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Reviews of Whaler Inn and Suites

2 out of 5
Whaler Inn and Suites
500 Hathaway Rd, New Bedford, MA

Reviews

4.8
Rating 10 - Excellent. 19 out of 353 reviews" "
Rating 8 - Good. 53 out of 353 reviews" "
Rating 6 - Okay. 70 out of 353 reviews" "
Rating 4 - Poor. 87 out of 353 reviews" "
Rating 2 - Terrible. 124 out of 353 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

8/10 Good

La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly and welcoming. They were very helpful.
Stayed 1 night in Mar 2020
Response from CAM on 2020/3/4
Dear Guest: We appreciate your feed back. Thank you so much for choosing to stay with us and I hope you do decide to stay with us in the near future. From: Cameron from Front Desk

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay
I was very unhappy with my stay & I won't ever go back. No one took the time to check my room to see if it was ready & my t.v wasn't working nor was the phone. I was out of tissue. I had to look at 2 other rooms and I asked if I could get an discount since I wasn't staying in my original room. I was informed no, the next room wasn't better I was told that I could return to my original room day 2 but then we found bed bugs in the original room. I had to fight to get my full refund & find another hotel for my stay.
Stayed 3 nights in Feb 2020
Response from Tina on 2020/3/6
Beverly, We are extremely sorry this happened and there was a little miscommunication with your refund. Also the room you requested the TV not working properly, we have went over with all staff, how to handle situations like this better. We did call and have the room checked by a professional, as we always do. Our main goal is to make sure our guest have a comfortable stay, and once again sorry you did not have a pleasant experience. Front Desk Tina

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Tina on 2020/2/20
Thank you so much for your feedback. We hope to see you again soon! Front desk, Tina

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I know it's a cheap hotel, but it was the filthiest that have i have ever seen. There was blood on the wall, floor was gross, cigarette burns on everything, and syringes in the ceiling.
Stayed 1 night in Aug 2019
Response from FRONT DESK on 2019/8/20
GOOD EVENING I SINCERELY APOLOGIZE FOR THE INCONVENIENCE CAUSED TO YOU DURING YOUR STAY THANK YOU FOR THE FEEDBACK WE WILL ADDRESS THIS ISSUES IMMEDIATELY.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from FRONT DESK on 2019/8/12
GOOD AFTERNOON, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE APPRECIATE IT AND HOPE YOU ENJOYED YOUR STAY.

4/10 Poor

Marta

Disliked: Cleanliness, property conditions & facilities, room comfort
First time
Breakfast not so good I did the reservation with head of time they never mention the pool it wasn’t working.rooms too small for double bed
Stayed 2 nights in Aug 2019
Response from FRONT DESK on 2019/8/6
GOOD MORNING, THANK YOU FOR YOUR BUSINESS AND FEEDBACK WE WILL ADDRESS THE ISSUES IMMEDIATELY. WE APOLOGIZE YOUR STAY WITH US WASN'T A PLEASANT ONE AND HOPE YOU WILL COME BACK WHEN THE POOL IS READY AND GIVE US ANOTHER CHANCE. HAVE A PLEASANT DAY.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower curtain was hanging by one screw and dangling so I couldn’t close the curtain. Refrigerator had moldy food and old milk in it that had to of been there for weeks. Pool had recently cracked and leaked throughout the first floor and smelled from the carpets being drenched. There was still clothes and items under the bed from people prior to our visit. Top sheet on the bed had a hole from smoking and stains on it. It was disgusting the only thing besides Kelly who worked the front desk and was friendly and tried to accommodate as much as possible was the halfway decent pub inside the hotel. Food was mediocre but at least it was cleaner then the rest of the hotel.
Stayed 1 night in Aug 2019
Response from FRONT DESK on 2019/8/6
GOOD MORNING THANK YOU FOR YOUR BUSINESS WE APOLOGIZE YOUR STAY WASN'T A PLEASANT ONE, WE WILL ADDRESS THE ISSUES IMMEDIATELY. THANK YOU FOR YOUR FEEDBACK.

