Reception

Reviews of Hampton Inn Manhattan/Times Square South

2.5 out of 5
Hampton Inn Manhattan/Times Square South
337 West 39th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 344 out of 1337 reviews" "
Rating 8 - Good. 353 out of 1337 reviews" "
Rating 6 - Okay. 312 out of 1337 reviews" "
Rating 4 - Poor. 179 out of 1337 reviews" "
Rating 2 - Terrible. 149 out of 1337 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for the price we paid, everything you need at your door and transport is easy to access. The breakfast a coffee throughout the day was a bonus. Staff were very nice and accommodating.
Stayed 6 nights in Apr 2024
Response from Laurie Misko Area General Manager on 2024/5/1
Dear Stacey, Thank you for your review regarding your stay at the Hampton Inn Manhattan/Times Square South. It was a pleasure to read that we exceeded your expectations and that you found us of great value. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our associates. Thank you once more for your feedback, and we look forward to welcoming you again soon.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Christopher

Traveled with family
Liked: Staff & service
No
Stayed 3 nights in Apr 2024
Response from Area General Manager on 2024/4/29
Dear Christopher, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hampton Inn Manhattan/Times Square South. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 5 nights in Apr 2024
Response from Area General Manager on 2024/4/27
Dear Tanya, Thank you for your wonderful review of Hampton Inn Manhattan/Times Square South! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate you staying with us and hope to see you again whenever your travels bring you to New York City.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Maria, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/4/17
Dear Maria, On behalf of our team at the Hampton Inn Manhattan/Times Square South, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Area General Manager on 2024/4/16
Dear Hannah, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a lovely experience here at the Hampton Inn Manhattan/Times Square South. We look forward to welcoming you back on your next visit!Warmest Regards,Laurie MiskoArea General Manager

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a breeze. However the stay was a different case. The bathroom ceiling was leaking. They moved us to another room but that room was worse. The main door didn’t shut close, there was an opening a gap about an inch which made us feel unsafe. Secondly we couldn’t use the fridge for two days because it didn’t close properly and built up a block of ice. The surrounding area is sketchy, a lot of homeless and drug users. The staff was friendly but the facility needs major improvement.
Stayed 6 nights in Apr 2024
Response from Area General Manager on 2024/4/15
Dear Ana, We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We take safety precautions very seriously, and we appreciate you bringing this to our attention. We will address this appropriately with our team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities
For our girls trip this was perfect for the location and value.
Stayed 3 nights in Apr 2024
Response from Area General Manager on 2024/4/13
Dear Laura, Thank you for the kind review. We are pleased that everything went great for you and your friends during your visit and that our wonderful location made it even better. We are glad to read how much you enjoyed your Hampton Inn Manhattan/Times Square South stay. We aim to deliver excellent value at a great price, so it is lovely to know this was your experience. We appreciate your business and hope to welcome you again the next time you're in the area.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness
We enjoyed our stay in NYC and at the Hampton South Manhattan location. Like other reviews, the rooms have very limited walking space, but that is to be expected in the NYC highrises. The elevator lines were long a few times, during peak times, but they moved fast and was not a problem; it just required practicing a little patience. We had some issues with housekeeping coming in when we had "do not disturb" door hanger up and walking in without warning at 5:30pm. Next time we would just keep the latch attached on the door while inside at all times. Breakfast was busy, but a well-oiled machine. Staff was present, keeping food area clean and full, immediately cleaning tables when they were unoccupied so others could sit quickly. Subway was a 2-3 block walk. We felt safe. There is a nice little pub next day, The Joyce Public House, which we went to two nights when it was storming really bad and we did not want to venture too far out.
Stayed 4 nights in Apr 2024
Response from Vhe on 2024/4/11
Thank you for the good review.

