外觀

哈威 - 馬雷羅智選假日飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.8

有夠讚

10 分,有夠讚;556 則評論中有 326 則" "
8 分,不錯哦;556 則評論中有 156 則" "
6 分,一般般;556 則評論中有 49 則" "
4 分,不太好;556 則評論中有 10 則" "
2 分,很糟糕;556 則評論中有 15 則" "

9.0/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

andrew,Zachary

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is convenient and staff is very nice and accommodating. Could have been a little cleaner.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Mark,Roseville

喜歡:員工素質和住宿環境和硬體
Friendly staff
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Sylvia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Robert

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We arrived very late and I was greeted with the best attitude and spirit by the young lady checking us in. I even commented on what a great mood she was in for so late at night. Everyone was friendly and very hospitable down to the maintenance man I shared an elevator with. Will definitely be staying there in the future.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Alvaro R

喜歡:整潔度、員工素質和住宿環境和硬體
Tranquila y el personal competente y servicial
於 2024 年 3 月住了 7 晚
Management 於 2024年4月15日回覆
Thank you for staying with us

8/10 不錯哦

Patricia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very friendly, rooms were nice, quiet and the lady who does the breakfast is so kind.The breakfast biscuits were probably the best I have ever eaten.Seriously!, .She even gave me a gift bag to take some goodies with me to eat after the funeral we were attending..morning and evening staff were very nice and friendly..Would stay there again..
於 2024 年 3 月住了 1 晚
Management 於 2024年4月15日回覆
Thank you for staying with us we're happy you had an amazing stay here with us thanks for your kind comments about our breakfast we hope to see you again soon .:)

10/10 有夠讚

Dana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Felt safe. Clean, quiet and comfortable room. Staff was very friendly. Breakfast was very good.
於 2024 年 2 月住了 1 晚
Management 於 2024年3月8日回覆
The perfect survey thanks for choosing our property we're happy you enjoyed everything about our hotel hope to see you again soon :)

10/10 有夠讚

Raden

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Management 於 2024年3月8日回覆
Great!!Thanks for the perfect score we're happy you enjoyed your stay:)

10/10 有夠讚

Adrian

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Management 於 2024年4月15日回覆
Thanks for the perfect score see you again soon

2/10 很糟糕

Raymond

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible
I was charged twice! I have not received a refund! I paid Hotels.com but when I arrived at the hotel, it said my reservation was canceled. I DID NOT cancel my reservation. I live 3 hours away from this location so I had to pay for the room again! I paid double for one night!
於 2023 年 12 月住了 1 晚
Management 於 2023年12月24日回覆
We do apologize Mr.Guidry we did cancel your reservation because the 3rd party asked us to do so with no fee since your a loyal guest to us we're sorry that it wasn't a request of yours I did speak with the 3rd party and got them to process your refund in 7 to 10 business days as we discussed thanks for continuing to be loyal to our property after this incident see you next visit :)

10/10 有夠讚

Megan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was super helpful and friendly.
Management 於 2023年12月24日回覆
Great!!!Thanks for you kind words about our staff we're happy you had a perfect stay see you again soon :)

10/10 有夠讚

Selarstean

於 2023 年 11 月住了 5 晚
Management 於 2023年12月24日回覆
Thank you for choosing our property and giving a awesome score:)

10/10 有夠讚

Pablo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Management 於 2023年12月24日回覆
Awesome thanks for the perfect score:)

8/10 不錯哦

Lisa

於 2023 年 11 月住了 2 晚
Management 於 2023年12月24日回覆
Thanks for staying with us :)

10/10 有夠讚

LaCara

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Management 於 2023年12月24日回覆
Thanks for a perfect 10:)

