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Reviews of Trident Inn & Suites, New Orleans

2.5 out of 5
Trident Inn & Suites, New Orleans
12340 I-10 Service Rd, New Orleans, LA

Reviews

6.4
Rating 10 - Excellent. 249 out of 1002 reviews" "
Rating 8 - Good. 215 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 134 out of 1002 reviews" "
Rating 2 - Terrible. 231 out of 1002 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Keri

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Water was to hot, had a funny smell in the hallway but over all it was a nice stay
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/5/4
Thank you for your honest review!

10/10 Excellent

Renalda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and the room could be dusted
Stayed 1 night in Apr 2024
Response from D. Craig on 2024/4/27
Thank you for your honest review! Look forward to serving you again!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from D. Craig on 2024/4/23
Thank you for the honest review. Look forward to serving you again!

6/10 Okay

Abriana

Stayed 2 nights in Apr 2024
Response from D. Craig on 2024/4/19
Thank you for the honest review!

6/10 Okay

Renee

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from D. Craig on 2024/4/14
Thank you for your honest review!!

2/10 Terrible

KELLIE M

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there twice and I paid $50 deposit never received neither one of my deposit back the first time I understand but the second time I still have not received my $50 deposit
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/4/3
One star rating after my staff took care of you both times you stayed here. The first time you snuck a dog in the building after you were told no pets allowed and we caught you. Still didn't take the deposit. The second time you came yall left the room completely nasty, guess what still didn't take the deposit. Thanks for the 1 star review which had nothing to do with your stay. YOUR DEPOSIT WAS RELEASED BACK TO YOU, BOTH TIMES!

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast included barely anything and that was very disappointing. Other than that, pretty nice hotel. Only one functioning elevator and the ice machine on my floor was broken. Appreciated the gated parking lot.
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/4/2
Good morning Andrea. The breakfast is just complimentary continental not a full breakfast. The elevator is a problem for staff as well. The part for it should be in any day now. Other than that glad you had a decent stay.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice.
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/3/26
Thank you for the honest review. Look forward to serving you again!

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They keep the property really clean. Fresh towels every day without having to tell anyone.
Stayed 3 nights in Mar 2024
Response from D. Craig on 2024/3/22
Thank you for the honest review! Glad you enjoyed the stay.

4/10 Poor

Susan, Sachse

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled of marijuana in the halls, elevator, and parking lot. The bathroom smelled like mold. The outside door into the hotel was not locked so anyone could get in. The TV remote did not work. The water in the bathroom tub was running / dripping the whole time and smelled like mold. The only thing decent was the AC.
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/3/17
Sorry your stay was not a good one. Will look into these issues!

4/10 Poor

Dorian J

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from D. Craig on 2024/3/13
You are always at this hotel. Every time you come we make sure your stay is decent. To put this review in without even giving us a heads up that something is wrong is a little unreasonable. Thanks for the review!

8/10 Good

Quentin

Stayed 2 nights in Mar 2024
Response from D. Craig on 2024/3/31
Thank you for your honest review.

6/10 Okay

Katie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
There was a Roach in the bathroom. Hallway nor elevator had a good smell.
Stayed 2 nights in Mar 2024
Response from D. Craig on 2024/3/5
Sorry about the bug and the smell.

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in poor condition all around. Very dirty. Many things within the room such as the TV and the air conditioner were either in poor repair or not operational. Dining area was extremely dirty and not kept stocked. Room was OK but lots of things were in disrepair and dirty.
Stayed 1 night in Mar 2024
Response from D. Craig on 2024/3/5
Sorry about you stay. I will address the issues.

2/10 Terrible

ra'chelle

Stayed 1 night in Mar 2024
Response from D. Craig on 2024/3/26
Thank you for the review

8/10 Good

Bobbie

No complaints
Stayed 2 nights in Feb 2024
Response from D. Craig on 2024/2/24
Thank you for the honest review. Look forward to serving you again

10/10 Excellent

KELLIE M

Stayed 1 night in Feb 2024
Response from D. Craig on 2024/3/20
Thank you so much for the honest review! Look forward to serving you again!!