8/10 Good

Adonis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff! Breakfast included is an extra convenience.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/9
Dear Adonis, Thank you for staying with us and your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We hope Hampton Inn Manhattan/Times Square South is your first choice whenever you visit New York. Thank you again.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outside was unsafe, rooms were clean
Stayed 1 night in Apr 2024
Response from Area General Manager on 2024/4/8
Dear Natalie, Thank you for taking the time to review your experience at Hampton Inn Manhattan/Times Square South. Our top priority is to make sure you receive outstanding accommodations and service, so we are pleased you enjoyed our immaculate and relaxing rooms. However, we regret any discomfort you felt outside our hotel. Although we have no control over situations beyond our premises, please rest assured we strive to maintain a secure environment for every guest. It was our pleasure to host your visit, and we hope to welcome you back in the near future.Warmest Regards,Laurie MiskoArea General Manager

2/10 Terrible

yasmin

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Too many issues
Stayed 4 nights in Apr 2024
Response from Area General Manager on 2024/4/6
Dear Yasmin, Thank you for staying with us and sharing your feedback. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest Regards,Laurie MiskoArea General Manager

4/10 Poor

Anna

Stayed 3 nights in Apr 2024
Response from Area General Manager on 2024/4/25
Dear Anna, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Dharmesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good. Staff was nice. Parking was paid but good service. Breakfast was good too.
Stayed 2 nights in Mar 2024
Response from Area General Manager on 2024/4/4
Dear Dharmesh, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Hampton Inn Manhattan/Times Square South from check-in through check-out. We are happy to see that our staff and breakfast met your expectations. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I noticed a long line to check in and only one person running the desk. The lobby was small, and a little cramped. There were families with children waiting for a long time to check in. I finally checked in and there was a line for the elevators. They were taking a long time. When I got to my room, the electronic key did not work. Maintenance was called and let me in, that said they took a long while to replace the keys. The breakfast in the morning had cold omletes sitting in a warm silver tray. Who knows how long they were sitting there. I do not not recommend this particular Hampton Inn, it's the one near Times Squton 39th Street.
Stayed 1 night in Apr 2024
Response from Area General Manager on 2024/4/3
Dear Randy, We appreciate you taking the time to share your review. We apologize for the inconvenience you experienced during your stay. Please accept our apologies for the wait times with check-in and the elevators. During our busiest times, especially when many families are here, the elevators get a lot of usage. Feedback such as yours allows us to continually monitor and improve our guest experience. We appreciate you bringing this to our attention. Thank you for your patience and understanding. We hope you give us another chance to provide you with the exceptional stay you deserve.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Claudia

Stayed 2 nights in Mar 2024
Response from Area General Manager on 2024/4/23
Dear Claudia, We are thrilled you had an excellent stay at Hampton Inn Manhattan/Times Square South, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest Regards,Laurie MiskoArea General Manager

4/10 Poor

Sabri

Business traveler
Disliked: Cleanliness, staff & service
I could not slept FTP’m elevator noise and tremor
Stayed 2 nights in Mar 2024
Response from Area General Manager on 2024/4/2
Dear Sabri, Thank you for sharing your valuable feedback with us. We sincerely apologize for the disruption to your rest due to the elevator during your recent stay. Our aim is to ensure every guest enjoys a comfortable and peaceful experience, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will review this matter internally for future improvements. We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay next time you return to our area.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff very welcoming.
Stayed 1 night in Mar 2024
Response from Area General Manager on 2024/4/2
Dear Veronica, Thank you for sharing your recent experience at our hotel. We're thrilled to learn that our staff made you feel welcome during your stay at Hampton Inn Manhattan/Times Square South. Providing exceptional hospitality is our top priority, and it's delightful to know that we succeeded in creating a pleasant atmosphere for you. Your kind words serve as great encouragement for us, and we look forward to welcoming you back for another enjoyable stay in the future.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was amazing. James front desk manager was wonderful.
Stayed 4 nights in Mar 2024
Response from Area General Manager on 2024/4/1
Dear John, Thank you for commenting on your recent stay at the Hampton Inn Manhattan/Times Square South. Your compliments were a pleasure to read. We are delighted to learn that our team, especially James took excellent care of you. We would love to share your compliments with the team. We appreciate your feedback and look forward to having you as our guest again.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Prashanth

