.8

不錯哦

10 分，有夠讚；1000 則評論中有 355 則" "
8 分，不錯哦；1000 則評論中有 343 則" "
6 分，一般般；1000 則評論中有 179 則" "
4 分，不太好；1000 則評論中有 88 則" "
2 分，很糟糕；1000 則評論中有 35 則" "

8.0/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

ka yin

於 2023 年 11 月住了 1 晚
J 於 2023年12月22日回覆
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 有夠讚

ka yin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2023 年 11 月住了 8 晚
J 於 2023年11月28日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

4/10 不太好

Blone

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Andrew

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

HAFIZIMRAN

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was good except parking space , you will struggle to park in hotel coz they have only limited space rest of very thing was absolutely perfect.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Paul

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really liked the location along the quayside, easy parking at or near the hotel. Safely away from the noise across the river. Would definately stay there again 👍
於 2024 年 4 月住了 1 晚

6/10 一般般

Rio

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Rahul

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel, nearby the main attractions, budget prices
於 2024 年 4 月住了 1 晚

6/10 一般般

Matthew

不喜歡：住宿環境和硬體
A conveniently located hotel and modern facilities but our floor smelled musty, the parking is very limited and expensive and the breakfast was very average.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Kerry

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Duncan

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Decent stay
於 2024 年 4 月住了 2 晚

6/10 一般般

Alicia

喜歡：整潔度和設施服務
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Philippa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for the Glasshouse. Parking was also good value
於 2024 年 4 月住了 1 晚

10/10 有夠讚

SERGEY

於 2024 年 4 月住了 1 晚

6/10 一般般

Craig

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very disappointed with the lack of parking options
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Maricel，Bradford

情侶出遊
喜歡：整潔度和設施服務
nice hotel noisy on weekends with other young drunk occupants
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kyle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful view of the river
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Kevin

不喜歡：設施服務和住宿環境和硬體
The hotel uses old magnetic card keys for the rooms, which are very easily rendered unusable if they're held near a phone, contactless card etc. Despite best efforts to keep apart, I had to return to reception after every trip out to get a new card. It's 2024 guys - c'mon.
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Bryony

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Joanne

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Anthony

喜歡：員工素質
Staff went out of their way to make my 5 year old daughter and I very welcome
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Zeljka

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Reasonable hotel for one night stay but plenty of room for improvement. Uneventful menu with high prices should be changed as there are no restaurants nearby. The staff could be more welcoming and informative.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mary

喜歡：整潔度、員工素質和住宿環境和硬體
Great view if Newcastle across the River Tyne, and its many bridges!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sandrine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Situé à Gateshead, il suffit de traverser le Millenium Bridge pour rejoindre Newcastle. Les chambres sont spacieuses et bien entretenues. L'hôtel propose un service de restauration et un bar au rapport qualité-prix correct. L'accueil est parfait. Suite à un problème technique dans ma chambre, j'ai été surclassée en chambre executive ce qui a ajouté un confort bien appréciable à mon séjour. Je recommande vivement cet hôtel et y retournerai sans hésiter. Encore merci !

6/10 一般般

Jacqueline

喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
Check in was excellent.
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Caroline

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The permanent staff are what made our brief stay. Positioned in a super spot near to Millennium bridge and Quays area, the hotel is warm and welcoming. Our second floor room overlooking the river was small but very comfortable with a fantastic mattress (important for a good night's sleep). Decor is a little dated but clean and fine. Our main issue was the kitchen; we'd ordered food in the evening but when my husband's lasagne came out, the top was lukewarm and when I poked my finger in it was still icy cold at the bottom, quite a health risk. I have to say the staff couldn't have been more apologetic and kind - the meal costs were fully refunded and we did not have to pay for our on site parking. We will return but it did put a dampener on our evening after we'd spent a lovely time watching and listening to Dark Side of the Moon at the Life Science Centre.
於 2024 年 2 月住了 1 晚

4/10 不太好

Susan

不喜歡：整潔度和住宿環境和硬體
No housekeeping. Room was not cleaned during stay
於 2024 年 2 月住了 2 晚
Reception 於 2024年2月25日回覆
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our housekeeping team are always around in the mornings and early afternoons and we do advise to put your rooms service card on the door to ensure this gets done. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 不錯哦

J

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very happy with my stay. Extremely helpful and friendly staff
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月25日回覆
Thank you for taking the time to leave your feedback regarding your recent stay at Leonardo Hotel Newcastle Quayside. We are delighted to hear you had a positive stay and your high scoring is very much appreciated. We do hope to welcome you again in the future at Leonardo Hotel Newcastle Quayside.

