View from property

Reviews of NY hotel

3 out of 5
NY hotel
No.8, Zhongshan Rd., New Taipei City

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 46 reviews" "
Rating 8 - Good. 16 out of 46 reviews" "
Rating 6 - Okay. 10 out of 46 reviews" "
Rating 4 - Poor. 5 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Ian Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and views
This hotel is located close to the MRT station, it is on a couple of upper floors of a building with retail outlets and restaurants inside. As it was winter we found that there were no heaters in the rooms, and the temperature overnight with the air-conditioning off (no heating function available) was around 18 degrees Celsius, which was okay for us, however we originally booked two rooms intent on taking an older family member along, and it would have been too cold for them. The room was clean, with a good view out over the river to the mountain beyond, in the summer or spring it would be really lovely I expect, it was still nice in winter. The staff were friendly, and helpful. Like a lot of contemporary hotel rooms the shower could do with some more space to put items of clothing or towels, the only hooks were in the shower itself, and I wasn't prepared to risk my towel falling onto the wet floor. Breakfast was from a choice of 4 or 5 options, each consisting of a drink and hot roll / local dish of some sort, which come from a local food store, which is a well known franchise. My roll with hash-brown and hot tea was enough to keep me going until later in the morning. Overall I was happy with the hotel, I would be happy to revisit in warmer weather.
Stayed 1 night in Dec 2018
Response from Roy Huang on 2019/1/12
Dear Robert, Thank you for the review, feel sorry to inform you that actually we have the heater function in every room, but the standard procedure would be under 13-15 degrees we'll turn on the heater, hope that elders not getting cold during the date you stayed, then the space of our shower room, we'll trying to improve this year as soon as possible, hope could see you and family in spring or summer time, thank you:)

10/10 Excellent

Pai Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It is nice hotel. It is clean and comfortable, and is closed to metro station.
Stayed 1 night in Nov 2018
Response from Roy Huang on 2018/11/25
Dear Pai Fen, Thank you for the review, have a great time in Taiwan:)

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very friendly staffs and good price
Stayed 2 nights in Nov 2018
Response from Roy Huang on 2018/11/21
Dear Guest, thank you for the, looking forward to seeing you.

8/10 Good

JL, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very new and nice hotel. The only problem is the elavators, during weekend you have to wait a bit longer.
Stayed 2 nights in Nov 2018
Response from JK on 2018/11/13
Dear Guest, Thank you so much for your command and suggestion,we will keep improving it. Looking forward your visiting next time. Thanks you.

4/10 Poor

Alex

Liked: Cleanliness
Disliked: Room comfort
Cluttered room but situated at fantastic location
location to amenity is fantastic but, the hotel room are too small and compact. bed are also very small. you had a very cluttered feeling.
Stayed 1 night in Jun 2018

8/10 Good

rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Convenient, but my room was dark and gloomy...
I'm afraid it was too small and too much like a prison cell. The staff were all friendly, clean basic. If you're just looking for a place to sleep, it's okay.
Stayed 1 night in Apr 2018

4/10 Poor

Chen Yen Chia, TW

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The room bed is too small
The room bed is too small,對一個身高高的人來說,腳無法伸直 就碰到牆壁了
Stayed 1 night in Mar 2018

10/10 Excellent

P, BKK, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
at first i didn't expect much as no review in expedia but the hotel turns out to be really great. just opposite tamsui station. very clean and the most important is staff, they are really really nice. if i have a chance i'll stay at this hotel again for sure.
Stayed 1 night in Feb 2018
Response from Roy on 2018/5/3
Thank you for the review, hope we can do better in our service, looking forward to seeing u asap:)

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很滿意的飯店
很棒的飯店,房間跟其他同等級飯店比較起來,比較大,雖然交通需要多走500公尺的路,但舒適度很好。
Stayed 1 night in Feb 2019

6/10 Okay

Ching

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
狭い方。動きづらい。
Stayed 1 night in Jan 2019

8/10 Good

CHING CHIEH

Liked: Cleanliness, staff & service, room comfort
住房旁邊有個緊急出口,應該是有人到陽台抽煙,晚上很清楚聽到開關門很大聲,數次都讓人嚇一跳,隔音真的要加強。其他的部份還不錯,櫃檯長很貼心有禮貌!
Stayed 1 night in Jan 2019
Response from Roy on 2019/1/25
您好:感謝您給予建議,我們會持續改進並期待您下次的光臨,謝謝。