Business traveler
Disliked: Amenities, property conditions & facilities
The property is dingy, rooms small, the bathrooms even smaller, only 2 elevators for 32 floors. the food area is dirty and overall not a pleasant place to stay.
Stayed 2 nights in Mar 2024
Response from Area General Manager on 2024/3/30
Dear Prashanth, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. We are sorry for your disappointment with the size of your room and the inconvenience you experienced due to our elevators. We will share your feedback with the appropriate individuals. It was a pleasure having you as a guest, and we look forward to another opportunity to show you our commitment to having outstanding experiences.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Celeste Belen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel es very clean, the breakfast is good and the location is excellent.
Stayed 6 nights in Mar 2024
Response from Area General Manager on 2024/3/30
Dear Celeste Belen, Thank you for reviewing Hampton Inn Manhattan/Times Square South regarding your recent stay. We appreciate all the generous compliments regarding our hotel. Please know that your feedback is extremely valuable to us, and we appreciate you recognizing our efforts. Thank you once more, and we look forward to hosting you again during your next visit.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Area General Manager on 2024/3/24
Dear Ani, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Priscilla

Traveled with group
Liked: Staff & service
This property is in a convenient location but it doesn’t seem like a very safe area. There seemed to be a few things that needed repairs during our stay but the staff was friendly.
Stayed 3 nights in Mar 2024
Response from Area General Manager on 2024/3/23
Dear Priscilla, We truly appreciate you being our guest and sharing your experience. We are glad you had a pleasant stay. It is very kind of you to recognize our devoted staff, and we will pass along your compliments. Your feedback about things that needed repairs is duly noted, and thank you for bringing this to our attention. Comments like yours help us continue to improve. Thank you again for staying with us; we look forward to welcoming you back for a much better experience.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Dmitry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Times Square. Breakfasts are quite busy, might take some 15 minutes to get on the elevator during busy hours.
Stayed 4 nights in Feb 2024
Response from Area General Manager on 2024/3/23
Dear Dmitry, Thank you for sharing a high rating about your recent stay at Hampton Inn Manhattan/Times Square South. We are happy our location was convenient for your visit to all our city's many attractions, mainly Times Square. We are sincerely grateful. It is excellent to know that you enjoyed many aspects of our hotel, and we want to appreciate your patience when you experience a busy breakfast and difficulties with the elevator during busy hours. It was our pleasure to host your stay, and we look forward to your next visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Area General Manager on 2024/3/23
Dear Natalie, Thank you for staying at the Hampton Inn Manhattan/Times Square South. We appreciate your rating! It is excellent to know you enjoyed your time with us. We always work hard to provide a wonderful experience for all our guests. We'd love to host you again someday for yet another unforgettable visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Wendy

Liked: Staff & service
Expensive for the parking 75 and can’t give it out for 24 hours I think that’s a little bit wrong that’s the only thing I really didn’t like
Stayed 2 nights in Mar 2024
Response from Vhe on 2024/4/11
Thank you for the great review

10/10 Excellent

Surya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast service and the food were delightful! We'll definitely visit again!
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/3/10
Dear Surya, We are delighted to know how much you loved our breakfast service and food! We strive for excellence, so your feedback is especially nice to read. Thank you for choosing Hampton Inn Manhattan/Times Square South and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Broadway shows and Times Square
Stayed 3 nights in Mar 2024
Response from Area General Manager on 2024/3/8
Dear Laura, Thank you for the beautiful review. We are so glad our location worked well for you and that you appreciated being close to Times Square. We are so happy you are our guest. We look forward to your next Hampton Inn Manhattan/Times Square South visit.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are extremely kind and helpful. However, there is some room to improve. The shower stall in the room must've been repaired, as there was dry and uneven plaster on the floor of it. Housekeeping threw out the empty tissue box, but didn't replace it. They also didn't refill the empty lotion. I only went to breakfast once, as it was crowded and had long lines. However, the selection appeared to be good. The hotel staff were always friendly and pleasant to speak to, and I had no issues immediately getting my deposit back after check out, which others had mentioned in previous reviews. It's also in a convenient location. I will definitely consider staying again, just in a different room.
Stayed 3 nights in Feb 2024
Response from Valerie Abad-AGM on 2024/3/5
Thank you for the comments and suggestions.

