Signature Room, Multiple Beds | 1 bedroom, individually decorated, individually furnished, desk

Reviews of Canal Express Studios

3 out of 5
Canal Express Studios
4333 Canal Street, New Orleans, LA

Reviews

7.6

Good

Rating 10 - Excellent. 99 out of 252 reviews" "
Rating 8 - Good. 72 out of 252 reviews" "
Rating 6 - Okay. 32 out of 252 reviews" "
Rating 4 - Poor. 20 out of 252 reviews" "
Rating 2 - Terrible. 29 out of 252 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Located in a great neighborhood with plenty of restaurants within a short walk but away from the crowds. Clean, safe, and quiet
Stayed 3 nights in Mar 2024
Response from Lea on 2024/5/4
Hi, Stephanie! We're delighted to hear that you enjoyed our neighborhood and found it to be a peaceful retreat with convenient dining options nearby. Ensuring a clean, safe, and quiet environment for our guests is always our priority. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Milton

What a great location, only a few feet from the canal street tram so easy access to anywhere in the city.
Stayed 4 nights in Apr 2024
Response from Lea on 2024/4/18
Wow, thank you so much for your review, Milton! Being close to the Canal Street Tram must have made getting around New Orleans a breeze. We'd love the opportunity to welcome you back anytime :)

2/10 Terrible

Natalie Brooke

Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here if you are traveling alone. I am not picky when it comes to places I stay when I travel but this was an unacceptable situation. Had to switch hotels last minute bc it was unsafe
Stayed 5 nights in Apr 2024
Response from Lea on 2024/4/18
I'm sorry to hear about your experience, Natalie. Your safety and comfort are our top priorities, and it's concerning to hear that you felt unsafe during your stay. If there's anything specific you'd like to share about your experience or any suggestions you have for improvement, please feel free to let us know. We're always looking for ways to enhance the experience for our guests.

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was very pleasant, and comfortable.
Stayed 2 nights in Apr 2024
Response from Lea on 2024/4/18
We're glad to hear that you had a pleasant and comfortable stay! If you have any feedback or suggestions for how we can make future stays even better, please feel free to share. We look forward to welcoming you back in the future, Brittany!

2/10 Terrible

Rashaad Màlik

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We had no water the pillows case had mold on them and I had to wash them my room was in the basement. The people in the next room were fighting, screaming, and yelling and cussing . It was a MESS never again.
Stayed 4 nights in Feb 2024
Response from Lily, Hosteeva Team on 2024/3/4
We apologize for the water outage, Rashaad, which was an unforeseen circumstance beyond our control. Fortunately, the supplier company made efforts to resolve the issue promptly. We regret that you had to endure disturbances from neighboring guests. Your comfort and safety are our top priorities, and we're truly sorry for failing to meet your expectations on this occasion.

10/10 Excellent

Stephanie Alice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were there for Mardi Gras. It's the perfect location for Endymion, and a nice quiet escape for the rest of the celebration. We would definitely come back.
Stayed 4 nights in Feb 2024
Response from Lily, Hosteeva Team on 2024/2/29
Thank you for sharing your experience with us, Stephanie! We're delighted to hear that our location was perfect for your Mardi Gras celebrations. We're thrilled to know that you would consider coming back, and we would be delighted to welcome you again in the future!

10/10 Excellent

Norman

Good area and close it street car
Stayed 4 nights in Feb 2024
Response from Lily, Hosteeva Team on 2024/2/29
Thank you for your review, Norman! We're glad to hear that you found the area convenient and appreciated the proximity to the streetcar. We're glad you had a great time during your stay, and we look forward to hosting you again in the future!

10/10 Excellent

Erica

Liked: Cleanliness, property conditions & facilities
The place is beautiful and right on the trolley line. Walking distance to many great restaurants
Stayed 4 nights in Nov 2023
Response from Brian, Team Hosteeva on 2023/11/9
Hi Erica! Thank you for staying with us and giving us a perfect rating. We hope your next stay is just around the corner!

