This was one of the worst customer service experiences I have encountered in a motel. They had the reservation wrong from the beginning. I had paid significantly extra for a king suite and needed two beds. They instead checked us in to a single king room. When I spoke to the front desk about this, I was basically told that my reservations was not for a suite even though I showed her it was on my phone, and that there were no suites available anyway. She refused my request for a refund saying she did not have the authority. She then put me in a 2 queen room that was missing a remote, was somewhat unclean, and the shower door didn’t close. She also forced me to join the Marriot loyalty club before checking in. The room I was in had the air conditioner blowing straight on the bed making it difficult to sleep and there was a lot of traffic noise. the morning, I went down for coffee and there was no one at the desk ( this was at about 9 am, not super early) and no coffee. Overall, this was a very poor experience and the customer service was very poor. I will never stay at this brand again.
