餐飲
查看供應情況

椰子棕櫚海灘度假村 II 溫德姆華美達飯店的評分

2 out of 5
椰子棕櫚海灘度假村 II 溫德姆華美達飯店
611 S Atlantic Ave, New Smyrna Beach, FL

評論

8.2

非常好

10 分，有夠讚；906 則評論中有 413 則" "
8 分，不錯哦；906 則評論中有 281 則" "
6 分，一般般；906 則評論中有 121 則" "
4 分，不太好；906 則評論中有 62 則" "
2 分，很糟糕；906 則評論中有 29 則" "

8.4/10

整潔度

8.4/10

員工素質

8.4/10

設施服務

7.8/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Tatiana

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to the water. Staff friendly and helpful. 5 walk to Flagler Ave. and popular dinning locations like The breakers and Flagler Tavern. Will be coming back. :)
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Les

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Amanda

家庭旅遊
喜歡：員工素質和設施服務
The staff was amazing. The room could have been cleaner. The bed was comfortable. The parking was tight. We had a full kitchen and the property walked out to the beach. I would stay here again.
於 2024 年 5 月住了 4 晚
Marlene 於 2024年5月17日回覆
Thank you for the great review, see you again soon at the beach!

6/10 一般般

Joey

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Marlene 於 2024年5月17日回覆
Thank you for the review. Hope to see you back at the beach.

6/10 一般般

Jessica

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
This property is under construction! I feel they still have a long way to go. It’s Not unsafe but I’m sure when it’s done, it’ll be great. EXPEDIA messed up though. They tried to give us a 3 bedroom and the property didn’t have our rooms available when we arrived. Luckily they had a 2 bedroom but the inconvenience with 7 people made it a little difficult to be comfortable. We were there for Welcome to Rockville. Meaning everything was booked up! The team at Coconut Palms is AMAZING! They were very accommodating! I would stay here again but in maybe a year, when they are done with construction.
於 2024 年 5 月住了 4 晚
Marlene 於 2024年5月14日回覆
Thank you for the great review. We hope to see you back after the remodel is complete. sorry about the mix up, we only have 2 3 bedroom units that are never available, just maybe couple times a year.

8/10 不錯哦

Jessica

家庭旅遊
喜歡：整潔度和員工素質
Under renovations but was still very nice and the staff were very helpful. The room itself was loud (air conditioning, fridge,), there was some electrical issues, the fan light would just turn on during the night on its own. I would use this space again if the price is right
於 2024 年 5 月住了 5 晚
Marlene 於 2024年5月14日回覆
Sorry about the loud AC and Fan turning on by itself. We hope you will give us another try in the future after we work out all our bugs.

4/10 不太好

MIKE

不喜歡：住宿環境和硬體
Construction
於 2024 年 4 月住了 2 晚
Gina 於 2024年4月29日回覆
Please Stay with us again. Construction should all be completed before summer is over. Would love to have you stay again.

10/10 有夠讚

Charisma

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very quiet & in walking distance to the beach and stores
於 2024 年 4 月住了 2 晚
Gina 於 2024年4月29日回覆
Awesome! We love to hear it was a great experience for you.

10/10 有夠讚

Nicolle

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Coconut Palms II is an ideal location between shopping and Flagler Ave. Beautiful beach and very friendly and helpful staff. We had an issue in our room and they came right fix right away. Building is under renovation as indicated on Expedia but it didn’t interfere with our vacation. Had stayed here before Covid and enjoyed pool side bingo and the tiki bar drinks - was sad to see those are no longer available. Hopefully they will make a come back sometime. Will definitely visit again.
於 2024 年 3 月住了 7 晚
Marlene 於 2024年4月4日回覆
Thank you Nicolle for the wonderful review. We hope to see you back again at the beach!!

2/10 很糟糕

Chip

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We ended up leaving. The toilet didn’t flush, there was sand all over the room. They did not have a gym, laundry, or a restaurant that was working. There was also no way to get in touch with management. It was a mess and not conducive to a family of 5 with small kids.
於 2024 年 3 月住了 3 晚
Marlene 於 2024年4月2日回覆
Sorry to hear your stay was not up to your expectations. We have some construction in the main building still working on getting all fixed and working. Hope after that you will give us another try at the beach.

10/10 有夠讚

Lisa

於 2024 年 3 月住了 3 晚
Marlene 於 2024年4月16日回覆
Sorry to hear that your stay was not a pleasant one. Good to see your room was. Hope to see you back after the remodel.