4/10 Poor

Dennis

Traveled with family
Liked: Cleanliness
The building has been renovated and is a beautiful place. Keypads to enter the building and our room made access easy. The remote control for the television was for a different tv and the space was smaller than the photos indicated. However, the worst part was a fight that broke out on the floor below us. It appeared to be a domestic dispute. It escalated rapidly and I called the only number that was given to us. It was the Hosteeva customer service number located in CA. We were in NOLA. She said she would call the property manager that was located in town and I requested that she call me back so I would know it was reported. We never heard back from her and no one reached out to us to follow up. Considering their rules for noise are clearly stated on signs in the house, we found it very unnerving that they clearly do not enforce their rules and there is no property manager nearby. There are at least 14 rooms in the building. The only two that were occupied appeared to be ours and the one below us where the dispute took place. It was extremely unsettling and we felt unsafe.
Stayed 2 nights in Oct 2023
Response from Lily, Team Hosteeva on 2023/10/31
I'm truly sorry to hear about the unsettling experience you had during your stay, Dennis. Safety and comfort are of utmost importance, and it's concerning to hear that the issue was not resolved as you'd expect. We take your feedback seriously and will work on ensuring that such situations are handled better in the future. We appreciate your valuable input and hope to have another chance to accommodate you and make your future stay more enjoyable.

4/10 Poor

Ronald

Management concern clearly efficient profit over ‘Service’ (non-existent).
Stayed 4 nights in Oct 2023
Response from Brian, Team Hosteeva on 2023/10/25
Hi Ronald. Thanks for sharing your review. We are sad to know you feel that way after your stay with us. As was discussed during the conversation you had with one of our representatives over the phone, we never had an intention to bother you. Moreover, as the payment didn't go through initially due to system issue, we decided to contact you instead of trying to charge again for privacy and security reasons. Hope this helps to address your concerns. Take care and safe travels!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was good and all, just wish there was more toilet paper, sheets, towels, instead of one of each.
Stayed 3 nights in Oct 2023
Response from Brian, Team Hosteeva on 2023/10/22
Hi Anthony! Thank you for staying with us and giving us a perfect rating. As a short-term rental, we provide mentioned items one time only as a courtesy upon arrival. However, we will definitely forward your comments to the property management to be considered for the future improvements. Looking forward to hosting you again in the future for another enjoyable experience!

4/10 Poor

Bill

Traveled with family
Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from Lea on 2023/10/17
Thank you for your rating, Bill. We're sorry to hear that your experience wasn't up to your expectations. If you have any specific feedback or concerns you'd like to share, please feel free to reach out to us. We're always looking to improve and make our guests' experiences better.

10/10 Excellent

Aaron

Stayed 3 nights in Oct 2023
Response from Brian, Team Hosteeva on 2023/10/25
Hi Aaron! Thank you for staying with us and giving us a perfect rating. Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.

8/10 Good

Robert

Liked: Cleanliness
Stayed 5 nights in Sep 2023
Response from Safe Travels, Carrie, Team Hosteeva on 2023/9/29
Thank you for staying with us, Robert. We're glad you had a positive stay with us. We'd love to have you again.

10/10 Excellent

Jose Gabriel, Lowell

Liked: Cleanliness, property conditions & facilities
Great Service and Clean Room.
Stayed 11 nights in Sep 2023
Response from Carrie, Team Hosteeva on 2023/9/27
Thank you for taking the time to leave your positive feedback, Jose. We're delighted to hear that you had a great experience with our service, and that your room was clean and comfortable. Your satisfaction is our priority, and we look forward to serving you again in the future.

2/10 Terrible

Alfred Butler,, Plantation

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was disgusting. It smelled awful like mold and it was filthy! The moment we walked in, we walked out and requested a refund. They did not refund the first night but did refund the rest of the trip. All that being said, I have to say that Expedia was excellent in helping us communicate with the host.
Stayed 4 nights in Aug 2023
Response from Safe Travels, Carrie on 2023/9/6
Hi Alfred! We are sorry to hear about your disappointing experience with that particular accommodation. It's unfortunate that it didn't meet your expectations. However, we have tried to make things right by compensating you. We have also addressed all the mentioned shortcomings of our place, in case you decide to book with us again.

