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Reviews of Arlo SoHo

4 out of 5
Arlo SoHo
231 Hudson Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 754 out of 1278 reviews" "
Rating 8 - Good. 295 out of 1278 reviews" "
Rating 6 - Okay. 133 out of 1278 reviews" "
Rating 4 - Poor. 55 out of 1278 reviews" "
Rating 2 - Terrible. 41 out of 1278 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sean, Flitwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms despite their small size were perfectly appointed and made perfect use of space.
Stayed 5 nights in Apr 2024

10/10 Excellent

Maha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great location.
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/30
Hi there, Maha. Thank you for your wonderful review!

2/10 Terrible

chloe

Traveled with partner
Unfortunately we did not have a positive experience at Arlo SoHo. Our room had a clogged sink, a clogged shower which flooded the washroom, I had to ask multiple times to have room cleaned, when they finally came at 6pm they left only one clean bath towel (even though we left the dirty ones on the ground as requested). Telephone didn’t work, HVAC didn’t work (had to sleep with window open because room was 80 degrees). When checking-out front desk said they wouldn’t charge me for facilities fees. Hoping that they honour that. On a positive note, the breakfast included was a perk and location is good.
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/30
Hello Chloe, Your feedback is essential in our effort to improve our service standards. We apologize for any issues that you may have had during your stay. We understand that your comfort and satisfaction are of utmost importance, and we are genuinely sorry that we fell short of your expectations. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandro and green hair were awesome! Great rooftop bar, clean rooms and excellent service! Thank you Arlo SoHo! :)
Stayed 2 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/30
Hi there, Lauren. Thank you for your wonderful review! We are glad to hear that you met some of our awesome team and you enjoyed our outlets. We hope to host you again.

8/10 Good

sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place. Alejandro was great
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/30
Hi there, Sarah. Thank you for your wonderful review!

10/10 Excellent

Edwardine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 2 nights in Apr 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, amazing design, and service was excellent-- the coffee at the lobby cafe was great. The only thing-- and it is the only thing-- is that the rooms are a wee bit tight. We are a couple and we did fine. It will help with intimacy.
Stayed 3 nights in Apr 2024
Response from Blake on 2024/4/24
Hi there, Albert. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and definitely will come back
Stayed 1 night in Apr 2024
Response from Blake on 2024/4/24
HI there, Katherine. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walking to the west village and soho. Staff was great, Alejandro was amazing! Can’t recommend this place enough.
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/28
Hi there, Jessica. Thank you for your wonderful review! We are glad to hear that you met our all-star team. We can't wait for us to host you again the next time you travel to NYC.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and cozy rooms.
Stayed 2 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Heidi. Thank you for your wonderful review!

6/10 Okay

Phoebe

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Phoebe. Thank you for your wonderful review!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great food
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Tyler. Thank you for your wonderful review!

2/10 Terrible

Jeffrey

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed 3 days and they never cleaned the room! We called the front desk and got towels finally. Truely bad housekeeping
Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Jeffrey. Thank you for your feedback. We will address your concerns.

4/10 Poor

Houman

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are too noisy and extremely small even for NYC. This hotel is only good for one or two nights maximum. The noise from the street and rooftop bar is terrible. Very difficult to sleep. The traffic around the hotel is awful since it is very close to the entrance of Holland Tunnel. There are no amenities (water, coffee) in the room probably because nothing fits. You expect a lot more from a 4-star hotel at this price.
Stayed 5 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Houman. Thank you for your feedback. We will address your concerns.

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got lucky with fromt role parking woohoo!! ✊️ view was soo amazing from the terrace and not to mention a decent space out side it. Missed out on the rooftop but the JayDee was pumping it up lasy night with good tracks. Will come back again soon !! A
Stayed 1 night in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Miguel. Thank you for your wonderful review! We are glad to hear you had an awesome stay with us. We hope you come to visit us again.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arlo Soho is a friendly and convenient hotel on Hudson Street - a nice walking distance to Whitney Museum, High Line, and many great restaurants. Staff members are always cordial and helpful.
Stayed 1 night in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Nancy. Thank you for your wonderful review! We are happy to hear that our all-star team was very helpful during your stay with us. We hope to see you soon!

