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Reviews of SpringHill Suites by Marriott Newark Liberty International

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 725 out of 1382 reviews" "
Rating 8 - Good. 339 out of 1382 reviews" "
Rating 6 - Okay. 157 out of 1382 reviews" "
Rating 4 - Poor. 81 out of 1382 reviews" "
Rating 2 - Terrible. 80 out of 1382 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was splendid
Stayed 3 nights in Apr 2024

6/10 Okay

itsonly1clos

Disliked: Staff & service
.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/5/2
Thank you for providing your feedback. We're continually striving to improve guest experiences and we value your input, which assists us in these efforts. If you have specific areas that you believe could be enhanced, we encourage you to share these with us.

10/10 Excellent

Aurin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/1
Aurin, it's great to hear that you had an excellent stay at SpringHill Suites Newark Liberty International Airport. Your positive feedback is much appreciated, and we are eager to welcome you back for another splendid visit in the future.

10/10 Excellent

Barbara, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

duane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service was very efficient and convenient
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/1
Duane, thank you for your positive remarks. At SpringHill Suites Newark Liberty International Airport, we take pride in our prompt and convenient mobility solutions. We're thrilled to hear our shuttle service met your expectations. We hope to serve you again on your next visit.

10/10 Excellent

Michelle, Florence

Great location
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/4/29
Michelle, it's delightful to hear you appreciated the prime location of SpringHill Suites Newark Liberty International Airport. We can't wait to host you again and continue to exceed your expectations.

10/10 Excellent

ROBERTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno variable y muy atentos
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/28
Roberto, es muy satisfactorio saber que apreció la variedad de nuestro desayuno en SpringHill Suites Newark Liberty International Airport. También nos alegra saber que encontró atentos a los miembros de nuestro equipo. Gracias por elegir quedarse con nosotros y esperamos poder servirle nuevamente en el futuro.

2/10 Terrible

PATRICIA

Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/4/29
Patricia, it seems from your rating that your stay didn't meet expectations. We regret to hear this and would appreciate the opportunity to learn more about your experience. Please feel free to reach out with specific feedback so we can work to improve our future guest experiences.

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Netflix didn’t work first night- not resolved until final day
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/26
Andrew, thank you for taking the time to review your stay. It's regrettable that there were complications with your in-room entertainment experience. While we aim to troubleshoot promptly, we appreciate your patience in this matter. We hope for the chance to deliver a smoother experience on your next visit.

4/10 Poor

Kwang

Traveled with group
Disliked: Cleanliness, staff & service
A
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/24
Kwang, thank you for taking the time to share your feedback. It's unfortunate that your stay didn't meet your expectations. We always strive to deliver a quality experience for our guests and it’s disheartening to know that yours was not up to par. Our team is eager to look into your concerns to ensure all our guests' experiences are improved moving forward.

10/10 Excellent

Sally

Traveled with family and small children, Traveled with family
The hotel was very easy to locate. Easy shuttle to the airport and pick up at the airport. The room was spacious. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/24
Sally, thank you for sharing your positive experience at SpringHill Suites Newark Liberty International Airport. We're thrilled to know you found our location convenient, appreciated our shuttle service, and enjoyed your room. Your willingness to stay with us again is the best compliment. We eagerly await your return visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. The front desk receptionist Gloria was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/23
Michelle, it's wonderful to hear that you found SpringHill Suites Newark Liberty International Airport to be quite pleasing and meticulously maintained. It's encouraging to know that Gloria at the front desk was warmly cooperative and provided useful assistance. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
They charging parking fee from the customers/residents.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/23
Joseph, we're glad you chose to stay with us at SpringHill Suites Newark Liberty International Airport. We understand your remarks about additional fees. These are intended to ensure maximum convenience and safety for our guests. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It wasn’t bad however my daughter’s bathroom had hair in the tub still.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/21
Nicole, thank you for sharing your experience. We regret to hear about the issue regarding the cleanliness of the bathroom. Our hotel prioritizes maintaining high standards of cleanliness and hygiene. We'll certainly share your feedback with our housekeeping team and implement necessary improvements. We hope to welcome you back for a seamless experience in the future.

