Breakfast and dinner served, Asian cuisine
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Reviews of Cairn Hotel Newcastle Jesmond

3 out of 5
Cairn Hotel Newcastle Jesmond
97-103 Osborne Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 311 out of 796 reviews" "
Rating 8 - Good. 281 out of 796 reviews" "
Rating 6 - Okay. 93 out of 796 reviews" "
Rating 4 - Poor. 54 out of 796 reviews" "
Rating 2 - Terrible. 57 out of 796 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great value for a large room, well furnished and decorated with quality fittings, only comment is that this is starting to look a bit tired in places, we had room 313 and the shower was coming out of a ragged hole in the ceiling, the flooring was worn through in places and the sink cracked with a loose tap. Minor refurb and a lick of paint and it would be 5 star all the way. Staff efficient and pleasant and free parking a bonus.
Stayed 1 night in May 2024

8/10 Good

Josh

Liked: Amenities
Staff were friendly and ensured our stay was comfortable. Dealt with an issue in the room quickly and efficiently.
Stayed 2 nights in May 2024

6/10 Okay

Wendy

Traveled with family
Liked: Staff & service
Standard room
Stayed 1 night in May 2024

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My room (414) was directly above the front door of their associated property 'The Carlton Hotel'. The 'soft closer' on the front door was clearly broken as every time someone came in and went out the door slammed shut causing the room to shake. I reported this to reception the following morning and the maintenance guy was also there. I was assured it would be sorted. It wasn't and I had to endure a secong night of being disturbed everytime the door was opened. I again reported it on my departure and also emailed the hotel but not even a reply. Would not stay again as clearly not interested in their guests.
Stayed 2 nights in May 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at the Cairn many times and was always pleased. This time was a little disappointing. We were in a room furthest from reception and the WiFi was awful. We were also next to a fire door which was constantly slamming shut and the room was very small. Positives are the staff, cleanliness and ability to park. NB: We were in the main building, not the old Carlton. I’d still recommend the hotel and stay there again.
Stayed 1 night in May 2024

8/10 Good

Fiona

Traveled with partner
We stayed in a room in the Carlton, was large enough for 2, had everything we required ie hairdryer, iron, kettle etc. Had a lovely buffet breakfast in the cairns hotel. Lots of eateries in local area. Handy for metro
Stayed 1 night in May 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel great staff the room was comfortable and spotless. The continental breakfast was above our expectations. I would definitely stay here again
Stayed 1 night in May 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Good stay in a good area clean and tidy
Stayed 2 nights in May 2024

10/10 Excellent

Lynn

Excellent value for money
Stayed 1 night in May 2024

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, amenities
Nice room for the price but was very hot in the room and in the corridor outside. Felt hot under the carpet.
Stayed 1 night in May 2024

2/10 Terrible

David

Business traveler
Disliked: Amenities, property conditions & facilities
Toilet seat broken. No parking as advertised.
Stayed 1 night in May 2024

8/10 Good

Jhanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gilly

Traveled with partner
Liked: Cleanliness, staff & service
We arrived to check in and told we would be staying in the sister hotel over the road . Had no problems with the hotel it was clean safe & quite as we were on the top floor . Considering it was between 2 busy bars we heard no noise at all . Very warm room & plug didn’t work in the bath but for £39 you can’t complain ! We opened the window & had showers .
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely. The carpark was a nightmare however. It was double parking.
Stayed 1 night in May 2024

6/10 Okay

Tadeusz

Liked: Cleanliness
Well, not for the feint hearted and always read the small print when booking this hotel. I was in a separate building literally above the 2 busiest pubs in the area! But, tbf there was no excessive noise after midnight! I now know why it was cheap, though! The room was functional and clean. I even had a little table where I could do some work. And I could watch footbal from my bedroom window as I could see the outside TV in the pub's garden area. I was still young enough (at 54) to appreciate youngster's enjoying themselves. Newcastle centre was a 30 min walk and was on a direct bus routed. Lovely boutique cafe's and bakery shops close by. Just don't choose this place if you want quiet or are a light sleeper! Biggest gripe was the shower because it had the appalling sweet spot where a millimetre turn on the dial it was freezing cold or piping hot (and I mean piping!).
Stayed 2 nights in Apr 2024

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Amenities
Ended up staying at the other hotel across the street, the Carlton. Bit of a pain in the ass to carry luggage down the street, then up a bunch of flights and through locked doors. At least the place felt secure for what that’s worth. Service is not great since you have to go back to the other hotel to get anything since there’s no staff at all at the Carlton. There’s no refrigerator in the room so if you have any dietary restrictions this is not the hotel for you. I can’t say anything much about the hotel staff one way or another but when I asks for more hot beverage supplies they were accommodating
Stayed 7 nights in Apr 2024

10/10 Excellent

Peter

Traveled with family
Very pleased with the room at this price. Far more spacious and better equipped than anticipated. Large bath/shower room. Plenty of tea , coffee and milk ( unlike many other places ) . We added breakfast to our stay, which was also really very good. Very polite and super-friendly service in the adjoining bar/cafe. No complaints here whatsoever Next time we’re in Newcastle for a night away , this is where we’ll come . Thank you
Stayed 1 night in Apr 2024