10/10 有夠讚

Kurt,Canton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The people made a stay at an ordinary HI Express an enjoyable stay. Every staff member was friendly and seemed intent on making us feel welcome. Also, the breakfast was really good. Would definitely recommend this hotel!
於 2023 年 10 月住了 2 晚
Management 於 2023年10月25日回覆
Awesome!!!Thank you so much for such an amazing survey we're happy you experienced our heartwarming hospitality here we're so happy you enjoyed our breakfast we look forward to seeing you again soon:)

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable
於 2023 年 10 月住了 1 晚
Management 於 2023年10月25日回覆
Thanks for choosing our property and grading us a 5/5:)

8/10 不錯哦

Sophia

喜歡:員工素質
不喜歡:住宿環境和硬體
It's a nice spot they where renovating the property while I was there
於 2023 年 9 月住了 3 晚
Management 於 2023年9月18日回覆
Thanks we hope to be finished with renovation soon and look forward to seeing you when were all done :)

10/10 有夠讚

Julitza

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Goood
於 2023 年 8 月住了 7 晚
Management 於 2023年9月18日回覆
Thanks for the 5/5:)

10/10 有夠讚

Abdisalam,CLEVELAND HEIGHTS

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to rest and recharge for your trip
於 2023 年 8 月住了 1 晚
Management 於 2023年9月18日回覆
Awww...we're happy you got to have a good rest here we hope you enjoyed your trip ...hope to see you on your next trip:)

10/10 有夠讚

David

於 2023 年 8 月住了 3 晚
Management 於 2023年9月18日回覆
Thanks for a perfect score:)

10/10 有夠讚

Lauren

喜歡:員工素質和客房舒適度
The service was good & the staff friendly. The room was comfortable.
於 2023 年 8 月住了 2 晚
Management 於 2023年9月18日回覆
Awesome!!!Thanks so much for choosing us we're happy you enjoyed your stay and we look forward to seeing you in the near future.

10/10 有夠讚

Michelle

於 2023 年 7 月住了 1 晚
Management 於 2023年9月18日回覆
Thanks:)

10/10 有夠讚

Julie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Management 於 2023年6月26日回覆
Thank you so much for your perfect review! We look forward to seeing you again in the future!

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質和住宿環境和硬體
The beds were very comfortable. The renovations are still in progress, but everything was very nice despite the on going work. Breakfast was great.
於 2023 年 6 月住了 1 晚
Management 於 2023年6月15日回覆
Great!!!We're happy you enjoyed every part of your stay especially our delicious breakfast thanks for a outstanding rating on our property hope to see you again soon :)

10/10 有夠讚

Joycelyn

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Loved the cleanliness of the hotel but a lot of commotion from other guests in parking lot and rooms next door. I didn’t receive much sleep, don’t know if I’d stay there again.
於 2023 年 6 月住了 2 晚
Management 於 2023年6月15日回覆
Thanks for still grading our property a 5/5 even though you had noisy neighbors we're happy that did affect your thoughts of our property we hope to see you again thanks again for solely grading us for us :)

10/10 有夠讚

Quang

喜歡:整潔度和住宿環境和硬體
Clean and good service
於 2023 年 5 月住了 1 晚
Management 於 2023年6月15日回覆
Thanks;)

10/10 有夠讚

charles

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Didn’t like it was under renovation
於 2023 年 5 月住了 2 晚
Management 於 2023年5月29日回覆
We informed all guest before booking on the web that we're under renovation that gives everyone the option to stay with us or not it will be over soon and we hope to make your next stay comfortable

10/10 有夠讚

DeLisa

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 4 晚
Management 於 2023年5月29日回覆
Thank u :)

10/10 有夠讚

Deysee

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Management 於 2023年5月29日回覆
Thanks:)

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 5 晚
Management 於 2023年5月18日回覆
Thanks for choosing our property we appreciate you taking the time to fill out our survey we hope to see you again in the near future