10/10 Excellent

Kyle

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff extremely helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/20
Kyle, we're delighted to hear that you found our front desk team members at SpringHill Suites Newark Liberty International Airport to be exceptionally supportive. Your kind words are greatly appreciated. We hope to have the privilege of serving you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful from the start
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/19
Elizabeth, thank you for your wonderful feedback about your experience at SpringHill Suites Newark Liberty International Airport. We're thrilled to hear our team members met your expectations and assisted you effectively. We appreciate you choosing our hotel and hope to serve you again in the future.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my stay before flight. Great service to and from airport.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/18
Dorothy, we appreciate your warm feedback about your experience at SpringHill Suites Newark Liberty International Airport. It's truly delightful to know that our convenient location and shuttle service were beneficial to you. Looking forward to your next stay with us, should your travel needs bring you back to our location. Safe travels!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/16
Stephen, we are thrilled to see your top-rating for SpringHill Suites Newark Liberty International Airport. We are delighted that your stay was enjoyable, and we genuinely appreciate you taking the time to share your feedback. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Takeya

Traveled with group
Liked: Cleanliness, staff & service, amenities
Limited parking for a busy hotel. Its an inconvenience if you go out to an event & find out no parking is available after they charge you a daily parking fee. The overflow could use the bus parking lot since they only had 1 bus and a whole empty lot!
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/15
Takeya, thank you for choosing SpringHill Suites Newark Liberty International Airport. We understand that you faced challenges in finding parking, and it's always our goal to provide an effortless experience for our guests. We value your helpful suggestions and will take them into consideration, especially regarding utilizing the bus parking area. Thank you for your feedback, as it allows us to continually enhance our service offerings. We hope to have another opportunity to serve you better in future.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good place to stay. Nothing wonderful or horrible about it. It net oue needs.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/15
Sheila, thank you for your balanced review. It's good to know that SpringHill Suites Newark Liberty International Airport met your needs during your stay. We're committed to shared growth and improvement, so your feedback is much appreciated. We hope to welcome you back again, possibly exceeding your expectations next time.

4/10 Poor

Tashika

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel bathroom over flooded, mices running around and the person that bring the towels have an attitude.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/11
Tashika, we regret to hear your experience didn't meet expectations. It is deeply concerning to hear about the issues you encountered during your stay and we understand your disappointment. Rest assured, we have already alerted the relevant departments to address these matters. We appreciate your feedback regarding the demeanor of our team member, as it helps us make necessary improvements in our service. We hope for an opportunity to better serve you in the future.

8/10 Good

venkata

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay around EWR and not very far from NYC
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/11
Venkata, it's fantastic to know you enjoyed your stay at SpringHill Suites Newark Liberty International Airport. We truly value your appreciation for our convenient location. We look forward to welcoming you back when you're in the Newark area or NYC in the future.

10/10 Excellent

laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ! 5*
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/9
Laura, it's wonderful to hear that you enjoyed your stay at SpringHill Suites Newark Liberty International Airport! We're thrilled that your experience was great and we appreciate the positive feedback. We can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Bricola

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel the front desk agents were accommodating and nice. I would definitely recommend and stay again
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/9
Bricola, many thanks for sharing your experience at SpringHill Suites Newark Liberty International Airport. It's wonderful to hear that our front desk colleagues were able to make your stay enjoyable. Your recommendation is appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/8
Donna, it's great to hear that you appreciated the convenient location of SpringHill Suites Newark Liberty International Airport. We value your feedback and certainly look forward to welcoming you back in the future.