10/10 Excellent

Victor

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved New Orleans. The hotel attended to my needs just as I expected. Thank you!
Stayed 4 nights in Aug 2023
Response from Lea on 2023/8/21
Thank you for your kind words, Victor! We're thrilled you had a great time in New Orleans and that our hotel met your expectations. Your satisfaction is our priority. Looking forward to welcoming you back!

10/10 Excellent

Iwona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a beautiful and quiet neighbourhood. Our room was large, beautiful and nicely decorated. It even had a fireplace! It felt more like home rather than a hotel. We loved it!
Response from Brian, Team Hosteeva on 2023/8/10
We loved hosting you, Iwona! It's awesome to read how great your stay was at our place. Thank you for being such an amazing guest. We'll be happy to accommodate you at any of our properties in and around the US anytime again.

10/10 Excellent

Frankie

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Lea on 2023/8/4
Wow! Sounds like you’ve had a wonderful time with us, Frankie. Happy to know we’ve been able to meet your expectations. You're welcome back anytime! It'd mean to world to us if you'd take a couple of minutes off your time to share your satisfaction in a public review. Thanks again and safe travels!

6/10 Okay

Amelia

Stayed 6 nights in Jul 2023
Response from Lea on 2023/8/21
Thank you for taking the time to share your feedback, Amelia! We appreciate your input and will use it to enhance our services. We hope to have the opportunity to improve your experience in the future.

8/10 Good

DEMETRA A

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and neat it gives you a cozy vibe. I like the hardwood floors and the high ceilings the location was great for the events that we were going to attend. Transportation on the trolley or Uber Lyft we're available. The internet service didn't work the whole time I was there we couldn't get a connection the router needs to be checked throughout the building.
Stayed 3 nights in Jun 2023
Response from Lily, Team Hosteeva on 2023/7/3
Thank you for your review, DEMETRA A! We're glad to hear that you found our property clean, neat, and cozy. We appreciate your positive comments about the hardwood floors and high ceilings. It's great to know that the location was convenient for the events you were attending, and that transportation options like the trolley, Uber, and Lyft were easily available. We apologize for the inconvenience you experienced with the internet service. We will address the issue with the router throughout the building to ensure a reliable connection for future guests. Thank you for bringing it to our attention. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2023
Response from Carrie, Team Hosteeva on 2023/7/24
Thank you for staying with us and giving us a perfect rating, Veronica! Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Carrie, Team Hosteeva on 2023/5/23
Hi Samantha, Thank you for choosing Hosteeva for your stay. We are glad the stay went well. Come back again!

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming old house in good area on streetcar line. No parking. Rooms are NOT studios.
Stayed 7 nights in Apr 2023
Response from Lily, Team Hosteeva on 2023/5/8
Hi Charles, thank you for staying with us and sharing your feedback. No parking is advertised for this property and it is a studio room.

4/10 Poor

ERIKA CINTIA

Stayed 3 nights in May 2023
Response from Lily, Team Hosteeva on 2023/6/9
Hi Erika, sorry to hear you were not happy with your stay.

4/10 Poor

Wendi

Liked: Cleanliness
Disliked: Property conditions & facilities
There were raccoons living in the attic above the bed. They were extremely noisy at night and unnerving, they kept waking us up. I called to report this and asked that they check it out but they never did. Also we went almost 24 hours with no hot water. The area seems OK but the first day we were there one of the other guests had their car stolen from right off the street and another’s was broken into.
Response from Lea on 2024/5/4
Wendi, we're truly sorry to hear about your experience during your stay in March of last year. Your comfort and safety are our top priorities, so on the bright side, the issues you mentioned have all been taken under control and addressed since then. Would love to welcome you back in the future to make it up to you with a much-improved experience!

8/10 Good

peter, Newcastle

Stayed 11 nights in Mar 2023
Response from Lily, Team Hosteeva on 2023/4/14
Hi Peter, we were happy to host you and hope to have you again.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Great Place to Stay
Big room. Refrigerator, microwave. Very quiet. Close to trolley stops. Highly recommend.
Exterior of the property. Well maintained.
Stayed 4 nights in Mar 2023
Response from Daniella, Team Hosteeva on 2023/3/18
Hi John! Thanks so much for your positive feedback and good vibes and for sharing the information with our future guests. We'd love to host you again soon!