10/10 有夠讚

Zachary，Riviera Beach

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We thoroughly enjoyed our stay. The view was amazing and the property was very close to all the retail on Flagler. Kristine and Marlene were very friendly.
於 2024 年 3 月住了 2 晚
Marlene 於 2024年3月19日回覆
Thank you for the great review, yes we are timeshare. Hope to see you back in a rental at the beach.

4/10 不太好

Heather

不喜歡：整潔度、員工素質和住宿環境和硬體
Property is very run down. Needs some work. Location is good, that was the only plus for us
於 2024 年 3 月住了 2 晚
Kristine 於 2024年3月18日回覆
We apologize that your stay was not what you expected. We are in the process of updating the property and units.

10/10 有夠讚

Steve

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Kristine 於 2024年3月17日回覆
Thank you for the positive response. We are glad you had a good time and hope to see you soon!

10/10 有夠讚

byrnes，Chattanooga

喜歡：整潔度、員工素質和住宿環境和硬體
Overall excellent stay. Property shows freshness of ongoing refurbishment. I found the setup of the night stands next to the bed to be bizarre. Light fixture is so large and low that night stand is un-usable. Electrical outlet at night stand difficult to reach.
於 2024 年 3 月住了 2 晚
Marlene 於 2024年3月5日回覆
Glad to hear your stay was nice. we are removing the bed stand lights the are just not working out well.

8/10 不錯哦

Jesus

親子旅遊
喜歡：整潔度和員工素質
The rooms/apartments are great, the property is under renovation, but the location is convenient and rates are fair.
於 2024 年 2 月住了 2 晚
Marlene 於 2024年3月1日回覆
Thank you for the great review.

10/10 有夠讚

dennis

No security cameras on site. Had our bikes stolen. Staff was excellent especially Marlene and Dominic
於 2024 年 1 月住了 4 晚
Marlene 於 2024年2月13日回覆
So sorry that this happened to you. Thank you for the wonderful review.

6/10 一般般

Stephanie

團體旅遊
喜歡：客房舒適度
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 2 晚
Marlene 於 2024年2月13日回覆
We hope that your stay was nice. see you again at the beach!

2/10 很糟糕

Tom

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I have stayed here 18 times in the past 10 years. They had no room reserved and made no attempt to try and fix the issue. I expected more.
於 2023 年 12 月住了 5 晚
Marlene 於 2024年2月13日回覆
Sorry this was not fixed while you were here. Always call before you arrive to check your reservations.

6/10 一般般

Cathy

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
marlene 於 2023年12月14日回覆
Thank you,we appreciate all feed back.

10/10 有夠讚

LAURA

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Such a great place to stay. Easy access to shopping, dining and entertainment within walking distance. Right on the beach with a clean, large pool on site. Many comfy places to relax on site. Will definitely go back again.
於 2023 年 9 月住了 2 晚
The Coconut Palms Beach Resort Team. 於 2023年9月25日回覆
LauraThank you for your response on your visit to Coconut Palms Beach Resort. We were happy to read you enjoyed yourself and by next year everything will be back to normal. We hope to see you again when visiting the New Smyrna Beach area.

4/10 不太好

Audrey

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
The Cocoanut Palms Beach Resort Team 於 2023年8月12日回覆
Thank you for your response, we value your time and thank you for staying at the Coconut Palms Beach Resort.If we did not meet your expectations please accept our apologies.Thank you again

10/10 有夠讚

Yelena

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time, the beach was beautiful.
於 2023 年 8 月住了 3 晚
The Coconut Palms Beach Resort Team. 於 2023年8月9日回覆
Thank you for staying with us, and great to hear you enjoyed you time and the beach. We appreciate the feedback we hope to see you back when visiting the New Smyrna Beach area.

8/10 不錯哦

Nadine

於 2023 年 8 月住了 7 晚
The Coconut Palms Beach Resort Team. 於 2023年9月25日回覆
Thank you for your score of 4 out of 5. We appreciate you taking the time to respond and letting us know how we are doing.Thank you we hope to see you back in the future.

10/10 有夠讚

Theresa

於 2023 年 7 月住了 2 晚
The Coconut Palms Beach Resort Team. 於 2023年9月25日回覆
Thank you, Theresa, for your score of 5 out of 5. We were happy to read you enjoyed yourself. Next year we will have all the renovations completed so you can experience a new fresh resort.Thank you again!

8/10 不錯哦

Robert

於 2023 年 6 月住了 4 晚
marlene 於 2023年7月11日回覆
Thank you for the nice ratings. hope you enjoyed your stay with us at the Coconut Palms Beach Resort II.

