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Reviews of Best Western Plus Chalmette Hotel

2.5 out of 5
Best Western Plus Chalmette Hotel
3400 Paris Road, Chalmette, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 390 out of 763 reviews" "
Rating 8 - Good. 240 out of 763 reviews" "
Rating 6 - Okay. 81 out of 763 reviews" "
Rating 4 - Poor. 20 out of 763 reviews" "
Rating 2 - Terrible. 32 out of 763 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stacy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside doesn’t look bad.
Stayed 1 night in Apr 2024
Response from Best Western Plus Chalmette on 2024/5/2
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Stacy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Was very unsatisfactory. Rented 3 rooms for 2 nights. Bedding was stained. One out of the three front desk staff we encountered was super nice the other two were very rude. After the first night they came in to “clean” our room I guess you can call it that. All they did was take the dirty towels and not replenish them so for 4 people we had 1 towel left. After originally only having 3 to start off with. Did not even bother fixing the beds. Only reason we knew they entered was the lack of towels. When asked if we could get more we were told oh no there in the washer and dryer at the moment they’ll be ready in an hour which was after check out. Then as we are told they didn’t have any we watched the cleaning staff fill the cart with clean ones. It’s not as we asked for a lot we had just asked for 1-2. Pool states it open online, but it is not. Was one of the reasons we booked there so the kids could swim for them to be disappointed.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 2024/5/2
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Chalmette on 2024/5/2
Thanks for the rating!

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel to stay at while visiting New Orleans because it was safe and nice and we ubered to and from the French Quarter without any issues
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 2024/4/29
Thanks for your kind words and the rating! We appreciate it!

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 2024/4/29
Thanks for the rating!

10/10 Excellent

David

Traveled with family
The guy doing the breakfast was extremely good and very nice. AJ at night was very helpful.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Chalmette on 2024/4/15
Thanks for the rating, and you kind words. We appreciate it!

6/10 Okay

Norris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was good.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Chalmette on 2024/3/25
Thanks for the rating and your kind words about our breakfast. We appreciate it!

6/10 Okay

Bao

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Chalmette on 2024/3/25
Thanks for the rating!

10/10 Excellent

Benjamin

Stayed 2 nights in Mar 2024
Response from Best Western Plus Chalmette on 2024/4/3
Thanks for the rating! We appreciate it!

10/10 Excellent

Deondre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/26
Thanks for the rating! We appreciate it!

10/10 Excellent

Siuk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/16
Thanks for the rating!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/15
Thanks for the rating!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again!
Gentleman at front desk working afternoons was amazing. Only an easy 10 minute drive to the French Quarter. Easy access to shopping, restaurants and fast food. Super nice and very clean and modern guest laundry.
Stayed 3 nights in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/15
Thanks for the rating and review! We appreciate it!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/12
Thanks so much for the rating! We appreciate it!

2/10 Terrible

William

Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 2024/3/21
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from the hospitality to the cleanliness
Stayed 1 night in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/12
Thanks for the rating. We are glad you had a good experience with us!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Best Western Plus Chalmette on 2024/2/10
Thanks for the rating!

10/10 Excellent

eileen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
post hurricane Katrina several years ago we moved to another city but had to return home for a funeral. Our stay here certainly lightened our load. All of your staff was very friendly and accommodating especially a gentleman by the name of Mr. Gary. We will be returning very soon! Thank You once again!
Stayed 1 night in Jan 2024
Response from Best Western Plus Chalmette on 2024/2/10
Thanks so much for your kind words. Please come back and see us next time you're in town.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Plus Rocks!
Stayed 1 night in Jan 2024
Response from Best Western Plus Chalmette on 2024/1/29
Thanks so much for the rating! We appreciate it!

10/10 Excellent

Madlyn, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, from the front desk to the cleaning crew. I would definitely choose Best Western Plus again.
Stayed 2 nights in Jan 2024
Response from Best Western Plus Chalmette on 2024/1/29
Thanks for the rating! We appreciate it!

2/10 Terrible

Erin

Stayed 1 night in Jan 2024
Response from Best Western Plus Chalmette on 2024/1/17
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We hope to offer a better experience for you in the future.

10/10 Excellent

Antonela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Chalmette on 2024/1/10
Thanks for the rating! We appreciate it!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location. Very friendly staff
Stayed 2 nights in Dec 2023
Response from Best Western Plus Chalmette on 2024/1/8
Thanks for the rating!

10/10 Excellent

Garry, Caseyvile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from Best Western Plus Chalmette on 2024/1/8
Thanks for the rating! We appreciate it

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent for the price.
Overall this hotel is good for what you pay. It is clean and comfortable but nothing over the top. Complimentary breakfast was decent. The only issues I had was the hairdryer was broken and they couldn't get me a replacement so I had to go to an event with wet hair. Staff were friendly.
Stayed 3 nights in Dec 2023
Response from Best Western Plus Chalmette on 2024/1/3
Thanks for the rating! We appreciate it!

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good value and reasonable quality.
Stayed 2 nights in Dec 2023
Response from Best Western Plus Chalmette on 2024/2/10
Thanks for the rating!

6/10 Okay

Bao

Business traveler
Liked: Amenities
Disliked: Staff & service
Staffs were not very friendly. They appear passive and reluctant to help customers. Room sound Insulation (noise proof) is poor. I was disturbed by the upper floor. Rooms avalability was so limited.
Stayed 3 nights in Dec 2023
Response from Best Western Plus Chalmette on 2024/1/3
Thanks for the rating, We appreciate your feedback and will use it to make us better!

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Best Western Team on 2023/12/20
Thank you so much for choosing to stay at the Best Western! We're absolutely thrilled to hear that you had a great time during your stay with us.

8/10 Good

daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A.J. The who works at the desk. Goes out of his way to be helpful and friendly.
Stayed 1 night in Nov 2023
Response from Best Western Plus Chalmette on 2023/12/4
Thanks for the rating! We'll let AJ know about your kind words!

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Best Western Plus Chalmette on 2023/11/20
Thanks for the rating! We appreciate it!

8/10 Good

daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to New Orleans with out the New Orleans price.
Stayed 2 nights in Oct 2023
Response from Best Western Plus Chalmette on 2023/11/7
Thanks for the rating! We appreciate it!

10/10 Excellent

Dulin

Stayed 1 night in Nov 2023
Response from Best Western Plus Chalmette on 2023/12/4
Thanks for the rating! We appreciate it!

6/10 Okay

Parmita

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Overall the stay was okay because i didnt spend much time in the room. But a few things i would say are that the room had carpetting that was filthy - i walked without socks for a coulple hours and my feet were black! There were stains on the curtains and duvet as well. Even though their breakfast timings for the weekends were till 10 - they ran out of a lot of things by 9 and don't replenish. The staff was very friendly though.
Stayed 3 nights in Oct 2023
Response from Best Western Plus Chalmette on 2023/10/31
Thanks for the rating and your comments. We are always looking for ways to improve. We appreciate it!

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Best western Plus Chalmette on 2023/10/31
Thanks for the rating!

8/10 Good

James

Stayed 3 nights in Oct 2023
Response from Best Western Plus Chalmette on 2023/10/31
Thanks for the rating! We appreciate it!

6/10 Okay

Angelica

Traveled with family
Disliked: Amenities
Breakfast was not good
Stayed 1 night in Oct 2023
Response from Best Western Plus Chalmette on 2023/10/30
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Monicia, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Plus Chalmette on 2023/10/23
Thanks for the rating!

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the value and location
Stayed 1 night in Oct 2023
Response from Joe on 2023/10/20
Thank you for your feedback and completing the survey, we are delighted you enjoyed your stay with us.

10/10 Excellent

Kendra

Stayed 1 night in Sep 2023
Response from Best Western Plus Chalmette on 2023/9/29
Thanks for the rating! We appreciate it!

10/10 Excellent

Teshan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very welcoming
Everything and everyone was amazing and beyond helpful
Stayed 2 nights in Sep 2023
Response from Best Western Plus Chalmette on 2023/9/18
Thank you for the rating and your kind words! We appreciate it!

8/10 Good

Collin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Plus Chalmette on 2023/9/4
Thanks for the rating! We appreciate it!

10/10 Excellent

Sean

Stayed 1 night in Aug 2023
Response from Best Western Plus Chalmette on 2023/9/13
Thanks for the rating! We appreciate it!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Best Western Plus Chalmette on 2023/8/16
Thanks for the rating! We appreciate it!

6/10 Okay

LaTasha

Traveled with family
Disliked: Cleanliness, staff & service
When I arrived at the hotel I was early. The lady behind the desk was on her phone and seemed bothered by me interrupting her for an early check. We left and when we returned closer to check in time she was still sitting away from the desk area and of course on her phone. A gentleman came to the desk to help me and the lady walked out the door still on her cellphone. While we were waiting we noticed a man had returned several time’s parking in front of the hotel under the covered entrance drinking beer and smoking cigarettes. The curtains in the room were burned and needed to be replaced. The price for this hotel should be lowered.
Response from Best Western Plus Chalmette on 2023/8/15
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only real complaint I have about this property is the height of the toilet. It was far too low for senior citizens.
Stayed 2 nights in Aug 2023
Response from Best western plus chalmette on 2023/8/15
Thanks for the rating! We appreciate it! Thank you for bringing the issue to our attention.

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Best Western Plus Chalmette on 2023/8/7
Thanks for the rating!

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice to the children.
Stayed 1 night in Jul 2023
Response from Best Western Plus Chalmette on 2023/8/7
Thanks for the rating! We're glad the kids had a good time!

2/10 Terrible

Cody

Traveled with family and small children, Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed with a large group of people. Multiple a/c units were not working in room's. Refrigerators were not working. No towles in any of our rooms. Ran out of Multiple breakfast items that kids would eat. Door to get in from the pool wouldnt open from outside
Stayed 4 nights in Jul 2023
Response from Nicole on 2023/8/3
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
It was fine. I would stay again. I stayed 2 nights. Where is my $50.00 gift card?
Stayed 2 nights in Jul 2023
Response from Best Western Plus Chalmette on 2023/8/7
Thanks for the rating! Your gift card should be sent to the email you have on file with us.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just nice
Stayed 2 nights in Jul 2023
Response from Best Western Plus Chalmette on 2023/8/7
Thanks for the rating and kind words!