Front of property
Check availability

Reviews of Pendry Manhattan West

5 out of 5
Pendry Manhattan West
438 W 33rd St, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 254 out of 285 reviews" "
Rating 8 - Good. 19 out of 285 reviews" "
Rating 6 - Okay. 4 out of 285 reviews" "
Rating 4 - Poor. 2 out of 285 reviews" "
Rating 2 - Terrible. 6 out of 285 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, wonderful modern hotel and facilities.
Stayed 4 nights in Apr 2024
Response from Ash Bhasin, General Manager on 2024/5/1
Greetings Andrew,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Yu-Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, design and cleanliness
Stayed 2 nights in Apr 2024
Response from Ash Bhasin, General Manager on 2024/4/24
Greetings Yu-Ling,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ash Bhasin, General Manager on 2024/4/17
Greetings Katherine,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash Bhasin, General Manager

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in Manhattan, would stay there again!
Stayed 3 nights in Apr 2024
Response from Ash Bhasin, General Manager on 2024/4/15
Greetings Jon,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Rashmi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ambience, attentive staff and great service. Very close to Hudson Yards and great restaurants. Would stay again!
Stayed 4 nights in Mar 2024
Response from Ash Bhasin, General Manager on 2024/4/15
Greetings Rashmi,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are so pleased that you enjoyed a memorable to New York and that our team could help to make it even more special. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Wang Kei,

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Ash Bhasin, General Manager on 2024/4/24
Greetings Wang,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

DAREEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. John at the front desk was absolutely wonderful
Stayed 2 nights in Mar 2024
Response from Ash Bhasin, General Manager on 2024/3/27
Greetings Dareen,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Carlos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Pendry Manhattan West during a business trip and was thoroughly impressed by the hotel's luxurious accommodations and impeccable service. The room was spacious, modern, and well-appointed with all the necessary amenities for a comfortable stay. The staff was extremely professional and attentive, ensuring that all of my needs were met during my time at the hotel. The location was also convenient for my business meetings and transportation around the city. I would highly recommend Pendry Manhattan West for any business traveler looking for a top-notch experience in New York City.
Stayed 3 nights in Mar 2024
Response from Ash Bhasin, General Manager on 2024/3/27
Greetings Carlos,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are so pleased that you enjoyed a comfortable stay and that our team could asisst in making it even more memorable. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Betsie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Wonderful staff
Stayed 2 nights in Mar 2024
Response from Ash Bhasin, General Manager on 2024/3/11
Greetings Betsie, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Krystel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very nice staff!
Stayed 3 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/3/11
Greetings Krystel, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Everything was perfect! Hotel, area etc… Service at the hotel was excellent. We’ll be back.
Stayed 3 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/2/22
Greetings Kelly,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Pendry. It is located in a cool area that also happens to be very convenient. The rooms are modern great amenities, and we slept great in the beds. It is on the expensive side, but if you want to splurge it is recommended.
Stayed 1 night in Feb 2024
Response from Ash Bhasin, General Manager on 2024/2/22
Greetings Kimberly,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, quiet and good for families
Stayed 7 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/2/22
Greetings Robert,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York, especially with your family. We hope for the opportunity to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

SOOJUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/2/22
Greetings Soojung,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Vanessa

Stayed 2 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/3/27
Greetings Vanessa,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Minely

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, helpful staff, loved everything
Stayed 3 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Minely, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the near future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Carla, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

8/10 Good

Olga

Stayed 4 nights in Feb 2024
Response from Ash Bhasin, General Manager on 2024/3/27
Greetings Olga,Thank you for your review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope for the opportunity to welcome you back in the near future!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Gerald, Baltimore

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel as all Pendry locations
Stayed 1 night in Jan 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Gerald, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very convenient location - Hudson yards, amazing restaurants , and peloton studio. Close penn station as well. Beautiful hotel and fantastic staff. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We will be sure to pass your kind words along to our team and we hope to host you again in the near future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Gabrielle, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