4/10 Poor

Vasant

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worst Hilton property, the USB adapters and electric plugs were not working even after complaining they couldn’t . The breakfast is very nice though Not at all to the mark of Hilton standards
Response from Area General Manager on 2024/3/3
Dear Vasant, We value your feedback as it helps us enhance our overall guest experience. We apologize for your concerns about the USB adapter and electric plugs. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and will use them in our property plans. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Are stay was very good...staffs very friendly bed was comfortable...breakfas fantastic....coffe.juice..eggs.saussage...papas....breads...very good...❤💯
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/3/2
Dear Ana, Thank you for staying at Hampton Inn Manhattan/Times Square South and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Thank you for appreciating our service, comfortable beds, and delicious and varied breakfast. We appreciate you sharing your feedback and look forward to seeing you again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice check in staff, clean, convenient area.
Stayed 1 night in Feb 2024
Response from Area General Manager on 2024/2/29
Dear Rachel, Please accept our gratitude for reviewing your stay at Hampton Inn Manhattan/Times Square South. It is nice to see this type of recognition for our front desk staff, and we will be sure to share this lovely feedback with them. Maintaining a clean and convenient area is our top priority, and we're thrilled that it left a positive impression on your stay. Thank you for your generous comments. We look forward to your next visit! Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I enjoyed our stay here, especially the complimentary continental breakfast. The hotel is in walking distance to Penn Station and some tourist attractions as well.
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/2/28
Dear Jacqueline, Please accept our gratitude for reviewing your stay at Hampton Inn Manhattan/Times Square South. Thank you for mentioning how close we are to Penn Station and other tourist attractions. Our guests frequently mention our excellent location; we are happy this was your experience. It's lovely to learn that our complimentary breakfast contributed to one of your best hotel experiences. We strive to provide a memorable breakfast experience for all our guests. We appreciate your feedback and look forward to your next visit!Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

O'Shea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great price with perfect location. Room was a bit small but that comes with the price.
Stayed 2 nights in Feb 2024
Response from Area General Manager on 2024/2/26
Dear O'Shea, Thank you for choosing Hampton Inn Manhattan/Times Square South for your visit to New York. We are pleased that our associates took good care of you. However, we are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Gabriela

Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/3/21
Dear Gabriela, Thank you for sharing your rating with Hampton Inn Manhattan/Times Square South regarding your recent stay. We are happy you had such a lovely stay at the hotel, and we look forward to hosting you again soon for an even more incredible experience.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

John

James was good
Stayed 1 night in Feb 2024
Response from Area General Manager on 2024/2/22
Dear John, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comment for James motivates us to keep up the hard work. We love reading beautiful comments about our associates and will share this review with our team. We hope Hampton Inn Manhattan/Times Square South is your first choice the next time you visit New York, and we wish you all the best with your travels.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While I can’t fault the hotel in terms of it being a base to explore NYC from. Don’t let the Hilton brand fool you this is a very basic budget hotel.
Stayed 6 nights in Feb 2024
Response from Area General Manager on 2024/2/19
Dear Martin, Thank you for reviewing your recent stay. We are fortunate to be located in the heart of NYC and central to our city's best venues. However, please accept our apologies for not meeting your expectations. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
satisfied and would stay there again
Stayed 2 nights in Feb 2024
Response from Area General Manager on 2024/2/19
Dear Leah, Thank you for choosing Hampton Inn Manhattan/Times Square South. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Emily

Traveled with family
Liked: Amenities
Lost our items - NO HELP
Stayed 6 nights in Feb 2024
Response from Area General Manager on 2024/2/18
Dear Emily, Thank you for staying with us and sharing your feedback. We apologize that you lost items during your travels. Exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. We certainly understand your frustration and assure you that you will be contacted if your lost item is recovered. We appreciate your patience and thank you for your business. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest Regards,Laurie MiskoArea General Manager