10/10 有夠讚

David

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room we stayed in was very well kept and clean. Private access to the beach was nice and pool was good. Highly recommend!
於 2023 年 5 月住了 4 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月25日回覆
Thank you for you response on your visit to the Coconut Palms Beach Resort II, we appreciate your feedback. It was great to read you enjoyed your stay and found everything met your expectations.On behalf of the entire team thank you and we hope to see you back in the future!

8/10 不錯哦

Peter

家庭旅遊
喜歡：員工素質
The room was great, very clean and spacious. the issue was that the parking was off site unless you get lucky - there are 3 or 4 properties within a couple blocks and none of theme seem to have enough parking so you jockey around trying for a spot. The beach access was closed at our building so that was a pain, had to lug beach chairs everyday - so we were directly on the beach but still had to walk to the beach lugging chairs and gear everyday - not ideal. Not worth the price for that reason
於 2023 年 5 月住了 3 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月23日回覆
Thank you for your comments on your visit. We apologize for the beach access being closed. Unfortunately there were two hurricanes this past fall and it washed out the stairs to the beach leaving it unsafe. At this point we are waiting for the contractor to get the permit which has taken more time than expected due turtle nesting season. Not to make an excuse but it is out of our hands just waiting for them to start. It was great to read you enjoyed the room and found it clean.Thank you again for staying at the Coconut Palms Beach Resort.

8/10 不錯哦

FRANCIA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We enjoyed our stayed.
於 2023 年 5 月住了 2 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月23日回覆
Thank you Francia, for your response on your stay at the Coconut Palms Beach Resort II. It was great to ready you enjoyed you visit, we hope to see you again in the near future.

10/10 有夠讚

jose

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I love the room we stayed at it was very clean and affordable.
於 2023 年 5 月住了 2 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月23日回覆
On behalf of the entire team we thank you for staying at the Coconut Palms Beach Resort II. It was great to read you enjoyed your stay and we met your expectations.Thank you again we hope to see you back when visiting the New Smyrna Beach area.

10/10 有夠讚

Jorge

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Other than that Beach access from the pool being closed, everything else was great
於 2023 年 5 月住了 3 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月23日回覆
Thank you for your feedback on your recent visit to the Coconut Palms Beach Resort II. It was good to read you enjoyed your stay with us. Unfortunately, the hurricanes last fall washed out the stairs to the beach and we are waiting for the permit to get them re-built. We apologize for the inconvenienced. Thank you again we hope to see you back in the future!

8/10 不錯哦

Terry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Heather at the check in office was great. She was very helpful and pleasant. Will certainly stay again.
於 2023 年 5 月住了 2 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月23日回覆
Thank you for your comments on your visit to Coconut Palms Beach Resort. Happy to read Heather was helpful during your check in and we met your expectations.On behalf of the entire team thank you we hope to see you back soon.

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location, huge suites, Will return.
於 2023 年 5 月住了 2 晚
Marlene 於 2023年5月15日回覆
Thank you Paul, we here tat the Coconut Palms II are glad you had an enjoyable stay with us!

8/10 不錯哦

brian

於 2023 年 5 月住了 4 晚
Marlene 於 2023年5月29日回覆
Thank you for the great review!

10/10 有夠讚

Ashley N

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We truly enjoyed our stay, the staff were friendly, the beach view was breath taking and the rooms were nice!
於 2023 年 4 月住了 2 晚
The Cocoanut Palms Beach Resort Team 於 2023年5月3日回覆
Thank you Ashley for your feedback. It is always good to read how our guests feel about their visit to the Coconut Palms Beach Resort. We appreciate your business and hope to see you back in the near future.Thank you!

10/10 有夠讚

Alexis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect stay
於 2023 年 4 月住了 2 晚
Marlene 於 2023年5月2日回覆
Thank you for taking the time to rate us. We hope to see you back again at the beach!

10/10 有夠讚

Hiten

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We loved the travels lodge. The main building is shut down for renovations which was ok except the main pool was too. We were very happy with the travels lodge, it was quiet and peaceful!
於 2023 年 4 月住了 2 晚
Marlene 於 2023年4月24日回覆
Thank you for the great review. Glad that you had a nice stay with us.