10/10 Excellent

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arlo Soho was perfectly located for soho, Chelsea and the financial district, as well as some great restaurants and bars. The hotels rooftop bar has a perfect view of the One World Trade Building and a great selection of cocktails - the margarita was a personal fav. The hotel was clean and although small, the room was comfy. The staff were super helpful and really friendly. We can’t recommend this hotel enough!
Stayed 4 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Billy. Thank you for your excellent review! We are glad to hear that you enjoyed our hotel outlets. We hope to see you again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Steven Florkiewicz on 2024/4/21
Dear Victoria,Thank you for sharing your experience and giving Arlo SoHo a perfect 5 out of 5 rating! We're thrilled that you had a fantastic stay, and we can't wait to welcome you back soon.Sincerely,Steven FlorkiewiczDirector of Front Office

8/10 Good

Edo

Stayed 3 nights in Apr 2024
Response from Blake on 2024/4/17
Hi there, Edo. Thank you so much for your feedback. We are happy to see you had a wonderful stay! We hope to have you back in Soho sometime soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice chilled hotel
Stayed 5 nights in Apr 2024
Response from Blake on 2024/4/16
Hi there, Debra. Thank you for your wonderful review! We appreciate all of our feedback. We are glad to see you enjoyed your stay with us and hope to welcome you back to Soho soon.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for local restaurants and public transportation. Staff is exceptionally helpful
Stayed 2 nights in Apr 2024
Response from Blake on 2024/4/17
Hi there, Ellen. Thank you so much for your feedback. We are happy to see you had a wonderful stay! We hope to have you back in Soho sometime soon.

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and room and all area is clean convinced to walk to soho.
Stayed 2 nights in Apr 2024
Response from Blake on 2024/4/16
Hi there, Elizabeth. Thank you for your wonderful review! We appreciate all of our feedback. We are glad to see you enjoyed your stay with us and hope to welcome you back to Soho soon.

2/10 Terrible

Mustafaa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While the hotel's trendy aesthetic was appealing, the functionality of the room left much to be desired. The sink in our room was clogged and wouldn't drain properly. The room itself was incredibly small, making it feel cramped and uncomfortable. Additionally, we found it challenging to regulate the temperature in the room, which made it uncomfortable throughout our stay.
Response from Arlo Soho on 2024/4/14
Dear Mustafaa,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the maintenance issues you encountered during your stay, particularly the sink drain and room temperature. Please know that we understand how frustrating it can be to experience these inconveniences, and we deeply regret that we fell short of our commitment to provide you with a comfortable and stress-free stay.Your comments have been taken to heart, and we are taking immediate steps to address the issues you raised. We value your feedback and appreciate the opportunity to learn from your experience so that we can improve our service standards and ensure that our guests have the best possible stay.Thank you for choosing Arlo SoHo, and we hope to have the opportunity to welcome you back in the future.Warm Regards, Arlo

2/10 Terrible

Bradford

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It's one of the worst hotel visits I've ever had. Impossible to sleep here
Stayed 3 nights in Apr 2024
Response from Arlo Guest Services on 2024/4/12
Hi there, Bradford. Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Jeanne-Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our short trip
Stayed 1 night in Apr 2024
Response from Blake on 2024/4/12
Hi there, Jeanne-Marie. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Steven Florkiewicz on 2024/4/13
Good day,Thank you for staying with us and for sharing your experience through you rating. We are glad that you had a perfect stay and look forward to welcoming you back to SoHo soon.Sincerely,Steven

8/10 Good

Dick, Centennial

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Blake on 2024/4/12
Hi there, Dick. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 Excellent

Kaitlyn Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay and staff were incredible! Foxtail (within the hotel) was such a gem for late night drinks and vibes. Very convenient location for walking and catching ubers! We will be back!
Stayed 5 nights in Apr 2024
Response from Blake on 2024/4/12
Hi there, Kaitlyn. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel ! I just wish the cleaning staff were a little less loud in the mornings.
Stayed 3 nights in Apr 2024
Response from Blake on 2024/4/12
Hi there, Jasmine. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

6/10 Okay

Roland, Montreal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very expensive for an extremely small room is my only complaint
Stayed 1 night in Mar 2024
Response from Arlo SoHo Team on 2024/4/10
Hello Roland, Thank you for taking the time to give us your feedback. We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. We hope to host you again in the near future.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/10
Hi there, Daniela. Thank you for taking the time to give us your feedback. We apologize for any issues that you may have had during your stay. We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. We hope to host you again in the near future.

10/10 Excellent

Natalie

Stayed 3 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/28
Hi there, Natalie. Thank you for your wonderful review!

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/28
Hi there, Daniel. Thank you for your wonderful review!

8/10 Good

Vernon

Stayed 2 nights in Apr 2024
Response from Arlo SoHo Team on 2024/4/26
Hi there, Vernon. Thank you for your wonderful review!