6/10 Okay

Masayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
淡水駅前にあるホテルなのですが、入り口がわかりづらいです。川向きの部屋でしたら最高ですね。山側だったので景色は良くなかったです。
Stayed 1 night in Jan 2019
Response from Roy Huang on 2019/1/30
Thank you for the review, hope could see you soon next time:)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因旅遊旺季,只能租到港元$2000一晚的高級客房。飯店在商場7樓,地點方便,在捷運對面,但等待升降機每次最少10分鐘。 因為是高級房,空間夠,大玻璃窗景觀優美。但整潔度有待加強,剛進房間就發現洗手盤台面有白色粉末,不知道是什麼,嚇人! 早餐也只是麥當勞類型的餐劵,$2000港元一晚說包早餐就有點失望。
Stayed 1 night in Dec 2018
Response from Roy Huang on 2019/1/9
謝謝您的回饋,電梯與房間整潔度,已向大樓公務人員與房務主任回報,會持續努力改進,早餐的部份也會加強調整,以符合客人期待,謝謝!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Roy Huang on 2019/1/9
Thank you for the review, look forward to see you next time:)

10/10 Excellent

LI AN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Roy Huang on 2019/1/9
Thank you for the review, look forward to see you next time:)

8/10 Good

TsungHsin

Liked: Cleanliness, staff & service, property conditions & facilities
房間乾淨但略小,附近熱鬧方便,距離淡江大學很近
Stayed 1 night in Nov 2018
Response from Roy Huang on 2018/12/11
謝謝您的回饋,歡迎常來淡水玩!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
還好床備品 補足缺失
停車貴 房間太擠
Stayed 1 night in Nov 2018
Response from Roy Huang on 2018/12/11
謝謝旅人的回饋,我們會根據顧客的意見努力調整以期符合旅客期待,謝謝!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Roy Huang on 2018/12/13
謝謝您的回饋,歡迎常來淡水玩!

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Roy Huang on 2018/11/21
Dear Guest, thank you for the review, hope you could kindly inform us that anything we need improve, looking forward to see you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Roy Huang on 2018/11/21
Dear Guest, thank you for the, looking forward to seeing you.

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好, ny Hotel 的位址方便,近捷運站、就在大百貨公司的7樓上風景非常美、徬邊有夜市、很棒
非常好, ny Hotel 的位址方便,近捷運站、就在大百貨公司的7樓上風景非常美、徬邊有夜市、有老街、還有很多好吃的店及好吃的小吃等等..櫃台人員何藹可親、房間乾淨,舒适、安靜、
Stayed 1 night in Nov 2018
Response from JK on 2018/11/15
謝謝您的喜愛及給我們評價,我們會持續努力,希望每次都給您不同的感受~

10/10 Excellent

guo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯優秀的住宿環境空間
房務清潔可在更注重一下各個家具與牆壁之縫隙
Stayed 1 night in Oct 2018
Response from Justin on 2018/11/2
您好, 非常感謝貴賓您的建議,我們會持續加強,期待您下次的光臨

10/10 Excellent

manling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐第2天可不同 選擇在多樣化
飯店位置優離捷運站近隔壁就是夜市吃逛方便 (很怕古老屋改裝或整修得房間 不安全的巷弄或離車站很遠) 重點是新 加 乾淨
Stayed 1 night in Oct 2018
Response from jk on 2018/10/26
感謝您選擇本飯店 , 期待您的再次光臨

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置方便,設施都很新。
Stayed 1 night in Sep 2018
Response from jk on 2018/10/11
感謝您選擇本飯店 , 期待您能再次光臨本飯店

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Janet on 2018/10/11
您好!感謝您的回饋,也期待您的再次光臨

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location
location is convenient, just opposite to the train station, staff is helpful
Stayed 4 nights in Sep 2018
Response from Janet on 2018/10/3
謝謝您的回饋,若有機會再到淡水,歡迎隨時與我們聯繫,我們都有老客戶神秘優惠價喔

