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Reviews of Fairfield Inn & Suites by Marriott New York Staten Island

2.5 out of 5
Fairfield Inn & Suites by Marriott New York Staten Island
290 Wild Avenue, Staten Island, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 474 out of 1003 reviews" "
Rating 8 - Good. 269 out of 1003 reviews" "
Rating 6 - Okay. 129 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

JESSICA

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was very small for the price and there was no available parking had to walk 10 min to find parking
Stayed 1 night in Apr 2024

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The mini fridge was useful
Stayed 1 night in Apr 2024

6/10 Okay

Jimmy

Room was rented when staff knew bathroom sick faucet was not working. Tub was very slippery with no slip mat. Following morning staff enters room without knocking to fix said sink.
Stayed 1 night in Apr 2024

10/10 Excellent

Fatih, ISTANBUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thats so good
Stayed 7 nights in Apr 2024

4/10 Poor

Rob

Business traveler
Liked: Cleanliness
Disliked: Amenities
Shower was cold the whole time we stayed complained to the front desk never fixed it
Stayed 3 nights in Apr 2024

8/10 Good

Leila

Traveled with partner
Very helpful staff breakfast adequate the area around is a little bit empty but it is ok housekeeping was good
Stayed 16 nights in Apr 2024

2/10 Terrible

Willie

Stayed 1 night in Apr 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

8/10 Good

Lissette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom could have been a little more cleaner the mirror didn’t look wiped down, other then that I have no complaints or issues the hotel is a good one.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, the helpful, the approachable staff and the free 'full' breakfast
Stayed 8 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Onesimus, staten island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no issues.
Stayed 1 night in Apr 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Ricardo

Stayed 1 night in Mar 2024

10/10 Excellent

Shantal

Stayed 3 nights in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/13
Thank you for your feedback. We look forward to seeing you on your next trip to the area.

6/10 Okay

Michelle Marie, Burke

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice. Parking was awful, just not enough spaces for the hotel. The location is out of the way with nothing walkable for food etc
Stayed 2 nights in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback and your review of the neighborhood. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Yessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and grrt
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Adekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property right near where my business is located. There was problems with computer to check in but clean hotel. Disappointed the restaurant closed but it has been awhile since I was here.
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Gokturk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and caring l, excellent staff!
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Felix, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!
Stayed 1 night in Mar 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Herminio

Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

6/10 Okay

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were extremely helpful and polite!!
Stayed 4 nights in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the breakfast was very good.
Stayed 2 nights in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

6/10 Okay

Mordechai

Good nice place but the disposition for the room was expensive
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Arnaldo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wish they had free water for the guests
Stayed 2 nights in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

quiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Depending on the reason for booking a hotel, you basically get the same thing with most hotels, it’s the extras that can make or break the experience. I actually stayed an extra day because of the staff and the comfort level of being there. I booked a few days here and a day there,(total of two weeks if not more) due to the delays with my apartment. I can honestly say that each interaction with every staff member there regardless of their job description was a positive and helpful one. Customer service, top notch, that’s my two cents.
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Simont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accessible to nearby hyway.
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to delays with my apartment, I was fortunate enough to find a hotel that was perfect for my situation. You would think the staff here knew you from the neighborhood. If you needed clean towels or to book last minute night, someone was there ready to help. These days, especially living in New York, customer service plays a part with decision making, I’ll choose this place ten out of ten times.
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

8/10 Good

Demthria

Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean/spacious room, and very friendly, helpful staff. Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

2/10 Terrible

Philip Michael, Christiansburg

Disliked: Staff & service, property conditions & facilities
Property checked me out and piled all of my stuff behind front desk - after 1 day of a 5 day reservation.... was not cool.
Stayed 5 nights in Jan 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

Tina

Disliked: Cleanliness, amenities, property conditions & facilities
Guy at the front desk over charged me by $81.00 on my credit card at check in.We had no hot water in our room freezing cold shower is no fun. Our room was by the stairs, so everytime someone used the stairs a door would slam really loud all day and at night. Parking was horrible and the area is really dirty.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at all three hotels on Wild Ave. This is definitely the one to choose. Staff is friendly and helpful. The rooms are very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Arlene

Stayed 1 night in Jan 2024
Response from The Fairfield Marriott Team on 2024/4/7
Thank you for your feedback. We look forward to seeing you on your next visit to the area.

6/10 Okay

Kimberleigh

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

MARK NIXIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the SERVICE⭐⭐⭐⭐⭐⭐
Stayed 2 nights in Jan 2024

2/10 Terrible

Miguel

Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here is going very well staff is friendly
Stayed 7 nights in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that ALL of the staff was very friendly and helpful throughout my stay. My room was clean. It was quiet up on the 3rd floor with the exception of hearing noise from highway nearby. Hot breakfast with eggs and coffee was also very convenient. I would stay here again in the future.
Stayed 4 nights in Jan 2024

6/10 Okay

Renyou

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Cliveita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the decor and not breakfast.
Stayed 3 nights in Jan 2024