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Reviews of Microtel Inn & Suites By Wyndham New Martinsville

2.5 out of 5
Microtel Inn & Suites By Wyndham New Martinsville
410 N State Route 2, New Martinsville, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 103 reviews" "
Rating 8 - Good. 27 out of 103 reviews" "
Rating 6 - Okay. 7 out of 103 reviews" "
Rating 4 - Poor. 2 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room.
Stayed 1 night in Dec 2023
Response from Microtel on 2024/1/2
Thank you for taking the time to express your stay with us here at Microtel Inn & Suites by Wyndham, New Martinsville, WV. We appreciate the feedback and look forward to sharing it with the staff. We hope if you are ever back in the area you will be joining us again for your stay. Thank you again!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near where I have appointments. Always friendly staff. Clean
Stayed 1 night in Dec 2023
Response from Microtel on 2024/1/2
Thank you for taking the time to express your stay with us here at Microtel Inn & Suites by Wyndham, New Martinsville, WV. We appreciate the feedback and look forward to sharing it with the staff. We hope if you are ever back in the area you will be joining us again for your stay. Thank you again!

10/10 Excellent

Frank

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Great facilities. They even had Thanksgiving Dinner Thursday evening !!!!
Stayed 1 night in Nov 2023
Response from Microtel on 2023/12/4
Thanks for your comments for Microtel Inn & Suites New Martinsville. I’m pleased you had a good experience with us. We take serving our guests very seriously and are very pleased that we met your needs so well. We strive to offer great value, and I’m pleased we are succeeding. We take real pride in serving guests well, and I hope that shows in everything we do. We look forward to having you back with us again very soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice stay but I recommend to improve the gym especially for the type of clients you have ,bigger area to work out is necessary thanks
Stayed 1 night in Nov 2023

8/10 Good

Sidney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows could be better, everything else eas exceptional
Stayed 1 night in Oct 2023
Response from Microtel on 2023/11/14
Thank you for taking the time to tell us about your stay. Your feedback is very important to us. We are sorry to hear you did not have a fantastic stay with us. We would love the opportunity to have you again and better serve you.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a Try!
Met my needs for a two-night business trip.
Stayed 2 nights in Aug 2023

6/10 Okay

Audrey

Liked: Staff & service
Most of the staff was nice.. The property and my room was not as described or pictured.. My balcony, if you could call it that was more narrow than my closet, your elbows touched concrete walls when you sat down at a table that was as short as your chair.. I was supposed to have a sitting area in my room but there wasn’t one..
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Microtel on 2023/8/7
Thanks for the positive feedback for Microtel Inn & Suites New Martinsville. We are really delighted with your positive review of our services and facilities. We sincerely thank you for taking the time to appreciate us. Your positive review will help us stay motivated. We hope you will recommend Microtel Inn & Suites New Martinsville to your friends and family should they need a place to stay. Thank you again for sharing your experience, we look forward to serving you in the future!

10/10 Excellent

Jon

Stayed 3 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Jessica

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room we were given smelled so bad that we could not stay in it. There were no other rooms available and so we did not stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Hotel was very clean. Room and bed was very nice.
Stayed 1 night in Jun 2023

6/10 Okay

Lucas

Stayed 1 night in Mar 2023

10/10 Excellent

Sonny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023
Response from Tammy Weakley, Front Desk Supervisor on 2023/2/28
We want to thank you for taking the time to give us such a great review of your stay here at Microtel Inn & Suites in New Martinsville. Your positive feedback keeps us motivated to continue striving to provide excellent service for our guests. We look forward to your future stay the next time you are in the area.

10/10 Excellent

Mike

Stayed 1 night in Jan 2023

10/10 Excellent

Heather

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rod were clean and updated.
Response from Front Desk Supervisor on 2022/12/16
Thank you for taking the time to leave a 5 star rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We appreciate hearing your stay with us was great. If you are ever back in the area we would love to have you stay with us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WV Folk Are Grand
This property is in a small town and the staff treat everyone like a neighbor, must be a West Virginia thing. Every place in we have stayed in WV is like this, they're just nice folks. The hotel staff could not have made us feel anymore welcome than they did. The hotel was close to capacity yet the rooms and property are very clean.
Stayed 1 night in Nov 2022
Response from Front Desk Supervisor on 2022/12/16
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham New Martinsville. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our staff to be friendly and helpful during your stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front Desk Supervisor on 2022/12/16
Thank you for taking the time to express your stay with us here at Microtel Inn & Suites by Wyndham, New Martinsville, WV. We appreciate the feedback and look forward to sharing with the staff. We hope if you are ever back in the area you will be joining us again for your stay. Thank you again!

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Len on 2022/11/14
Hi Dennis, Thank you so much for taking the time to leave such a wonderful review.We really appreciate it! We’ll make sure we convey the message to our staff! They will be delighted to hear your feedback. We look forward to you staying again! Have a great day! And thanks again for the review.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Len on 2022/11/14
Hi Kevin, Thank you so much for taking the time to leave such a wonderful review.We really appreciate it! We’ll make sure we convey the message to our staff! They will be delighted to hear your feedback. We look forward to you staying again! Have a great day! And thanks again for the review.

8/10 Good

Heather

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Breakfast was ok.
Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean and the staff was friendly. We also enjoyed breakfast.
Stayed 1 night in Aug 2022
Response from Front Desk Supervisor on 2022/9/3
Thank you for taking the time to leave a 5 star rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We appreciate hearing your stay with us was great and that breakfast was enjoyable. If you are ever back in the area we would love to have you stay with us again.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
GOOD
Stayed 2 nights in Jul 2022

10/10 Excellent

Jenean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bedroom and nice area
Stayed 1 night in Jul 2022
Response from Front Desk Supervisor on 2022/9/3
Thank you for the positive survey scores from your recent stay at Microtel Inn & Suites, New Martinsville, WV. We strive to ensure all guests have a wonderful and enjoyable stay. If you are ever back in the area, we would be happy to have you again. Thank you!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Racheal on 2022/4/19
Dear Lisa, Thanks for your comments for Microtel Inn & Suites New Martinsville. I’m pleased you had a good experience with us. We take serving our guests very seriously and are very pleased that we met your needs so well. We strive to offer great value, and I’m pleased we are succeeding. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

diana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Won't be back
The stay was not enjoyable, there was a dog barking the whole time in a room across the hall. The bathroom needed cleaned better. The shower was dirty and there was something (maybe feces) on the side of the sink where the toilet paper roll is. And there was pee on the back of the toilet.
Stayed 1 night in Apr 2022
Response from Racheal on 2022/4/19
Diana, Your feedback is very important to us, and I am saddened to hear that your room was not up to our normal cleaning standards. Please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. It is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Charles

Stayed 1 night in Mar 2022
Response from Racheal on 2022/4/3
Dear Charles, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham New Martinsville. We are delighted to hear you had a great stay. Your scoring is very important and will be shared with staff. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Brandy

Stayed 2 nights in Mar 2022
Response from Racheal on 2022/4/3
Dear Brandy, Thank you for taking the time to leave a rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We appreciate hearing your stay with us was great. If you are ever back in the area we would love to have you stay with us again.

8/10 Good

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Racheal on 2022/2/11
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham New Martinsville. We are delighted to hear you had a great stay. Your scoring is very important and will be shared with staff. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Teresa

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, close to where I needed to be. Safe
Stayed 1 night in Jan 2022
Response from Racheal on 2022/1/21
Thank you, Teresa, for taking the time to leave a 5 star rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We appreciate hearing your stay with us was great and exactly what you needed! If you are ever back in the area we would love to have you stay with us again.

