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Reviews of The Salty Mermaid Oceanfront Hotel

2.5 out of 5
The Salty Mermaid Oceanfront Hotel
301 Buenos Aires St., New Smyrna Beach, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 212 out of 265 reviews" "
Rating 8 - Good. 39 out of 265 reviews" "
Rating 6 - Okay. 7 out of 265 reviews" "
Rating 4 - Poor. 3 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

MAURICE

Liked: Staff & service, property conditions & facilities
Oceanfront
Stayed 3 nights in May 2024
Response from Lisa on 2024/5/15
Thank you!

10/10 Excellent

Kelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little place.
Stayed 1 night in May 2024
Response from Lisa on 2024/5/13
Thank you!

8/10 Good

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Adorable place, great sheets and towels. Can't get any closer to downtown or the beach.
Stayed 2 nights in May 2024
Response from The Salty Mermaid/Rentals team on 2024/5/9
Thank you Veronica!!

8/10 Good

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Room was nice. The add on of taxes was unexpected. Expedia says $149. Than turns into $172 something after tax, which is fine. Be prepared for that to turn into $194 something at the property after more tax....
Stayed 1 night in May 2024
Response from Lisa on 2024/5/13
There is 3% credit card surcharge and 0% if you are paying with debit card. This is disclosed before you complete your online reservation.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This adorable place has just 5 rooms that are directly in the beach. The rooms come equipped with a fridge, coffee maker and microwave. They have plenty of lounge chairs for soaking up the sun on the back lawn and beach chairs if you prefer the sand. This place is adorable!
Stayed 1 night in May 2024
Response from Lisa on 2024/5/6
I am glad you enjoyed your stay!!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cool hotel. The beach is right there and it is only a few steps away. Beautiful view. Very clean and friendly staff. Will be back!
Stayed 1 night in Apr 2024
Response from Lisa on 2024/4/30
Thank you for the great review Sarah!! See you next time!!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard is a great place to watch the sunrise.
Stayed 3 nights in Apr 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/4/30
Isn't it!! Thank you Stephen, see you next time!!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa on 2024/4/30
Thank you Barbara!!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lisa on 2024/5/6
Thank you!

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Salty Mermaid was an excellent location, lovely decor , wonderful bathroom, comfortable beds. My favorite was the lounge chairs and umbrellas with an exceptional water view and sunrises. I came here in the 70’s twice. Same fabulous experience. Thank you. Sandy D.
Stayed 2 nights in Apr 2024
Response from The Salty Mermaid/Rentals team on 2024/5/9
Thank you Sandy!! See you next time!! :)

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Being able to step out the door to your own patio then to a chaise pad then onto the beach was wonderful. Cozy, close to everything.
Stayed 11 nights in Mar 2024
Response from Lisa on 2024/4/13
I'm glad you enjoyed your stay!

8/10 Good

Mark, Ringgold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property with private beach access. We have stayed twice in the past year. It is very convenient to shopping and dining. The Canaveral National Seashore and Apollo Beach are within a 15 min drive. Rooms are quiet and well furnished/decorated. Our only suggestion is to increase bathroom counter space or add a makeup table.
Stayed 2 nights in Mar 2024
Response from Lisa on 2024/3/19
Thank you for your feedback. I will look into this!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access! Beautiful views. Very busy on the weekend.
Stayed 2 nights in Mar 2024
Response from Lisa on 2024/3/19
I am glad you enjoyed the views!! The weekends are usually busy at the beach!

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the ocean; central access, and reasonably quiet and not overrun with people
Stayed 3 nights in Feb 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/24
Thank you for your feedback Doug!! We are happy you enjoyed your time with us!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/15
Thank you Robert!!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/15
Thank you for your feedback!

8/10 Good

matthew, Gotha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were on the small side but well done. No where to really sit to watch TV other than in the bed.
Stayed 2 nights in Feb 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/15
Thank you for your feedback!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/15
Thank you for the great review!!

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/2/15
Thank you for your feedback!!

10/10 Excellent

Jeren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and stay, will be back!
Stayed 1 night in Jan 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/1/30
Thank you for the great review!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/1/30
Thank you for the feedback!!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location
Stayed 1 night in Jan 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/1/26
Thank you for your feedback!!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel
Stayed 1 night in Jan 2024
Response from ~The Salty Mermaid/Rentals Team on 2024/1/26
Thank you for the feedback Randall!! We hope you guys come back in the future! Safe Flights!

10/10 Excellent

Philip

Very nice place so cool the staff are great 👍
Stayed 1 night in Jan 2024
Response from Lisa on 2024/1/24
Thank you for the feedback!