8/10 不錯哦

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚

2/10 很糟糕

Nechama

不喜歡：客房舒適度
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月25日回覆
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Although listing says parking is available, the car park is blocked off with no information as to what the issue is or an alternative for guests. This lead to me parking at a neighbouring car park, spending £20 more for my stay than the advertised hotel parking would have cost me. There are notices around the hotel referring to the car park but they become irrelevant if the car park access is restricted. The hotel overall is lovely and has a good balance of atmosphere and calmness. A great location for reaching the city.
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月25日回覆
Thank you for leaving your review. Our car park is advertised as limited online and we do have signs to direct our guests to Quarryfield Road Car Park as an alternative. We do apologise for any inconveniences caused during your stay and we will pass this onto the team. We would love to welcome you back to try to meet your expectations at Leonardo Newcastle Quayside. Kind regards.

10/10 有夠讚

Colin

於 2024 年 2 月住了 2 晚
Reception 於 2024年2月25日回覆
Thank you Colin for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

6/10 一般般

Ian

家庭旅遊
不喜歡：員工素質
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月20日回覆
Thank you for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

10/10 有夠讚

Hussein

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service very clean
於 2024 年 1 月住了 2 晚
J 於 2024年2月18日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

6/10 一般般

Lindsey

商務旅客
喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
J 於 2024年2月18日回覆
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

4/10 不太好

Ian

不喜歡：員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月20日回覆
Thank you for taking the time to share your invaluable feedback with us via a review. We are disappointed to learn of the poor experience you had in our hotel and must offer our sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and we are very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. Yours sincerely, Leonardo Newcastle-Quayside.

10/10 有夠讚

Vlad

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just passing through, it’s my usual stop on the way to Scotland. Good value for the price.
於 2024 年 1 月住了 1 晚
J 於 2024年2月18日回覆
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

2/10 很糟糕

Danielle

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
J 於 2024年2月16日回覆
It seems that you have not enjoyed your stayUnfortunately as you have left no comments I am unable to explain your concernsApologies once againKind regards

6/10 一般般

Jon，Harrogate

於 2024 年 2 月住了 1 晚

10/10 有夠讚

kerry lee

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast facing the river. No dislikes.
於 2024 年 2 月住了 2 晚
J 於 2024年2月13日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 不錯哦

Amanda

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall good value
Didn’t get much sleep due to the noise from the adjacent rooms but that’s not the hotels fault. Car park was full and it’s a longish walk up a big hill to the nearest car park. Good location for the glasshouse and just across the bridge to the city centre so overall good value
於 2024 年 2 月住了 1 晚
J 於 2024年2月13日回覆
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

8/10 不錯哦

Thomas

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Evening meal was great. Bed, in particular the mattress was uncomfortable, sunk in the middle.
於 2024 年 1 月住了 2 晚
J 於 2024年2月13日回覆
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

10/10 有夠讚

Kaidyss

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
J 於 2024年2月13日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 有夠讚

Richard

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
J 於 2024年2月13日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 不錯哦

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
J 於 2024年2月13日回覆
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

10/10 有夠讚

LYNN，Wetherby

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great price and perfect location for a concert at the Glasshouse. Room clean and tidy. Good breakfast. Great price and easy parking at only £8.50 for 24 hours.
於 2024 年 2 月住了 1 晚
J 於 2024年2月13日回覆
Thank you for having stayed with us and for having taken the time to review Leonardo Hotels Newcastle QuaysideIt is most pleasing to read your account of your recent experience at the hotel and I will ensure your feedback is communicated to the teamI do hope we have the pleasure in welcoming you back to the hotel in the near futureYours sincerelyJanis KyleFront Office Manager

10/10 有夠讚

Corrine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
J 於 2024年1月31日回覆
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

4/10 不太好

Denise

家庭旅遊
不喜歡：員工素質
Nothing
於 2024 年 1 月住了 1 晚
J 於 2024年1月31日回覆
Thank you for taking the time to complete the survey regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesYours sincerelyJanis KyleFront Office Manager

10/10 有夠讚

Tracey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Handy on the quayside
於 2024 年 1 月住了 1 晚
J 於 2024年1月31日回覆
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

8/10 不錯哦

daniel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Very handy place for stop and go
於 2024 年 1 月住了 1 晚
J 於 2024年1月31日回覆
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager