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Reviews of Four Seasons Hotel New York Downtown

5 out of 5
Four Seasons Hotel New York Downtown
27 Barclay St, New York, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 303 out of 341 reviews" "
Rating 8 - Good. 15 out of 341 reviews" "
Rating 6 - Okay. 14 out of 341 reviews" "
Rating 4 - Poor. 6 out of 341 reviews" "
Rating 2 - Terrible. 3 out of 341 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and had a house car to drop me off at a nearby dining area for brunch!
Stayed 1 night in Apr 2024
Response from Thomas Carreras, General Manager on 2024/4/17
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Tej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Statf here is Amazing. Probably best Service in the entire country.
Stayed 3 nights in Mar 2024
Response from Thomas Carreras, General Manager on 2024/3/27
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and that our staff made you feel welcomed! We look forward to welcoming you back again in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Carreras, General Manager on 2024/3/5
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing and the vibe was perfect
Stayed 2 nights in Dec 2023
Response from Thomas Carreras, General Manager on 2024/2/8
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Four Seasons was exceptional. We were in town to celebrate a special occasion and everyone contributed to our experience making it extra special. The most welcoming staff member is the general manager's Pomeranian. So cute! We enjoyed her greeting and hope to return soon.
Stayed 1 night in Jan 2024
Response from Thomas Carreras, General Manager on 2024/2/8
Thank you for your review of Four Seasons Hotel New York Downtown! I am thrilled that you enjoyed your stay and that our exceptional staff made you feel welcomed. I will be sure to pass along your praises! We hope to welcome you back again very soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The Four Seasons downtown is in a fantastic location for walking to most of the attractions you want to visit or see, eg The Brooklyn Bridge, SoHo and West Village. It’s a beautiful, modern, sparkling clean friendly hotel. Our Liberty Suite was perfect in every way and on a different level to the Plaza which we left after one night! The bar and restaurant play fab music, the staff a friendly and fun and for me most importantly they dealt pretty well with my coeliac condition. Everyone acknowledges you with a smile and next time we visit we will stay again! Thanks for a great few days. Mike
Stayed 3 nights in Jan 2024
Response from Thomas Carreras, General Manager on 2024/1/30
Thank you for your review of Four Seasons Hotel New York Downtown! I am thrilled that you enjoyed our Liberty Suite and that our exceptional staff made you feel welcomed during your stay. I will be sure to pass along your praises! We hope to welcome you back again very soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was outstanding from all departments! The hotel could use a little tlc for some minor makeup lift ( bed frame ripped on the corners, bubbled up carpet in the bedroom, tv turning on and resetting randomly, pool needs a some cleaning/paint-job). With that said, it’s a beautiful hotel, with all the comfort and quality service you can wish for at your disposal. Looking forward for our next visit!
Stayed 2 nights in Jan 2024
Response from Thomas Carreras, General Manager on 2024/1/30
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thomas Carreras, General Manager on 2024/1/16
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel everyone was so accommodating restaurant was great great all around
Stayed 1 night in Jan 2024
Response from Thomas Carreras, General Manager on 2024/1/23
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff helpful & friendly. Excellent NYC stay!
Stayed 2 nights in Jan 2024
Response from Thomas Carreras, General Manager on 2024/1/8
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Thomas Carreras, General Manager on 2024/1/8
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

alberto

Stayed 4 nights in Dec 2023
Response from Thomas Carreras, General Manager on 2023/12/28
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Thomas Carreras, General Manager on 2023/12/21
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Alexander

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thomas Carreras, General Manager on 2023/12/18
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Blaine, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here.
Stayed 1 night in Dec 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future. Warm regards.

10/10 Excellent

Artavazd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/8
Dear Rachel,Thank you for your five-star rating. We hope to welcome you back again soon!Warm Regards,Thomas CarrerasGeneral Manager

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this Four Seasons property more than five stars, because they deserve it. We flew in for my husband’s birthday, and they could not have done more to make the trip special. From Sierra and her team working to find a delicious Italian Rum Cake for us, to decorating the room for my husband to return to after our dinner reservation, the entire team went all out to make sure our stay was amazing. In fact, we are already planning our return in a couple of months!! If you do stay, check out the restaurant as well; Cut by Wolfgang Puck had the best steak tartare we have ever had. The bartenders were a blast as well! I can’t emphasize enough what a fabulous property this is.
Stayed 4 nights in Oct 2023
Response from General Manager on 2023/11/8
Dear Kristi,Thank you for your kind words! I am so glad to hear you enjoyed your stay and that our service exceeded your expectations. We love to hear that we could make your husband's birthday experience extra special. I will be sure to pass along your kind praises to our team, and we hope to welcome you back again soon!Warm Regards,Thomas CarrerasGeneral Manager

10/10 Excellent

Brian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top notch from the moment that we arrived to the end of our stay. We were always greeted with a friendly smile and a kind message. The doormen chased down a cabs, located our Ubers, and even grab an umbrella to keep us dry. The restaurant Cut is in the lobby and is a great option for lunch or dinner. Fantastic steaks and cocktails. The rooms are spacious (not just for NY in my opinion) and the finishes are what you would expect from Four Seasons. Will definitely stay here again!
Stayed 2 nights in Sep 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for your review of Four Seasons Hotel New York Downtown! I am thrilled that you enjoyed your time with us and that our exceptional staff made you feel welcomed and safe during your stay. I will be sure to pass along your praises! We hope to welcome you back again very soon.

6/10 Okay

Joanne

Stayed 2 nights in Oct 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for your review. We always appreciate all feedback, if you would like to share additional information about your stay, please reach out to the hotel directly.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 2 nights in Sep 2023
Response from Thomas Carreras, General Manager on 2023/12/11
Thank you for taking the time to review Four Seasons Hotel New York Downtown! I am thrilled you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Excellent

Francesco

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
5 star for sure staff #1 Area around so so Somewhat overpriced.
Stayed 2 nights in Sep 2023

10/10 Excellent

MOHAMMED, fanwood

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Seasons is incredible. The staff(everyone but especially Simone, Annie, Sierra, and Daron?) we’re helpful, courteous, thoughtful, and genuine. Accommodations were spectacular and cater to your every need. Simply stunning and exceeds expectations Loved our time
Stayed 3 nights in Aug 2023

10/10 Excellent

SAURABH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel & their staff made our anniversary celebration experience truly amazing!!!
Stayed 2 nights in Aug 2023

2/10 Terrible

Adrian

Stayed 1 night in Jul 2023

10/10 Excellent

Cortney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful and they staff goes above and beyond to make sure you have everything you need. I would highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Good retail neighborhood!
Stayed 2 nights in Jul 2023

6/10 Okay

Chirag

Stayed 2 nights in Jun 2023

6/10 Okay

Jeff

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best. Always exceptional.
Love the Four Seasons Brand. Absolutely the finest hotels in the world.
Stayed 1 night in May 2023
Response from Thomas Carreras, General Manager on 2023/5/25
Dear James, I am delighted to hear you enjoyed your stay with us and I hope you visit us again soon!Warm Regards,Thomas Carreras, General Manager

10/10 Excellent

JEFFERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Thomas Carreras, General Manager on 2023/5/25
Dear Jefferson, Thank you for your five-star rating, and we hope you visit us again soon!Warm Regards,Thomas Carreras, General Manager

10/10 Excellent

Ephrem

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was great. Restaurant food was not so good. ESP the bread
Stayed 2 nights in Apr 2023
Response from Thomas Carreras, General Manager on 2023/4/28
Dear Ephrem, Thank you for your review of the hotel! I am sorry to hear CUT did not exceed your expectations. Don't hesitate to reach out to CUT directly and I hope you visit us again soon! Warm Regards,Thomas Carreras, General Manager

10/10 Excellent

Emily, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 5 nights in Feb 2023

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for people who are eager to stay in a beautifully designed place run by outstanding staff members.
Stayed 4 nights in Jan 2023

6/10 Okay

Paul Andrew St

Business traveler
Liked: Cleanliness
Eh. 3 seasons. Sad.
Stayed 3 nights in Jan 2023

10/10 Excellent

Bisman

Traveled with partner
Ther service was exceptional!
Stayed 2 nights in Jan 2023

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

WENYAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very safety!
Response from Four Seasons Hotel New York Downtown on 2023/1/9
Dear Wenyan, Thank you for taking the time to review Four Seasons Hotel New York Downtown. We are glad to hear you felt safe at Four Seasons Hotel New York Downtown and enjoyed your stay. We hope to welcome you back again soon! Warm Regards, Thomas Carreras, General Manager

10/10 Excellent

stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, service was very good and everyone kind!
Response from Four Seasons Hotel New York Downtown on 2023/1/9
Dear Stacy, Thank you for your kind review of Four Seasons Hotel New York Downtown. We are delighted to hear you had an exceptional stay and that our service exceeded your expectations. We hope to welcome you back again soon to enjoy more of our facilities! Warm Regards, Thomas Carreras, General Manager

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s services is unique. Quality of everything is the best you can expect.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'd be hard pressed to find better in NYC
Everything about the hotel is on point. Attention to detail, cleanliness, staff attentiveness and awareness, its truly a 5 star experience.
Stayed 2 nights in Oct 2022

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient , friendly staff. Nice clean functional and quite room. Swimming pool was excellent- strange 23m distance (not 25m?) could do with backstroke flags- but great for a downtown pool.
Stayed 1 night in Sep 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Xequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Anniversary experience!
Thanks for a great anniversary experience ! The champagne and strawberries were great! Dinner at chop was excellent and the staff were wonderful!! The massages at the spa also excellent!! Thank you !!
Stayed 1 night in Jul 2022