Easy for us to get around in New Castle. Ladies at the front desk are efficient.
真實旅客
4/10
The property is in a good location but the room was terrible especially the bathroom toilet was not cleaned properly and the bath was moldy and the slide door was hard to open due to being very old.
However the front desk staff was nice , friendly and knowledgeable
Tracyann
於 2025 年 7 月住了 1 晚
10/10
We were very impressed that the property is currently undergoing renovation. The third floor we stayed on was completely remodeled. A minor criticism concerned the shower pressure. Although the shower head appeared to be brand new, it did not deliver a stronger water pressure. Also, the toilet tissue seemed to fall apart when wet. Other than that, no suggestions for improvement.
Karen
於 2025 年 7 月住了 4 晚
10/10
Floor we stayed on was recently renovated, room was very nice and spacious and very clean. Would definitely stay again.
Tyler
於 2025 年 6 月住了 2 晚
8/10
The hotel was clean and updated. The staff was all very nice and attentive. The location was not the best but there isn't a lot in New Castle.
Stephanie
於 2025 年 6 月住了 1 晚
10/10
The stay was nice but the staff was amazing. They were professional, kind and accommodating. This was my first stay here but I will definitely be a returning customer.
Charmale
於 2025 年 5 月住了 1 晚
10/10
This property was undergoing renovations, making some areas hard to navigate. Overall, the property was very clean, comfortable and the staff members very friendly and accommodating to specific needs.
Gregory
於 2025 年 5 月住了 5 晚
10/10
Kaylee
於 2025 年 3 月住了 1 晚
8/10
Donnie
於 2025 年 3 月住了 2 晚
8/10
We enjoyed our stay but didn’t love the breakfast.
Amy
於 2025 年 3 月住了 3 晚
10/10
Tyanna
於 2025 年 1 月住了 3 晚
10/10
Clean & convenient. The only problem in the room was the heat. It always had cool air blowing out and had to turn thermostat higher.
Mary
於 2025 年 2 月住了 2 晚
2/10
William
於 2025 年 2 月住了 1 晚
8/10
👍
Petros
於 2025 年 1 月住了 1 晚
10/10
Staff were helpful and knowledgeable. Location is great, right in the heart of shopping mall and dining.
Marshall
於 2025 年 1 月住了 1 晚
10/10
Staff was v friendly - v engaging and cannot recommend them enough.
JW
於 2025 年 1 月住了 5 晚
10/10
James E.
於 2024 年 12 月住了 1 晚
10/10
Stay was nice, room was clean. Mattress I could feel the springs. Pillows were annoying. Staff was nice. Breakfast was good but wanted just plain scrambled eggs and they only have frittata...not good for sensitive stomach people. Options were limited for people with food sensitivity. Potatoes were cold and the sausage was too but it was cooked. Business suite was nice other than the toner was low so all my prints were smudgy. 3am screaming in the hallway jerked us all awake. Pool was nice. Coffee bar was nice too!! Not the worst place we ever stayed but there's been ones who scored higher in our days. Best hotel after the Covid era.
Ashley
於 2024 年 12 月住了 1 晚
6/10
The temperature in my room was too hot and it made it hard to sleep.
Kathleen
於 2024 年 12 月住了 1 晚
10/10
Convenient, quiet nice staff
John
於 2024 年 11 月住了 3 晚
10/10
Michael
於 2024 年 11 月住了 2 晚
10/10
Stay was wonderful; excellent coffee service, breakfast delicious and plentiful on selections. Room very comfortable and quiet; bedding incredible, especially pillows!
Karen
於 2024 年 10 月住了 3 晚
10/10
Great place - convenient to every thing and great staff -
Jean
於 2024 年 10 月住了 1 晚
10/10
Alec
於 2024 年 10 月住了 3 晚
10/10
The hotel is clean and my room was very comfortable. Not a fancy hotel but very nice. I slept so well in my bed. The staff is wonderful and very helpful! The breakfast was delicious and had a nice variety of foods to eat. I received text messages during my stay from staff checking in on me to make sure I was comfortable and not in need of anything. This is a dog friendly hotel and we were able to take our beloved fur baby with us on our trip because Hampton Inn accomodates dogs! I was very pleased with my stay and always look for Hampton Inn and Suites whenever I travel! I recommend this hotel as well as the company who really seems to care about customer service and their patrons!