8/10 不錯哦

Melissa

情侶出遊
喜歡：整潔度和員工素質
This is an amazing property! We loved every minute of our stay there. Unfortunately, their 2nd pool and tiki bar are currently not open. The tiki bar service could be moved down into the pool area somewhere. There was no explanation as to why these ammenities are closed. Over all though, awesome place.
於 2023 年 4 月住了 3 晚
The Cocoanut Palms Beach Resort Team 於 2023年4月13日回覆
MelissaThank you for your response. The reason we have one pool and tike bar closed is due to the hurricanes we experienced last year. We are in the process of renovating and reopening everything by mid summer.Thank you for your comments we were happy to read you enjoyed your time with us. We hope to see you again very soon!

10/10 有夠讚

Dawn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would stay here again as rooms are very clean, friendly staff and great location!
於 2023 年 4 月住了 2 晚
Kari 於 2023年4月11日回覆
Thank you for your kind words and great rating! We look forward to your next stay with us here at Coconut Palms II.

6/10 一般般

Angie

團體旅遊, 家庭旅遊
喜歡：員工素質
The main building was under renovations, which was fine, but the BIG main pool was closed, due to some uneven pavers?? The pool at the Palms was dirty. The access to the beach from the resort was closed, even tho there were stairs at the end. The master bedroom ceiling fan was broken. Need better and more furniture for the balcony off the condo. 2 hard chairs, didnt make the outside balcony very enjoyable. Tiki Bar was closed.
於 2023 年 4 月住了 6 晚
Marlene 於 2023年4月10日回覆
Thank you for taking the time to post your review, hope that we see you back after every thing has been fixed at the Royal building.

10/10 有夠讚

Sally

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
The pool and outside facilities to face the ocean were terrific. The rooms had lots of room. I loved having two bathrooms
於 2023 年 1 月住了 6 晚
Marlene 於 2023年2月4日回覆
Thanks for your feedback. I'm pleased to hear you had a wonderful stay with us at the Coconut palms Beach Resort 2. We hope to see you again at the beach!

10/10 有夠讚

Tom

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location great property.
於 2023 年 1 月住了 6 晚
Torey 於 2023年2月2日回覆
We are happy to hear that you enjoyed your stay with us at Coconut Palms Beach Resort II. Thank You for taking the time to let us know how your stay was. We hope that when you are in the New Smyrna Beach area again, you will choose to stay with us!

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 3 晚
Torey 於 2023年2月2日回覆
Thank You for taking the time to post your review of your stay with Coconut Palms Beach Resort II. We are happy to see you enjoyed your stay with us and hope to see you again on your next trip to New Smyrna Beach!

6/10 一般般

Terrance

喜歡：整潔度和客房舒適度
Bummer
Due to the Last hurricane one pool closed other one not heated no activities and steps to beach closed but our room was nice
於 2022 年 12 月住了 2 晚
Marlene 於 2022年12月30日回覆
Yes we are sorry that the only two buildings open and we are working on everything else. Hope to see you back in the summer.

6/10 一般般

karleigh

家庭旅遊, 親子旅遊
喜歡：整潔度
Non functioning amenities (pool, tiki bar, rooms never cleaned throughout stay). However, staff was very friendly
Marlene 於 2022年12月30日回覆
Sorry that you were not informed of our resort being under maintenance from the hurricane.The rooms do not get cleaned daily, we are timeshare and most are here weekly.

6/10 一般般

David

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Tub needed rechaulked. Fans need cleaning units smell musty after a couple days
於 2022 年 9 月住了 3 晚
marlene 於 2022年9月16日回覆
Very Sorry you were here before our deep cleans. Fans are done then and the tubs. Hope to see you back at a later time at the beach.

2/10 很糟糕

Patricia，Maitland

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The pool area is the only thing worth staying at this property. Our room was filthy and stunk.
於 2022 年 9 月住了 3 晚
marlene 於 2022年9月10日回覆
Very sorry that your room was not cleaned to your liking. We at the front desk wished you would have came by ,so we could have sent housekeeping back up to reclean things.

10/10 有夠讚

Jeannette

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Its always a good place to stayvacation
於 2022 年 9 月住了 3 晚
marlene 於 2022年9月9日回覆
We are so delighted that you had a wonderful stay with us at the Coconut Palms II.

2/10 很糟糕

Rodney

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not at all what we thought we were getting. They tried to put us in an old run down 2 story building across the street from the beach in a first floor room that smelled like mold, when we clearly asked for ocean view room when we booked thru Expedia.
於 2022 年 9 月住了 2 晚
Marlene 於 2022年9月5日回覆
Sorry you did not get a room that you were expecting. We have 5 buildings and never are you promised a view.

6/10 一般般

Jacob

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2022 年 8 月住了 2 晚