We feel location was the best thing going for this hotel, which is why we booked it. I looked at reviews, but the value location was there and we booked it. Unfortunately, some of the things spoken about the reviews were still a problem. For example, the elevator that is something that needs Major attention. Major replacement repairs maintenance whatever it takes it didn’t work half the time we were there. it was awful. We were staying in the tough story to climb all those steps to our room. It is an ongoing problem based on the many bad reviews and things spoken about the elevator, and it’s such a problem that there was a paper taped to the wall next to the elevator the whole time we were there where there worked or not saying that they were having problems with it yet I never seen anyone working on it or at least when we were coming in and out of the lobby or trying to use the elevator. We tried the breakfast one morning and that’s all we needed to do to not go back to it. Things that were supposed to be hot or cold things that were supposed to be cold. Well just cool. Things were beyond basic. As far as the cleanliness of the room if I gave it a rating, not nasty, no hair or stains, but just not sharp and clean. We’re hoping for a very nice view from our 12th floor room, but the windows were too dirty for a good view. We were told room service only by request, but yet they came in one day with all our personal private items in the room that was unacceptable.