6/10 Okay

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was very clean and fresh However, the broom in the closet was filled with hair. The mattress was unbearable. I seemed as if there was a huge crater in the bed and it was very noisy
Stayed 1 night in Jan 2024
Response from Lisa on 2024/1/22
Thank you for your feedback! I will check the brooms in all guest room closets to make sure there is not hair stuck in the bristles. I will make sure housekeeping is aware moving forward. I am so sorry!! I am not sure what you were referring to that was noisy?? I will investigate today as well as the mention on the bed. I have only ever received compliments on the comfort of the beds that we have. Everything will be looked into as I want to ensure the comfort of all guests.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place in NSB
5-10 min walk or 5 min drive to all the good places. NSB is a Florida gem and this is the perfect place to stay if you visit. Right on the beach. Cute, small, super clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Lisa on 2024/1/14
Thank you!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem! Great small motel with clean rooms and right on the water. We will definitely stay again!
Response from Lisa on 2024/1/14
I'm glad you enjoyed your stay!

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean. Walkable to Flagler. Would definitely return.
Stayed 1 night in Jan 2024
Response from Lisa on 2024/1/14
Thank you for your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lisa on 2024/1/14
Thank you!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Sweet Boutique
The little gem of NSB, walking distance to everything on the Ave, and a beach right in front. One of the nicer boutique Motels of the area, including bicycle and Golf cart rentals
Stayed 2 nights in Dec 2023
Response from Lisa on 2024/1/14
Thank you!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. NS Beach is fantastic.
Stayed 2 nights in Dec 2023
Response from Lisa on 2024/1/14
Thank you!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being beachfront. The hotel was very cute and Judy was very helpful!
Stayed 2 nights in Dec 2023
Response from Lisa on 2024/1/2
Thank you for the feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, small place with great staff
Stayed 1 night in Dec 2023
Response from Lisa on 2024/1/2
Thank you!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on 2024/1/2
Thank you!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lisa on 2023/11/16
Thank you!

10/10 Excellent

Candaus

Traveled with group
My friend and I really enjoyed our stay. The best part was the wonderful view and beach access.
Stayed 1 night in Nov 2023
Response from Lisa on 2023/11/16
I am glad you enjoyed your stay!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lisa on 2023/11/16
Thank you!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa on 2023/11/16
Thank you!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was just what I needed for some personal time to get away and refresh. Cute, private, steps from the beach, and close to shops and restaurants. I loved the view of the beach outside from in my room. Even when the weather was windy and a bit rainy I could enjoy watching the waves from inside. Parking was a bit tricky as there are very few spaces, but it always seemed to work out.
Stayed 2 nights in Oct 2023
Response from The Salty Mermaid Team on 2023/11/7
Thank you for your positive feedback!! We are very happy you enjoyed your stay with us.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The salty mermaid team on 2023/10/20
Thank you for the great review!

10/10 Excellent

Brianne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cute little hotel. Perfect beach location and within walking distance to bars and restaurants. Easy parking too. Would happily return.
Stayed 1 night in Oct 2023
Response from The salty mermaid team on 2023/10/19
Thank you for the great review!!

10/10 Excellent

WESLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Salty Mermaid Team on 2023/11/7
Thank you for your review!!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem. Don't judge a book by its cover (the outside is 60's, the inside is 2020.
Stayed 1 night in Sep 2023
Response from The salty mermaid team on 2023/10/19
Thank you very much for the great review, we think the same! :)

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and cute, right on the water. Loved you could walk everywhere
Stayed 2 nights in Oct 2023
Response from Lisa on 2023/10/9
I'm glad you enjoyed your stay!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lisa on 2023/10/9
Thank you!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Salty Mermaid on 2023/9/28
Thank you for your feedback!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Quant and comfy great beach access
Stayed 1 night in Sep 2023
Response from The Salty Mermaid on 2023/9/28
Glad you had a great time!

6/10 Okay

Hannah

Pros: The location was top notch as was the outdoor common areas. The inclusion of beach chairs and towels is awesome too. The room was comfortable with average amenities. I enjoyed being in a small, quiet property. The proximity to the beach was phenomenal. Walking to restaurants and shops was also ideal. Cons: Crawling into the bed for the first night was met with sand in the sheets. Very, very unwelcome. After seeing the on-site machines being used to do laundry, I think they either can’t keep up with the workload of a beach environment or need a serious cleaning. The water took a very long time to heat up in the shower and the water pressure was less than ideal. Also, the shampoo/conditioner dispensers in the shower wouldn’t dispense (batteries dead??) and so we had to unscrew the lid to get the product out. Overall, I would still recommend staying at this property. For me, the pros outweigh the cons and I feel some of the cons would have been resolved if I had complained, which I didn’t. Given our short stay (2 nights), I just wanted to enjoy our time there. And we did!
Stayed 2 nights in Sep 2023
Response from Lisa on 2023/10/9
Thank you for your feedback. The issues you mentioned will be addressed.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Salty Mermaid Team on 2023/11/7
Thank you for your review!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Salty Mermaid Team on 2023/11/7
Thank you for your review!!