4/10 Poor

Tamekia

Traveled with group
Disliked: Cleanliness, staff & service
When i went to the front desk to ask for towels the staff was rude. I ask for towels and the clerk said YOU NEED TO BRING THE OLD ONES. i said ok and when will i get the new ones he said in an hour. I said i was leaving in a hour he began to yell saying you trying to tell my hiw to do my job? I said what?? And i informed her I NEVER WILL TRY TO TELL you hiw to do your job BECAUSE I WILL NEVER WORK FOR A HOTEL . I LEFT AND WILL NOT SPEND MY MONEY WITH A COMPANY TO BE DISRESPECTED!
Stayed 1 night in Feb 2024
Response from D. Craig on 2024/2/20
This not how the conversation went. I told you just as you stated, I would have gladly given towels if you would have exchanged the old towels. I never once yelled or became disrespectful. I simply explained how you could get what you were asking for. I'm not sure if you are trying to belittle the fact that I work for this hotel, but if you are it says a lot about you as a person. I guess since I work for a hotel I should be disrespected by you? I am happy to know that your stay was good otherwise!

2/10 Terrible

Farzad

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from D. Craig on 2024/2/20
Not sure what the problem was, but thank you for the review.

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D. Craig on 2024/2/18
Thank you so much for your honest review. Look forward to serving you again!

10/10 Excellent

Juan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from D. Craig on 2024/2/14
Thank you so much for the honest review. Look forward to serving you again.!

10/10 Excellent

Donishia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s was a good stay for the price not bad looking!! Need a lil more work but I will stay again!
Stayed 2 nights in Feb 2024
Response from D. Craig on 2024/2/14
Thank you so much for the honest review. Look forward to serving you again.!

6/10 Okay

ronnie

Traveled with partner
Liked: Staff & service
People smoking pot at the back door. Sketchy people looking at you entering the building and people talking loud on the hallways slamming doors. The staff was nice
Stayed 1 night in Feb 2024
Response from D. Craig on 2024/2/5
Ronnie first off glad the stay was good other than the guest you mentioned. We try our best to keep a quiet hotel. Every once in a while we get a loud guest. Once it's reported or we catch it we resolve the issue.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from D. Craig on 2024/2/5
Thank you so much for the honest review.

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but a good place to stay
The first room we were given had an issue with the TV remote and the cleaning service forgot to brush the toilet bowl. But when I took my concerns to the front desk, they immediately gave us a different room. All was good again! The building has some aging issues, they are working around them. Overall, we were pleased with our stay. We were very excited to have free gated parking!
Stayed 3 nights in Jan 2024
Response from D. Craig on 2024/2/5
Thank you so much for your honest review. We look forward to serving you again if ever in the area!

2/10 Terrible

yunggk

Stayed 1 night in Feb 2024
Response from D. Craig on 2024/3/20
Thank you for the review

6/10 Okay

Craig

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
New Orleans East Hotel
This hotel wasn’t 5 stars but I must say everyone mind their business. It’s an affordable place for the night. I’ll stay again if needed.
Stayed 2 nights in Jan 2024
Response from D. Craig on 2024/2/2
Thank you so much for the honest review. Look forward to serving you again.

10/10 Excellent

Fabieyoun, Marrero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D. Craig on 2024/1/23
Thank you so much for your honest review. Look forward to serving you again.

4/10 Poor

KARBIN

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from D. Craig on 2024/1/23
This guest was banned from the property for attempting to steal.

4/10 Poor

frank

Disliked: Property conditions & facilities
HORRIBLE ending to a perfect date night Entty into the parking lot is hard, once you have checked in and trying to get into the gate you have to basically go around the awning then enter into the parking lot as if youre re-entering Once in the hotel the hallway has an indescribable odor NO hot water in the shower, tried to adjust the temperature for more than 20 mins... NO HOT WATER While in the bathroom a roach appeared, had to use a pestocide to kill and spray around the room. Not to mention while preparig to check out, saw ANOTHER baby roach in the bathroom again I must say a few years back this hotel was well maintained and perfectly kept, when it was a chain hotel... now it is not worth the money
Stayed 1 night in Jan 2024
Response from D. Craig on 2024/1/14
Sorry your stay didn't go well. This is the first time of me hearing someone had a hard time sing their card to enter the gate. We spray all the time for roaches. 2 or 3 times a week. Thank you for the review. Will look into your concerns!

