I’ve already written a detailed letter to the Tuscany Management outlining a number of issues I had with my stay so these comments aren’t going to blindside them. Things such as: the AC not working, stained furniture in the suite, no towels, no soap, dead cockroach in bathroom, freezer in fridge was unusable due to frost buildup. I was moved to another room that had broken tile in the bathroom, mildew stains in the shower, no soap, no glasses and the worst pillows I’ve ever had in a hotel. There were other issues with the property and other guests who complained about the lack of AC. The location was great but the property was disappointing to say the least. Many of these items are easily fixed but the lack of attention to detail was obvious.
Bill
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Stephen
2025 年 7 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean hotel, friendly staff and the place was very convenient; located very close to Grand Central Term
Stephen
於 2025 年 7 月住了 4 晚
8/10 不錯哦
Jorge
情侶出遊
2025 年 7 月 23 日
喜歡:住宿環境和硬體
The hotel is nice with large rooms, comfortable beds and pillows. The gym and business area are great as well.
The hotel did not provide shampoo, soap, body wash, or tissues. They also didn’t leave any extra toilet paper, the little we had run out the last day. They didn’t change towels in a 6 day stay and the cleaning during our stay was just taking the trash out two days in 6. The WiFi in room 201 was terrible so no devices could be connected. The TV consequently only worked sporadically. We requested a different room and staff was rude and refused.
Jorge
於 2025 年 7 月住了 6 晚
8/10 不錯哦
Graham Young
2025 年 7 月 23 日
喜歡:整潔度和員工素質
Really great location and handy for lots of things...rooms large and decent facilities if maybe a little dated and could do with an upgrade but overall good. Gym is good facility. Staff are great
Graham Young
於 2025 年 7 月住了 8 晚
10/10 有夠讚
Ginger
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度和住宿環境和硬體
There was no access to roof top , bar or breakfast but the room was spacious , clean and comfortable as was the shower. We would stay here again as Murray Hill is a great neighborhood we are familiar with.
Ginger
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Ingrid,Northridge
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Tuscany was located conveniently near central station and walking distance to Times Square. The hotel room was very clean and comfortable.Their service and hospitality was excellent from all staff members daily. Our stay at Tuscany was a great experience during our vacation in NY City.
Ingrid
於 2025 年 6 月住了 7 晚
2/10 很糟糕
Cassandra
情侶出遊
2025 年 7 月 22 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were messaged saying we could pay for check in as early as 10am which we relied on heavily given we landed at 6am. Arrived and were told that was not possible, it would be 2-230 earliest due to linen arrival. They have no showers or any facilities for guests so we had to brush our teeth and wash in the toilets behind the lobby. We went out from 830 to 3pm in high temperatures and humidity. Got back exhausted to be told we would have to wait till 5pm to check in to the corner room we booked as they still had no towels and couldn’t check in without them apparently. And could not move towels from the room they were giving us instead of ours and put them into ours. We were told the room was not a downgrade but it is clearly much smaller on their website than the corner room. We then spoke to the other person at reception and he said we could have our corner room without towels so we did that. The room had no door knob on the bathroom (just a large hole), no cover on the very noisy aircon, no fridge despite space for one, coffee machine with no pods and was just generally tired. We asked to move rooms and got a smaller room even though corner rooms are all meant to be same size. This one had a tiny bathroom, which had many broken elements and was not clean. Lamp didn’t work, fridge wasn’t cold and tape covered holes in the walls.
No apologies or offers to give a discount. We checked out two days early and were told we would get a refund for two nights but we have received none.
Cassandra
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Oscar
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
Overall good experience. A couple of hiccups here and there regarding reserved room vs. actual available room, but issie was corrected. Very urban feel so rooms were a little tight. All good..
Oscar
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Judi,Baltimore
情侶出遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If you're not bothered by dated furniture, slightly stained carpeting, bizarre accent walls (and we were not), then stay here. Our King Loft Suite was spacious and clean, and we felt very comfortable there. The staff was excellent -- welcoming, friendly, accommodating and helpful. The neighborhood is great. Walking distance from the J.P. Morgan Museum and Library, Grand Central Station, and many, many restaurants. We had a view of the iconic Chrysler Building from our window. Can you tell we enjoyed our stay there?
Judi
於 2025 年 7 月住了 3 晚
10/10 有夠讚
thomas
2025 年 7 月 18 日
喜歡:整潔度、設施服務和住宿環境和硬體
Sehr schöne und gut gelegene Unterkunft. Freundliches Personal.
thomas
於 2025 年 7 月住了 8 晚
10/10 有夠讚
Adriana
情侶出遊
2025 年 7 月 15 日
喜歡:整潔度和住宿環境和硬體
It was a great stay
Adriana
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Irionne Robert
2025 年 7 月 14 日
喜歡:員工素質
不喜歡:整潔度
Needs a microwave
Irionne Robert
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Trevor Noah
情侶出遊
2025 年 7 月 14 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
The room was very clean and nice. Very spacious and nice view of the city
Trevor Noah
於 2025 年 7 月住了 2 晚
6/10 一般般
Leann
情侶出遊, 團體旅遊
2025 年 7 月 13 日
不喜歡:設施服務
The fact that there wasn’t an option for coffee, when we checked in we only had one towel and no body soap. The vending machine had no water as well. The room was spacious and over all clean. We weren’t able to get in our room until just about 5pm
Leann
於 2025 年 7 月住了 2 晚
8/10 不錯哦
CLAIRE
家庭旅遊
2025 年 7 月 10 日
Rooms were big but a little dated, wallpapers falling down in some parts, someome else's food in the fridge when we arrived and no towels or pillowcases until later on that evening. Also, no shampoo or conditioner in the bathroom. But the room was large and the aircon worked well and the hotel was located in a good position.
CLAIRE
於 2025 年 6 月住了 5 晚
6/10 一般般
Carmelita
家庭旅遊, 親子旅遊
2025 年 7 月 10 日
不喜歡:設施服務
Linens changed out but never got fresh towels.. luckily we brought some.. also no shampoo conditioner or body wash… but we also brought our own… no ice… the smell or curry hit as soon as you walked in.. pictures weren’t taken what the property was.. a bit disappointing it the area was convenient to all public transportation…
Carmelita
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Yaitza
2025 年 7 月 9 日
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent location!
Yaitza
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Sierra
情侶出遊
2025 年 7 月 7 日
不喜歡:員工素質、設施服務和住宿環境和硬體
The a/c was terrible, we were sweating any time we were in the room and it was so difficult to sleep. They didn’t give any real amenities such as tissues or cups. There was no ice machine and so they gave you pre filled bucket of ice from the front desk. But then we discovered there were no cups so there was no point. Room service wouldn’t give us 2 large towels sometimes so one of us had to use a hand towel to dry off. There was no smart tv and the channels were not anything you’d want to watch.
Sierra
於 2025 年 6 月住了 6 晚
6/10 一般般
KEVIN HAGANS
情侶出遊
2025 年 7 月 7 日
喜歡:住宿環境和硬體
不喜歡:整潔度和設施服務
Wifi was down when we arrived but came on the next day. Rooms are nice, curtains were dirty and seemed like they haven’t been cleaned for years. Hotel is connected to an Indian restaurant and bar which isn’t too bad. Overall good experience
KEVIN HAGANS
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Samantha Jean
2025 年 7 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Very close to grand central for easy travel access! Room was excellent!