2/10 很糟糕

Muayad

不喜歡:整潔度、員工素質和住宿環境和硬體
My room smells bad the bed make my back hurt
於 2023 年 5 月住了 1 晚
Management 於 2023年5月18日回覆
We're under construction at the moment our walls are being sanded sprayed and painted which may cause a different smell do to different bed preferences some guest like soft and some firm we do apologize our beds didn't suit yours we hope if ever in the area again we can turn that not so good experience into a great one

10/10 有夠讚

Charles

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly professional staff, clean room, good towels, excellent breakfast (and breakfast attendant), easy parking.
於 2023 年 5 月住了 1 晚
Management 於 2023年5月18日回覆
Great!!!Thank you so much we delight ourselves in great customer service and cleanliness your survey shows we're moving in the right direction we look forward to seeing you again in the near future :)

10/10 有夠讚

Jackie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Management 於 2023年5月18日回覆
Thanks for the 10/10 come back and try again:)

8/10 不錯哦

Daniel

喜歡:整潔度和住宿環境和硬體
Really clean and nice hotel. Really nice and friendly people at front desk. Cleaning staff randomly walked in once which was odd.
於 2023 年 5 月住了 2 晚
Management 於 2023年5月18日回覆
Awesome!!!Thank you so much for your kind words about our property and staff we're happy you enjoyed everything about your stay.

8/10 不錯哦

Andrew

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚
Management 於 2023年5月18日回覆
Thanks for staying with us :)

10/10 有夠讚

Wayne

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful. Some noise came through from kids running in room above us.
於 2023 年 4 月住了 3 晚
Management 於 2023年4月20日回覆
Thanks so much for choosing our property we're happy were able to helpful to your needs we do apologize about the kids running over your head thanks for not holding that against us and still giving our property a 5/5:)

10/10 有夠讚

Cole

於 2023 年 3 月住了 2 晚
Management 於 2023年4月3日回覆
Thanks for the perfect score:)

10/10 有夠讚

Nkosi

於 2023 年 3 月住了 1 晚
Management 於 2023年4月6日回覆
Thanks:)

10/10 有夠讚

Deborah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Retirement vacation
The best ever. The staff was professional and always helpful with question and recommendation for places to eat.
於 2023 年 1 月住了 1 晚
Management 於 2023年4月3日回覆
Awww...thanks so much we really appreciate you kind words hope to see you again soon :)

10/10 有夠讚

Roslyn

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Would definitely stay again.
於 2023 年 2 月住了 1 晚
Management 於 2023年4月3日回覆
Thanks for staying with us:)

10/10 有夠讚

Selarstean

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place to relax and work
It was a very pleasant stay. The renovated room was nice and spacious. Breakfast was good. Leslie who worked the breakfast area was very hospitable.
於 2023 年 1 月住了 5 晚

10/10 有夠讚

Corey

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great front desk service!
於 2023 年 1 月住了 1 晚
Management 於 2023年5月18日回覆
Awesome!!!Thanks:)

10/10 有夠讚

Kimberly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay! Friendly staff and clean room.
於 2022 年 12 月住了 1 晚
Management 於 2023年1月19日回覆
Thank you so much for awesome review! We look forward to seeing you again in the future

10/10 有夠讚

Robert

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean facility
Family gathering for sons retirement.
於 2022 年 11 月住了 2 晚
Management 於 2023年12月24日回覆
Thanks for a perfect score:)

8/10 不錯哦

Celese

於 2022 年 9 月住了 1 晚
Management 於 2023年10月25日回覆
Thanks

8/10 不錯哦

Zachary

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient
Pretty nice hotel
於 2022 年 9 月住了 3 晚
Management 於 2022年9月24日回覆
Thank you for your review! We hope to see you again in the future!

6/10 一般般

Angelita

家庭旅遊
喜歡:員工素質
Rugs stink
於 2022 年 9 月住了 1 晚

10/10 有夠讚

wanda

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Management 於 2022年9月8日回覆
Thanks for 10 of 10 try us again :)

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Management 於 2022年9月8日回覆
Thanks:)