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利的住宿環境
房間雖然很小,但很乾淨清潔,主要是地點非常便利,就在淡水捷運站對面,所在的大樓也是有吃有逛超方便的。(早點是提供麥當勞餐券)
Stayed 1 night in Aug 2018
Response from Janet on 2018/10/11
您好!感謝您的回饋,也歡迎您在到淡水時,可以再度選擇我們旅店,期待您的再次光臨

6/10 Okay

Winnie

Liked: Cleanliness, staff & service, room comfort
隔音不好
隔音不佳,可以聽得見外面或隔壁小孩喧嘩的聲音
Stayed 1 night in Jul 2018

4/10 Poor

Yi ju

Disliked: Property conditions & facilities, room comfort
地理位置佳,但房間很小
Stayed 1 night in Jul 2018

8/10 Good

齋藤誠, 日本仙台市

Liked: Cleanliness, staff & service
淡水駅のすぐ前、わかりやすく便利
スタッフの親身な対応が嬉しかった。上質な宿の印象。設備は新しく快適。喫煙が可能なテラスが各階にあって便利。
Stayed 2 nights in Jul 2018
Response from Roy on 2018/11/15
Dear 齋藤誠, Thank you for the review, hope could see you soon:)

8/10 Good

Yi Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常方便,雖然房間不大,但本次住宿大片落地窗,採光很好,整體乾淨舒適,會推薦~
Stayed 1 night in Jun 2018
Response from Roy Huang on 2018/8/4
謝謝您的鼓勵,期待下次入住:)

6/10 Okay

Ka Keung

交通便利,近景點,但住宿情況不佳!
淡水車站對面,去漁人碼頭淡水老街很方便。接待小姐態度很好,惟住宿情況不佳,房間小,房間有異味,空調很大聲,隔音不好,有些房間沒有窗,價格相對較高,不會再入住。
Stayed 1 night in May 2018

6/10 Okay

YU-CHAN

Liked: Property conditions & facilities, room comfort
沒有獨立使用的電梯,遇晚上用餐時間要等很久 地理位置很好,近捷運站、英專路
Stayed 1 night in May 2018

10/10 Excellent

Chiao-Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常方便熱鬧,景觀好,會再來
Stayed 1 night in May 2018

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pui, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to MRT station!
very convenient. the room is small but everything is new, tidy, and neat.
Stayed 2 nights in Apr 2018
Response from Roy on 2018/5/5
Thank you for the review, we hope you have a wonderful stay in NY hotel, looking forward to seeing you next time:)

10/10 Excellent

Tina, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
靠近捷運站、老街。房間整潔寬敞。
美中不足就是電梯於繁忙時間不容易搭到。 淋浴花灑水量充足,我們是入住商務四人房,房間寬敞及頗寧靜。酒店位置就在淡水捷運站對面,非常方便。
Stayed 2 nights in Apr 2018
Response from Roy on 2018/5/5
謝謝您的回饋,造成您的不便非常不好意思,我們正努力與百貨洽談開設屬於我們客人的專用電梯,希望未來能提供更方便的服務,期待下次見到您喔!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and nice view

10/10 Excellent

Song, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전망 아주좋아요
대만 여행하면서 크게 뻥 뚫린 창문이 있는 숙소를 보기가 어려웠는데 이곳은 창문도 바닷가 향해서 잘 뚫려있고 좋았어요. 직원분들도 아주 친절하시고 설명도 잘 해주시더라구요. 단수이 머무르실 분들은 추천합니다.
Stayed 1 night in Mar 2018
Response from Roy on 2018/5/3
Thank you for the review, hope we can do better in the future, hope can see u soon:)

6/10 Okay

Sheung Yin

Disliked: Staff & service
奇差的客房服務
我們入住二晚,第一晚感覺尚可,除了晚上摩托聲喧天,擾人清夢。第二天按燈要求整理房間服務後一早離不去,黃昏回來,房間原封不動,既沒更換已髒毛巾,也沒倒垃圾及添回二樽飲用水,被窩仍是亂亂的,沒有摺疊好。待我們要求毛巾及樽裝水,才為我們補回,對沒有按燈號提供房間服務,一句抱歉也欠奉!
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018