8/10 Good

TRAVIS Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here with the exception of the first night. We had an issue with the neighboring room, because of the noise level coming from the room. We brought it to the attention of the front desk on several occasions…along with a couple surrounding rooms. Needless to say, this went on through the night. We even had the hotel security ask home to keep It down. The following night, we were able to sleep, as I’m assuming that they had checked out. Other than this the hotel was very accommodating, reason for the food stars vs five stars. The hotel staff did not do enough to accommodate all of their hotel guests. On a positive side, their housekeeping team is next level. I wish for this type of service in our other stays across the country. The other staff team members were nice as well. Thank You!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/9
Travis, thank you for sharing your experience at SpringHill Suites Newark Liberty International Airport. We regret to read about the disturbance during your first night, but are relieved that this was resolved and your subsequent night was peaceful. It's great to hear your commendation for our housekeeping team, and we aim to provide this level of service throughout all our guest interactions. We are proud you found the rest of our team members pleasant, persistent and accommodating. We look forward to the opportunity to host you again, striving for that perfect score next time!

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/7
Ida, thank you for the glowing feedback. It's wonderful to hear that you had a fantastic stay at SpringHill Suites Newark Liberty International Airport. We hope to welcome you back again in the future.

6/10 Okay

Jacinda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was very friendly and nice. However the room was not clean. Some of the linen had dried red spots on it. Their was hair on the bathroom floor. The bath tub looked as if it had not been cleaned in a while. The linen on the bed had hairs on it. I would never stay here again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/7
Jacinda, it's disheartening to read about your recent experience. While we're glad to hear you found our team members friendly, we're sorry to hear about the state of your room. Matters concerning cleanliness are not taken lightly, and we'll certainly be addressing these issues with the relevant teams for immediate action to ensure our high standards are upheld. We hope you'll reconsider in the future and allow us to deliver the experience we're known for.

4/10 Poor

Pamela

Disliked: Cleanliness, property conditions & facilities
So hard to find entrance. Had to walk to surrounding hotels for food sense they don’t have a restaurant on sight. The breakfast was just mediocre.
Stayed 4 nights in Feb 2024
Response from Customer Service on 2024/4/6
Pamela, we value your feedback. It seems you had some difficulty locating the entrance and experienced inconveniences with finding dining options due to the lack of an on-site restaurant. We also understand you found our breakfast selection less than satisfying. This is certainly not the experience we aim to provide. We are constantly looking for ways to enhance our guest's experience and we genuinely appreciate your observations. They will be considered as we constantly aim to improve.

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in accesa
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/6
Vivek, it's pleasing to know that the early check-in at SpringHill Suites Newark Liberty International Airport added convenience to your stay. We always aim to meet guests' requests for easy transitions. Looking forward to welcoming you again in the future.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the girl at the desk at night was nice as well. The only thing is when we checked in, they weren't that friendly and instead of helping right away they were in a personal conversation in front of guests. I was not offered to spin the wheel and when I asked after I was told it had to be done during my check in.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/5
Amanda, we appreciate your feedback and it's great to hear that our property and team members made a positive impression. We're sorry to hear about any lack of warmth upon your arrival and the missed opportunity with our welcome wheel. We're always striving for improvement and your comments will help us ensure better communication and enthusiasm in future guest interactions. We'd be delighted to have you back.

10/10 Excellent

Martin

Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/25
Thank you for the amazing rating, Martin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Suites Newark Liberty International Airport soon!Thanks again for leaving your feedback!

4/10 Poor

Dominic

Traveled with family
Disliked: Cleanliness, staff & service
The costumer service is really bad and rude, they don't know how tread to the customers, bad experience
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/4/5
Dominic, we're sorry to hear that your experience fell short of your expectations, particularly in reference to customer interactions. Ensuring our guests feel valued and treated with the utmost respect is a priority for us and it's disappointing to hear about your dissatisfaction. We do take such feedback seriously for continuous improvement. Thank you for sharing your sentiments.

10/10 Excellent

Doug

Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/25
Thanks for the perfect rating, Doug! We can't wait to see you again soon for another amazing experience at SpringHill Suites Newark Liberty International Airport.

10/10 Excellent

Rosalie

Traveled with family
Liked: Property conditions & facilities
There was a few billiards of kids but it was fine I felt the pool was too cold
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/4
Rosalie, thank you for choosing to stay at SpringHill Suites Newark Liberty International Airport. It's great to hear that the presence of younger guests didn't mar your stay. Regarding the pool temperature, your feedback is greatly appreciated and it will help us improve moving forward. We hope to welcome you back in the future.