8/10 Good

Eric

Stayed 5 nights in Mar 2023
Response from Lily, Team Hosteeva on 2023/4/14
Thank you for the stay, Eric! Welcome back anytime!

6/10 Okay

Katalin

Traveled with partner
Liked: Cleanliness
Noise from upstairs if your room downstairs. Good location on the trolley line
Stayed 2 nights in Mar 2023
Response from Jack on 2023/3/11
Hi Katalin! We were happy to have you stay with us and thank you for taking the time to share your experience. We never heard from you to notify us about the mentioned issue, or else we would have addressed it on the spot. We hope to see you back soon!

2/10 Terrible

Joseph

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean there was spider webs on the wall and a roach in the bathroom the brick steps are broken and dog poop surrounded the outside gates i thought this was a hotel but its just a house converted to a hotel its. Not worth the money i pay for it
Stayed 3 nights in Feb 2023
Response from Lily, Team Hosteeva on 2023/2/20
Hi Joseph. We're sorry you feel that way after your stay at our place. While we appreciate you bringing this to our attention, we also wish you had contacted us during your stay to notify us about your unsatisfactory experience so we would be able to handle the situation properly. Hope your stay in New Orleans was otherwise enjoyable and hope to see you back someday for a much happier experience.

8/10 Good

Rory

Traveled with partner
Liked: Cleanliness, amenities
Lovely house. The outdoor porch area was very nice and the room itself was lovely. Only real complaints were that the A/C unit in our room was very loud and the shower never really got hot.
Stayed 3 nights in Jan 2023
Response from Angelica on 2023/1/27
Thank you for your positive comments, Rory. We’re so glad to hear that you enjoyed your stay with us! Thank you for bringing the issue to our attention. I've already forwarded it to our maintenance team to take care of it.Hope your next stay is just around the corner. Call us if there is anything we can help you with. Looking forward to hosting you again!

4/10 Poor

Todd

Disliked: Cleanliness
Make sure hot water is fixed - get remodeled unit
The location and the house itself were great. The room we got was not renovated like all the pictures online were. We had very little hot water which was the main problem with the unit. We were there for 3 nights and the hot water was never repaired and we were told they were having problems with hiring people..not our problem. We just wanted a hot shower. We had to fight to get a refund which we got $150 after having to remind them several times that they agreed to refund us.
Stayed 3 nights in Dec 2022
Response from Angelica on 2023/1/27
Hi Todd! We're sorry you feel this way after your stay with us. Our commitment is to provide a comfortable and stress-free experience to our guests even if there might be some minor issues. Our maintenance team reacted to your report immediately and we're sad to hear your comments on that matter. Unfortunately, the issue you mentioned was beyond our control, as it occurred in the whole building and as we don't manage it entirely, we were unable to address that. Nonetheless, we notified the HOA, and actions were taken to fix it. We understand your dissatisfaction and hope this helps to address your concerns. Best regards.

10/10 Excellent

eric

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay in NOLA. Far enough away from the French Quarter to be nice and quiet but close enough to get there with a nice ride on the trolly that runs right in front of the property.
Response from Angelica, Team Hosteeva on 2023/1/8
Hi Eric! It is always a pleasure having you. Thank you for staying with us and giving us a perfect rating. Our place aims to provide a truly unique experience and we're so glad to hear it was reflected in your stay. We hope your next stay is just around the corner. Warm Regards, Angelica

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and very professional services. My refrigerators did freeze my food and water no matter where I put it.
Response from Angelica, Team Hosteeva on 2023/1/8
Dear Timothy, thank you for your review and for choosing our unit. We’re happy that you enjoyed your stay, despite the mentioned inconvenience for which we apologize. Rest assured that I've forwarded your comment to our maintenance supervisor and the fridge will be checked soon. Looking forward to having you again a any of our places across the States and beyond.