8/10 Good

JODY, west farmington

Stayed 2 nights in Nov 2021

2/10 Terrible

Robert

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Staff & service
Loved everything, property was exceptionally clean, staff very friendly and cooperative.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased a room with 2 queen beds and when I arrived they gave me a room with 1 king bed and did not have a room with 2 queen beds
Stayed 1 night in Jul 2021

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good price.
We were in New Martinsville for the Back Home Music Festival. This location was great for the festival. The hotel and stay was wonderful had no issues until 24hours after check out when the hotel charged me a $250 fine for smoking in a room that we did not smoke in. Yes 2 of the 3 guests in this room were smokers, who went outside to smoke regularly while at the hotel. They emptied their portable ash tray in the trash and never smoked in the room. Hotel House Keeping Claimed the room had to be deep cleaned cause it smelt of smoking. The house keepers went in the room as we walked out rite after disposing of the ash trays on the way out. I was able to get the $250 back but warn any one else do not dispose of your cigarette butts in the hotel trash cans, they prefer them littered on the grounds instead of guests doing the rite thing I guess.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff. Ms. Maxine, front desk, is the sweetest most helpful lady. I love Ms. Maxine and would stay again because she is so nice.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. Very nice hotel chain. My only complaint was the towels were very scratchy. Too much bleach, I'd say. At least invest in some slightly thicker towels!
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful guest service, clean and accommodating. This is our go to when we are away from home.
Stayed 1 night in Mar 2021
Response from Jamie Booth, General Manager on 2021/3/30
Thank you for taking the time to let us know how we are doing here at Microtel Inn & Suites in New Martinsville, WV. We truly value the feedback we get from our guests. We will be looking forward to your next trip here with us.

10/10 Excellent

Joe, Abingdon, Va

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. We stay at this hotel when we visit my wife’s family. Always a great stay
Stayed 3 nights in Nov 2020
Response from Racheal on 2020/12/1
Thank you, Joe, for taking the time to leave a 5 star rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We love hearing your stay with us was great and you choose us for your travel needs. When you are back in the area we would be delighted to have you stay with us again!

10/10 Excellent

Jennifer, Infiana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean hotel. The staff was very pleasant. The room was clean and smelled good. The beds were comfortable. Breakfast was tasty! Bed stay in a hotel I have had in ages. Nicley done!
Stayed 1 night in Oct 2020
Response from Jamie Booth, General Manager on 2020/11/5
Thank you Jennifer for the Wonderful reviewfor our Microtel Inn & Suites by Wyndham in New Martinsville, WV! Your feedback means a lot to us. This lets the staff know their hard work does not go unnoticed. We hope if you are ever back in the area you will join us again for another great stay. Thank you

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020
Response from Racheal on 2020/10/27
Thank you for taking the time to leave a rating for us here at Microtel Inn & Suites by Wyndham in New Martinsville, WV. We appreciate hearing your stay with us was great. If you are ever back in the area we would love to have you stay with us again.

10/10 Excellent

Mimi, Charlotte, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new! So clean & fresh. Front desk made check in& out simple & fast. I stayed 2 nights & would book again.
Stayed 1 night in Oct 2020
Response from Racheal on 2020/10/27
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham New Martinsville. We are delighted to hear you had a great stay. Your scoring is very important and will be shared with staff. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

CCooper, Wheeling, WV

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet. I would definitely stay there again.
Stayed 1 night in Oct 2020
Response from Racheal on 2020/10/27
Thank you for taking the time to tell us about your recent stay at the Microtel Inn & Suites by Wyndham in New Martinsville, WV. We are delighted to hear you had a great stay. We appreciate your positive feedback regarding the service you received and your stay. Thank you and hope to see you again soon.

6/10 Okay

Brenda

Liked: Property conditions & facilities, room comfort
location was it the best in middle of nowhere
Stayed 1 night in Sep 2020
Response from Racheal on 2020/10/27
Thank you for taking the time to tell us about your recent stay at the Microtel Inn & Suites by Wyndham in New Martinsville, WV. If you are ever back in the area we would love to have you stay with us again. Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern
Very clean hotel. Price a bit high but because very few hotel in the area.
Stayed 1 night in Sep 2020
Response from Racheal on 2020/10/27
Thank you for taking the time to tell us about your recent stay at the Microtel Inn & Suites by Wyndham in New Martinsville, WV. We are happy to hear you enjoyed your stay with us. If you are ever back in the area we would love to have you stay with us again. Thank you