10/10 Excellent

VIKRAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/4/2
Vikram, thank you for choosing SpringHill Suites Newark Liberty International Airport and for leaving such a high rating on Expedia. We're pleased you had a satisfying experience with us and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Evah Dieketseng

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/2
Evah Dieketseng, thank you for your valuable feedback. It's encouraging to hear that you enjoyed the breakfast at SpringHill Suites Newark Liberty International Airport. We make sure our mornings are delightful for guests and your comments are a testament to our efforts. We eagerly anticipate your next visit!

10/10 Excellent

Arti

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, large and comfortable rooms. Enjoyed the shuttle to and from the airport. I would stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/2
Arti, it's delightful to know you found the service at SpringHill Suites Newark Liberty International Airport commendable and spaces expansive and cozy. We understand the convenience the airport shuttle brings to our guests and are glad you enjoyed it. We eagerly await your next stay with us.

10/10 Excellent

Jeanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Thanks for the amazing rating, Jeanne!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Suites Newark Liberty International Airport!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/1
Carlos, thank you for choosing SpringHill Suites Newark Liberty International Airport and for your amazing rating! We're thrilled that your stay was enjoyable, and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Anbria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/30
Anbria, it's fantastic to hear your positive feedback about the pristine condition of SpringHill Suites Newark Liberty International Airport. We take great pride in our cleanliness and we're glad it contributed to your enjoyable stay. Your kind review is much appreciated and we hope to welcome you back soon.

10/10 Excellent

Misoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t too big, but what I like the most about this hotel was that very clean and quiet room and breakfast was so good.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/3
Misoo, it's wonderful to know that your stay at SpringHill Suites Newark Liberty International Airport met your expectations. We pride ourselves in maintaining a calm atmosphere and ensuring a high level of cleanliness. Your words about our enjoyable breakfast are greatly appreciated. We hope to welcome you back again soon!

10/10 Excellent

Tiara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay!!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/30
Tiara, we're thrilled to hear that you loved your stay at SpringHill Suites Newark Liberty International Airport! It's always a pleasure providing an enjoyable experience for our guests. We can't wait to welcome you back again soon.

10/10 Excellent

Richard Alan

Liked: Amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/4/12
Richard, it's wonderful to hear about your experience at SpringHill Suites Newark Liberty International Airport. Our team members take pride in their service and it's great to know it resonated with you. We look forward to making your next stay just as enjoyable.

10/10 Excellent

Durell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/30
Thank you for the wonderful rating, Durell!It's fantastic you enjoyed your time at SpringHill Suites Newark Liberty International Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/29
Anthony, we're thrilled that your experience at SpringHill Suites Newark Liberty International Airport was seamless and convenient. We aim to provide top-notch service and ease for our guests. Thank you and we hope to host you again soon.

10/10 Excellent

Mirna E

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services and the breakfast is the best part of the day
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/28
Mirna, it's wonderful to hear about your delightful experience at SpringHill Suites Newark Liberty International Airport! We're thrilled you enjoyed our fantastic breakfast options and found our services to be top-notch. We can't wait to welcome you back for another excellent stay!

10/10 Excellent

Laurie, Carbondale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/29
Laurie, thank you for your rating at SpringHill Suites Newark Liberty International Airport. It's heartening to know your experience met your expectations. We hope to have the opportunity to provide you with another enjoyable stay in the future.

10/10 Excellent

Adeyinka

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Airport run.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/26
Adeyinka, we're thrilled to learn you appreciated our team members' friendliness at SpringHill Suites Newark Liberty International Airport. It's also great to know that our airport shuttle service added convenience to your stay. We look forward to welcoming you again on your next visit.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room always very spacious for the 5 of us.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/26
Jessica, we're thrilled to know that at SpringHill Suites Newark Liberty International Airport, your family always finds the rooms spacious enough for all of you. Delighting our guests is our top priority, so hearing you've had such great experiences is truly wonderful. Thank you for your positive review and we look forward to welcoming you back soon.