La Quinta Inn & Suites by Wyndham New Haven

Our sixth floor room had peeling paint and a multi year coat of dust in the bathroom, a shower head that was about chin height, and worst of all horrible street noise from the highway. Beds were OK as were the linens. People were fine but the breakfast was not. overall not a place I would ever recommend Not return to, even if offered a free stay.

Location was awesome, convenient parking and spacious room, however, the room was not cleaned properly and all the pillows had smell of hair oil from previous use. The room was also not vacuumed properly and found pieces of candies from previous stay.

They apparently overbook regularly. They blame Expedia. Expedia blames them. We called confirm knowing it would be a long day and were told that the room would be held until 1 am. When we arrived, all of the non Expedia guests were checking in no problem. According to the front desk staff this happens all the time. Then it took far too much time on hold and in general for Expedia to find us a hotel that was further away from the next days event for which i had booked the hotel room. We didn’t get to the new destination and to sleep until well after midnight and had plans that required an early morning departure. Expedia was very generous in rewarding us financially for the inconvenience...however time is money and the next days plans and long commute home were less pleasurable than they might have been after only 5 or 6 hours of sleep. The process of finding a new room was unnecessarily long. The Expedia customer service representative, for example, would ask if we would drive up to a half hour/hour round trip from our event. Also he would ask if a location was OK; put us on hold....and then tell us that the location was fully booked. It was a stressful and unpleasant process especially at the end of a long day. Alls well that ends well though. But if it ever happened again I would suspend use of the Application.