10/10 Excellent

Helin

Stayed 3 nights in Mar 2024
Response from Blake on 2024/4/24
HI there, Helin. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Staff went above and beyond with recommendations for restaurants. Breakfast quality and options were above expectations. Adorable hotel— rooms compact but well designed for convenience and style.
Stayed 2 nights in Mar 2024
Response from Arlo SoHo Team on 2024/4/4
Hi there, Candice. We are thrilled to see you enjoyed your stay with us. We thank you so much for your fantastic review and hope to welcome you back on a future stay.

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, comfortable rooms, excellent service
Stayed 3 nights in Mar 2024
Response from Arlo SoHo Team on 2024/4/4
Hi there, Candice. We are excited to see you enjoyed your stay with us. We thank you so much for your fantastic review and hope to see you again in the near future.

8/10 Good

Alyson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I booked 2 beds and didn’t get bedding for one of the beds after I called 3 times.
Stayed 3 nights in Mar 2024
Response from Blake on 2024/4/3
Hi there, Alyson. Thank you so much for your feedback as we strive to enhance our guest service attributes every day. We hope to see you again on a future stay in NYC and thank you for being our guest!

8/10 Good

Edward, Montreal

Stayed 2 nights in Mar 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Edward. Thank you for your wonderful review!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arlo SoHo Team on 2024/4/23
Hi there, Cameron. Thank you for your wonderful review!

8/10 Good

Megan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing location and very friendly staff. Cleaning could be improved.
Stayed 5 nights in Mar 2024
Response from Blake on 2024/4/1
Hi there, Megan. Thank you for your amazing feedback! We thank you for being our guest and hope we can welcome you back on future stay.

8/10 Good

Haim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, despite small room. Watch for change of sheets
Stayed 3 nights in Mar 2024
Response from Blake on 2024/3/30
Thank you so much for your insightful feedback. We are so happy you enjoyed your stay. Thank you again for being our guest and we hope to see you again on a future stay.

6/10 Okay

Sariah Margaret Llego

Liked: Staff & service
Disliked: Property conditions & facilities
i loved the large window in the room! i didnt like the faux lux of the furnishings and upkeep of the property.
Stayed 3 nights in Feb 2024
Response from Blake on 2024/3/30
Hi there, Sariah. We appreciate your feedback and we will be addressing your concerns. We hope to host you again on a future trip to NYC.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Blake on 2024/3/30
Hi there, Ariel. Thank you so much for your wonderful feedback. A thumbs up looks good to us and we are so happy you enjoyed your stay. Thank you again for being our guest and we hope to see you again on a future stay.

10/10 Excellent

Mehtap

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Blake on 2024/3/30
Hi there, Mehtap. Thank you for your amazing feedback. We are pleased o see you enjoyed your stay and hope to see you again on a future trip to NYC.

10/10 Excellent

Jerrie

Stayed 2 nights in Mar 2024
Response from Steven Florkiewicz on 2024/4/13
Good day,Allow me to first thank you for staying with us at The Arlo SoHo. We are exited to see that you had a perfect experience and hope to welcome you back soon.Sincerely,Steven

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for young solo travelers. I felt very safe in the area. The staff were friendly and I was honestly impressed with both the upstairs bar and Linden’s restaurant. The only downside is that you will have to walk a little further to get a lot of the restaurants and area but it’s not a bad stroll at all. It’s Also close to the subways which is convenient.
Stayed 3 nights in Mar 2024
Response from Blake on 2024/3/24
Hi there, Jasmine. We are so glad to see you enjoyed your stay. I would like to thank you for being our guest here at Arlo Soho, and we hope to see you again on another trip to New York City.

8/10 Good

Morgan

The eggs were good
Stayed 3 nights in Mar 2024
Response from Soho team on 2024/3/20
Hello Morgan,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are glad to hear that you enjoyed the eggs from our restaurant. We hope to host you in the near future. Thank you for choosing Arlo SoHo!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay, the bathroom isn’t very private in the room and you have to crawl over the person in the bed if you are sleeping on the far side of the bed which is a pain.With that being said the staff were amazing and went above and beyond to make our stay great.
Stayed 1 night in Mar 2024
Response from Arlo SoHo Team on 2024/3/18
Thank you for taking the time to complete our survey. Your feedback is greatly appreciated and will be used to improve our service standards. We are thrilled to hear that your stay was enjoyable and that our all-star staff provided exceptional service. We are sorry that we fell short during your stay with us. We hope to see you in the near future.

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was friendly and very helpful. Housekeeping was on point. And the roof top bar was very nice. Good drinks and good food.
Stayed 4 nights in Mar 2024
Response from Arlo SoHo Team on 2024/3/18
Thank you for taking the time to complete our survey. Your feedback is greatly appreciated and will be used to improve our service standards. We are thrilled to hear that your stay was enjoyable and that our all-star staff provided exceptional service. We hope to see you in the near future.