6/10 Okay

david

Business traveler
Stayed 2 nights in Jan 2023
Response from Angelica, Team Hosteeva on 2023/1/8
Hi David, thanks for staying with us! We’re happy to know you liked the unit and enjoyed your stay. Looking forward to hosting you again at any of our properties!

6/10 Okay

Luke

Stayed 2 nights in Dec 2022
Response from Carrie, Team Hosteeva on 2022/12/20
Dear Luke, sorry we failed to meet your expectations fully and your stay was satisfactory. Your feedback is very important to us as our guest's satisfaction is our priority and we are constantly improving our service.

8/10 Good

Lisa Eddyvean

Traveled with family
Good location. The tram is right there. The building is older. Our room had a few soft spots in the floor that felt like you were going to step through it. The floors were not very clean. Beds were comfortable. I'd stay here again.
Response from Lily, Team Hosteeva on 2022/12/19
Dear Lisa, thank you for choosing Hosteeva and sharing your review of our place. We're happy to hear you liked the location and the comfortable beds. Thank you for bringing the issues up to our attention. We'll be happy to accommodate you at any of our properties anytime again.

8/10 Good

Lowell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Television was confusing and difficult to use. There should be instructions. We were unable to access local channels for weather and news. Some of us do not have subscriptions to multiple streaming services.
Stayed 4 nights in Dec 2022
Response from Lily, Team Hosteeva on 2022/12/13
Hi Lowell, thank you for your feedback and suggestion. I wish you had contacted us during your stay as we provide our guests with 24/7 live support for immediate assistance with any issues. I hope you had an overall good stay at our place and enjoyed New Orleans. We'll be happy to accommodate you at any of our properties anytime again. Lily, Team Hosteeva

10/10 Excellent

Virgil

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like neighborhood of Canal Express Studios. Easy access to transportation and other services (restaurants, pharmacies, banks, etc.).
Stayed 4 nights in Oct 2022
Response from Vivien, Team Hosteeva on 2022/10/9
We loved hosting you, Virgil! Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a beautiful place to stay, quiet and with the added security of an extra locked door.
Stayed 3 nights in Sep 2022
Response from Vivien, Team Hosteeva on 2022/9/10
Thank you so much for your positive comments, dear Shannon. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Looking forward to hosting you again!

6/10 Okay

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Good location but I caught covid 19 while staying there
Stayed 3 nights in Aug 2022
Response from Vivien on 2022/9/2
Dear Rebecca, thank you very much for staying with us. We're truly sorry to hear you caught COVID-19 during your stay! We wish you a speedy recovery. You may rest assured that before each guest our housekeeping team always takes updated COVID-19 measures to ensure the units are absolutely clean and sanitized. We hope you still enjoyed your time in New Orleans and will return soon for a smoother and more pleasant experience.

2/10 Terrible

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Extremely specious fraudulent billing. Double charged me. Deceptively expensive. Uncooperative customer service
Stayed 2 nights in Aug 2022

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, room comfort
Homie and nice.Stairs are rough & not good parking
Stayed 2 nights in Jul 2022
Response from Vivien, Team Hosteeva on 2022/7/21
Hi Rebecca! That's fantastic to hear you enjoyed your stay with us! Thank you for appreciating the property and our service. Come back soon to any of our places in and around the States!

10/10 Excellent

Sharron

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Ray

Stayed 3 nights in Jun 2022
Response from Vivien, Team Hosteeva on 2022/7/21
Hi Ray, thanks for staying with us! We’re happy to know you liked the unit and enjoyed your stay. Looking forward to hosting you again soon at any of our numerous properties across the country!

10/10 Excellent

Sharron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jun 2022

10/10 Excellent

Conrad

Liked: Cleanliness, amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

Latasha

Great house
This place was conveniently located not to far from everything. This was a beautiful house with multiple rooms in it. Its huge and in a nice neighborhood. I enjoyed my stay!
Stayed 4 nights in Jun 2022
Response from Vivien, Team Hosteeva on 2022/7/21
Thank you for your positive comments, dear Latasha. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Looking forward to hosting you again soon!

6/10 Okay

Stephanie

Stayed 3 nights in May 2022