David

Stayed 4 nights in Jan 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings David, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Jennifer, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Kathy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so clean and nice. The staff was so professional and calm. Great job training and providing great service, that is hard to come these days!
Stayed 2 nights in Jan 2024
Response from Ash Bhasin, General Manager on 2024/1/22
Greetings Kathy,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are pleased to hear that you enjoyed a comfortable stay and hope to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Ash Bhasin, General Manager on 2024/1/22
Greetings Thomas,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are pleased to hear that you enjoyed a comfortable stay and hope to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a safe, quiet neighborhood that is conveniently placed next to the Hudson Yards for shopping and dining as well as many subway lines that makes traveling throughout Manhattan very easy!
Stayed 2 nights in Jan 2024
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings John,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We are so glad to hear that you enjoyed a memorable stay with us and that our prime location was convenient for your travel needs. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

carson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings Carson,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Kedon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in NY. Will exceed expectations!!!!
Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Kedon, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Aylish

Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/22
Greetings Aylish,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are pleased to hear that you enjoyed a comfortable stay and hope to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

6/10 Okay

Chia

Stayed 2 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings Chia,Thank you for your honest review and for choosing to stay at Pendry Manhattan West during your time in New York. We would love to learn more about your experience and our team will be in touch. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Georgette, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Pendry hotels and this one didn’t disappoint. It was modern and guest services were good. The only issue we had was that a package was noted as being received but we weren’t able to collect it. It could have been the crazy time of year we travelled. Overall however, the hotel was beautiful, the hotel restaurant had amazing food and room service was excellent.
Stayed 2 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Georgette, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We do apologize for your missing package and will be sure to be in touch should it be located. We hope to host you again in the near future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

SHIBRAM

Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/22
Greetings Shibram,Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We are pleased to hear that you enjoyed a comfortable stay and hope to welcome you back in the near future.Sincerely,Ash BhasinGeneral Manager

4/10 Poor

Delianna

Stayed 1 night in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings Delianna,Thank you for your honest review and for choosing to stay at Pendry Manhattan West during your time in New York. We would love to learn more about your experience and our team will be in touch.Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Yury

Stayed 4 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/2/13
Greetings Yury, Thank you for your kind review and for choosing to stay with us at Pendry Manhattan West during your time in New York. We hope to host you again in the future. Sincerely, Ash Bhasin General Manager

10/10 Excellent

Jamaal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings Jamaal,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Joseph,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

2/10 Terrible

John H

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings John H,Thank you for your review and for choosing to stay at Pendry Manhattan West during your time in New York. We apologies about the elements of your stay that did not meet your expectations, nor ours. Our team will be in touch to learn more about your experience. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough good things about our stay.
Stayed 2 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Taylor,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Richard,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Maria,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Randy

Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2024/1/12
Greetings Randy,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Id recommend booking early. But overall clean!
Stayed 3 nights in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Tasha,Thank you for your honest review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Melissa,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York! We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Shelley W

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location!
Stayed 3 nights in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Shelley,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York! We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new modern hotel
I loved this hotel. It’s new and the service and food were great
Stayed 2 nights in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Suzanne,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York! We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Camilo, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pendry Hotel exceeded all our expectations. We arrived at 6:00 am after a long flight and we thought they wouldn't give us the room until the beginning of the afternoon but surprisingly they gave it to us right away. The hotel is modern with a very pleasant clean atmosphere and its fitness center is equipped with the latest gym equipment. They are very generous with the amenities as well as with water and other supplies. The people are very friendly, always willing to help. They have the hospitality concept very clear. I will recommend it a million times.
Stayed 5 nights in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Camilo, Thank you for your incredibly kind review and for choosing to stay at Pendry Manhattan West during your time in New York! We are so glad to hear that you enjoyed a memorable experience and hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Rony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second time staying at the property, I must say it is always a pleasure to stay there due to the staff and amenities they offer.
Stayed 2 nights in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Rony,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York, on multiple occasions. We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

TAESOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/7
Greetings Taesoo,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York! We hope to welcome you back in the near future. Sincerely,Ash BhasinGeneral Manager

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Ash Bhasin, General Manager on 2023/12/25
Greetings Angela,Thank you for your kind review and for choosing to stay at Pendry Manhattan West during your time in New York. We hope to welcome you back in the near future. Happy Holidays!Sincerely,Ash BhasinGeneral Manager