6/10 Okay

Freddy

Business traveler
Stayed 2 nights in Jan 2024
Response from D. Craig on 2024/1/14
Thank you for your honest review.

6/10 Okay

Debra

Liked: Staff & service, room comfort
leaky toilet but resolved by moving to another room. bathtub slippery, odor to room 408. lighting poor around property. Bike cable lock used to secure side door by parking lot. Stores and restuarants nearby are either closed or close early. parking lot secured.
Stayed 2 nights in Dec 2023
Response from D. Craig on 2024/1/8
Thanks for the review. We lock the side door at night for added security.

10/10 Excellent

Aylin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/7
Thank you for your honest review!

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/1
Thank you so much for your honest review. Look forward to serving you again!

10/10 Excellent

JORDAN

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/1
Thank you so much for your honest review. Look forward to serving you again!

6/10 Okay

340

Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/19
Thank you for the honest review. Look forward to serving you again.

10/10 Excellent

Jordan

Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/1
Thank you so much for your honest review. Look forward to serving you again!

2/10 Terrible

Benton

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds smelled like urine No phone Tv stuck on Spanish Remote to tv did not work Hair dryer in bathroom did not work room smelled of mold when entered Key to room stopped working while loading luggage to leave property 15 min early
Stayed 1 night in Dec 2023
Response from D. Craig on 2023/12/24
Sorry about this experience. Not sure what happened, but this not the standard. I wish these things could have been reported so it could have been fixed! I will look into all of this. Sorry Again

8/10 Good

Tavares

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from D. Craig on 2023/12/22
Thank you for your honest review!

6/10 Okay

Emily

Business traveler
Disliked: Cleanliness
Mad .. Wish I can get reimbursed my money
They had roaches in our bathroom .we did not have a enough bed towels are toilet paper. Miss breakfast breakfast stop at 9. The microwave in the room do not heat properly .
Stayed 1 night in Dec 2023
Response from D. Craig on 2023/12/22
Sorry about the one roach you saw in the room. We spray for these type of bugs often. My staff did say you reported seeing one roach. My apologies again! Did get a report on the towels, toilet paper or microwave. All these are easy things to fix with one phone call.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from D. Craig on 2023/12/15
Thank you so much for your honest review!

10/10 Excellent

Hot Dog

Stayed 1 night in Dec 2023
Response from D. Craig on 2024/1/1
Thank you so much for your honest review. Look forward to serving you again!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from D. Craig on 2023/12/1
Thank you so much for your honest review!

2/10 Terrible

Maryanne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, no floor mate, dryer dirty, clock broken, no list of restaurants nearby, not worth the price and wont stay again nor Recommend to anybody.
Stayed 1 night in Nov 2023
Response from D. Craig on 2023/11/29
Sorry your stay did not go well. This is not our standard! I wish you could have reported these finds to front desk so we could have fixed what was wrong. Will look into all of these.

10/10 Excellent

Tonnie

Stayed 1 night in Nov 2023
Response from Trident Inn on 2023/12/17
Hi Tonnie, Thanks for your feedback. We will keep improving to provide value and a good experience to our customers. Thank you.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm reception
Stayed 3 nights in Nov 2023
Response from D. Craig on 2023/11/20
Thank you so much Marlene!

10/10 Excellent

Micheal

Stayed 7 nights in Nov 2023
Response from D. Craig on 2023/11/20
Thank you Micheal for your honest review!

10/10 Excellent

Anuska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from D. Craig on 2023/11/13
Good Morning. Thank you for your honest review. Look forward to serving you again!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from D. Craig on 2023/11/13
Good Morning. Thank you for your honest review. Look forward to serving you again!

10/10 Excellent

Baldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice, staff was great friendly, room we stayed in needs a little maintenance but was clean, fresh and roomy, very friendly staff, would stay there again. Thank you 😊
Stayed 2 nights in Nov 2023
Response from D. Craig on 2023/11/12
Good Evening. Thank you so much for your honest review. We would love to have you back!