2/10 Terrible

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were put across the road in the sister hotel and the noise was terrible we were put in a room right up from the bar and the noise was terrible from afternoon till night i think when older people book they should warn them about the noise they gave us earplugs which did not help us at all we were looking for a nice break as i had been in hospital and it was spoiled by all the noise we won’t be back at that hotel
Stayed 2 nights in Apr 2024

8/10 Good

Lai Ling

Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Stayed 1 night in Apr 2024

10/10 Excellent

Imogen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean with a nice room design, spacious bath and shower with plenty of little shops around and places to eat
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic room, quite stuffy. Very noisy, not from the bar but from people all along the corridor, walls are paper thin and you can hear everything. Limited sleep because of this.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean. Even though above a bar didn't experience any noise.
Stayed 1 night in Mar 2024
Response from T on 2024/4/3
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

8/10 Good

Lynne

Stayed 1 night in Mar 2024

8/10 Good

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable night stay but to woke sewage smell coming from the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Istiaque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the property.
Stayed 2 nights in Mar 2024

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

sharon

Average hotel for a bargain stay in Jesmond
Stayed 3 nights in Feb 2024

4/10 Poor

Ankur

Traveled with partner
Wrong room size specification for superior room. Bathroom smelled all the time and made the room quite uncomfortable to stay. I'll prefer to not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Stephanie

Stayed 1 night in Feb 2024

4/10 Poor

Gareth

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Noisiest hotel in Newcastle :-(
Stayed for a weekend break and booked as it looked great on the website and was in a good location. If it’s a peaceful nights sleep you are looking for, this is not the place for you. Quite possibly the noisiest and rowdiest hotel I’ve ever stayed in. The rooms look absolutely nothing like the pictures on hotels.com, it wasn’t even in the hotel building itself, but across the street in a noisy building above 2 rowdy bars. Cleanliness I couldn’t fault and the room had a good supply of towels and amenities. Close to West Jesmond Metro. The noise in this hotel absolutely ruined my weekend and I was glad to leave to get some peace and quiet. I wouldn’t ever stay here again. Even when the pubs closed, people continued to party, bang around and scream all night. A terrible terrible disappointment and not worth the money that they charged me.
Stayed 2 nights in Feb 2024

6/10 Okay

N P

Traveled with family
Disliked: Property conditions & facilities, room comfort
Don't stay in their newly acquired hotel.
I have stayed at the Cairn quite a few times over the years, for work and pleasure and it was always a great experience, but now they have acquired the Carlton hotel across the road and above a loud pub(Spy Bar), this trip was spoilt by us being placed in this hotel. The rooms were very small, in fact my room had a double bed that I could not walk round because the bottom left side of the bed was right up to the wall, therefore I had to climb over the corner of the bed to get to my side. The newly acquired hotel is a bit run down and had a feeling of overall tattiness. If I couldn't get a guarantee that I would be staying in the original Cairn hotel, I would not book with them again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024

8/10 Good

Tara

Stayed 3 nights in Feb 2024

2/10 Terrible

Ellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
tiny dingy room 5 flights of stairs
room is nothing like what it was meant to be, in a completely different building.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comfortable, solid bed. Staff customer service is excellent. Breakfast very enjoyable.
Stayed 1 night in Feb 2024

10/10 Excellent

LD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - good location for our destination, good breakfast would stay there again!
Stayed 1 night in Feb 2024
Response from T on 2024/4/3
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Liam

Disliked: Property conditions & facilities
Put in hotel over the road, unable to sleep due to noise. TV broken. Will be requesting a refund. Had previously stayed in main hotel with no issues, but no advice on booking about which hotel you will be placed in.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check-in chap was super helpful. The room was modern, clean and well designed. Everything was 100% great. The only slight negative that the parking was limited. The chap on reception was super helpful and sorted me out and all was great. I would 100% stay there again. The parking issue was a tiny blip on what was otherwise a great stay in a super hotel.
Stayed 1 night in Feb 2024
Response from T on 2024/4/3
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Danny

Very clean and comfortable room, very spacious and well worth the money.
Stayed 1 night in Feb 2024
Response from T on 2024/4/3
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

6/10 Okay

Mark

Stayed 1 night in Feb 2024

8/10 Good

Sally

Stayed 2 nights in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Liked: Property conditions & facilities, room comfort
Good value for money
The hotel was really good value. The room was clean, and the breakfast was excellent. My only complaint would be the level of noise from the onsite bar area
Stayed 2 nights in Jan 2024

2/10 Terrible

Umar Iqbal

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jude

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location not a great sleep
Great location Great staff Free limited parking Good beer and more importantly a great vibe. Student area so nice and busy. Only thing was it’s noisy as the walls are thin so you can hear other rooms talking and doing other things let’s say. And the twin beds are very small and not that comfy. I really didn’t sleep well at all
Stayed 1 night in Jan 2024

4/10 Poor

Maureen

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t like going across the road for breakfast although breakfast was ok . No body around in the Carlton to ask for anything.
Stayed 2 nights in Jan 2024