4/10 Poor

Krystel

Disliked: Cleanliness
Pee drippings on toilet and room smelled like bleach upon entering. Breakfast was average. Location was good - close to Times Square. Overall, it was okay.
Stayed 1 night in Feb 2024
Response from Area General Manager on 2024/2/15
Dear Krystel, Thank you for staying with us and reviewing your experience. We loved knowing how pleased you were with our location and appreciated the easy access to Times Square. However, it is disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Jordana

Traveled with family and small children
Disliked: Amenities
The hotel itself is located in a convenient location. The exterior surroundings are dirty and the hotel rooms were also very tiny. Our hot water didn’t work properly, the towel rack was broken and the WiFi also didn’t steadily work. There was one particularly nice staff member but the others acted as though they barely wanted to speak to you.
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/2/13
Dear Jordana, Thank you for being our guest and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we extend our sincere apologies for the concerns you experienced with the size of your room, the maintenance and cleanliness oversights, and any service issues. We take pride in providing our guests with a clean, comfortable environment and outstanding hospitality; therefore, we are sorry that we overlooked anything during your stay. We will discuss your feedback with our staff to ensure we are well-poised to serve you in the future. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Astrid

Traveled with family
Liked: Cleanliness, staff & service, amenities
C
Stayed 9 nights in Feb 2024
Response from Area General Manager on 2024/3/4
Dear Astrid, We appreciate you leaving your generous rating regarding your recent visit to Hampton Inn Manhattan/Times Square South. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Area General Manager on 2024/2/13
Dear Paige, It is wonderful to know you enjoyed everything about your time at Hampton Inn Manhattan/Times Square South and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Blanyarie

Stayed 1 night in Feb 2024
Response from Area General Manager on 2024/3/21
Dear Blanyarie, We are always delighted to see such a positive rating, as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to the Hampton Inn Manhattan/Times Square South soon!Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service
Good service by the staff
Stayed 4 nights in Feb 2024
Response from Area General Manager on 2024/2/8
Dear Jose, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Vishnu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people great service !!!
Stayed 1 night in Feb 2024
Response from Area General Manager on 2024/2/6
Dear Vishnu, Thank you for your kind words about Hampton Inn Manhattan/Times Square South! We're thrilled you had a positive experience with our friendly staff and exceptional service. Providing excellent hospitality is our top priority, and we're delighted to have exceeded your expectations. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Anthony

Stayed 2 nights in Jan 2024
Response from Area General Manager on 2024/3/21
Dear Anthony, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. We hope you will revisit us for the flawless hospitality we strive to provide every guest.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

Maria Guadalupe Icaza

Traveled with partner
Liked: Cleanliness, staff & service
It was good! The installations are a little old. But find in general.
Stayed 2 nights in Feb 2024
Response from Area General Manager on 2024/2/5
Dear Maria Guadalupe Icaza, Thank you for staying with Hampton Inn Manhattan/Times Square South and for taking the time to share your review. We have noted your feedback about a good hotel and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. You had a pleasant stay overall, so we are grateful for each of your comments. We look forward to your return visit.Warmest Regards,Laurie MiskoArea General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Area General Manager on 2024/2/4
Dear Guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoArea General Manager

8/10 Good

FAUSTO

Stayed 1 night in Jan 2024
Response from Area General Manager on 2024/3/21
Dear FAUSTO, We are pleased you had a pleasant stay at Hampton Inn Manhattan/Times Square South, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest Regards,Laurie MiskoArea General Manager

6/10 Okay

Sreekanth

Business traveler
Liked: Cleanliness
Good Budget hotel
Its a budget hotel. Decent price and decent stay.
Stayed 2 nights in Jan 2024
Response from Area General Manager on 2024/2/1
Dear Sreekanth, Thank you for reviewing your recent stay; we value each of your comments. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. We are thrilled that your overall experience was positive, and we hope to welcome you back soon!Warmest Regards,Laurie MiskoArea General Manager