8/10 Good

Douglas, Fairfax Station, Va

Liked: Cleanliness, staff & service, room comfort
Wedding at the Whaler Inn
Staff very helpful. The Inn is under renovation, so swimming pool unavailable. Wedding and reception at the Inn, all staff again very helpful and working to make things comfortable.
Stayed 1 night in Jul 2019
Response from Finessa on 2019/8/2
Good Morning, Thank you for your feedback as we are always looking to improve our facility and our guest experience, hope you'll consider staying with us again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front desk on 2019/7/31
Good Morning, Thank you for your feed back could you please provide us with more details, so that we may address them in order to improve out guest experience, thank you for your business and have a great day.

6/10 Okay

Rick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from FRONT DESK on 2019/7/24
GOOD AFTERNOON THANK YOU FOR YOUR BUSINESS AND THANK YOU FOR YOUR FEEDBACK AS WE ARE ALWAYS LOOKING TO IMPROVE OUR GUEST EXPERIENCE. HAVE A GREAT DAY AND HOPE YOU STAY WITH US AGAIN SOON.

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019
Response from FINESSA on 2019/7/9
GOOD AFTERNOON WE APPRECIATE YOUR FEEDBACK COULD YOU PLEASE SHARE SOME DETAILS SO THAT WE CAN FIX THEM AND IMPROVE OUR GUEST EXPERIENCE.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities
It smelled bad. The water stream for the sink was VERY thin. Could hardly wash my face properly. I paid an upgrade for this room. I can only imagine why they encouraged me to do that
Stayed 1 night in Jun 2019
Response from FINESSA on 2019/6/25
GOOD MORNING WE APOLOGIZE FOR THE INCONVENIENCE CAUSED TO YOU DURING YOUR STAY WE WILL ADDRESS THIS RIGHT AWAY.

4/10 Poor

Claire

Think twice.
Not sure I would ever stay again. At least not unless renovation was totally complete. Refrigerator, microwave, coffee pot, alarm clock, didn't work. Cigarette butt under bed. Asked not to be put in West Wing because of the light during the night and shabby shades, no drapes. We were put there anyway. Beds seemed very small for a queen. Only 1 chair in the room for 3 people.
Stayed 2 nights in Jun 2019
Response from FINESSA on 2019/6/25
GOOD MORNING THANK YOU FOR YOUR FEEDBACK WE WILL ADDRESS THIS RIGHT AWAY. WE APOLOGIZE FOR THE INCONVENIENCE THIS CAUSED YOU DURING YOUR STAY.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Disgusting
Stayed 2 nights in Jun 2019
Response from Finessa on 2019/6/18
Good Morning Thank you for your feedback we are apologize you had a bad experience with us, please let us know what we can do to make our guest experiences better. Have a great day.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from finessa on 2019/6/17
Thank you for your feedback we appreciate your business and will continue to make changes to improve our standards.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Finessa on 2019/6/17
Thank you for your business we appreciate your feedback could you please let us know what we can do to improve your experience here at The Whaler Inn. We are always looking to improve our standards.

6/10 Okay

Velma

Stayed 1 night in Jun 2019
Response from FINESSA on 2019/6/6
GOOD MORNING THANK YOU FOR YOUR FEEDBACK WE APPRECIATE YOUR BUSINESS

4/10 Poor

Liping

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Finessa on 2019/5/28
Thank you for your feedback we are always looking to improve our standards.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Bed was great but a/c didn’t work. My fiancé couldn’t use the hair dryer because the outlets in the bathroom didn’t work.
Stayed 3 nights in May 2019
Response from finessa on 2019/5/28
Good afternoon, Thank you for your feedback i apologize for the inconvenience we will address. we are always looking to improve and raise our standards.

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019
Response from finessa on 2019/5/28
thank you for your feedback please let us know what we can do to improve.

6/10 Okay

Sean

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean beds/room Front desk & breakfast, sub-par
This hotel has potential to be a fairly nice one. It’s under renovation currently so I am taking that into consideration. My only real complaint about the room is there is poor water pressure in the shower and there is no bathroom vent/fan. The beds are comfortable and the rooms are clean. No coffee maker in room. The “breakfast buffet” is a joke. The coffee was undrinkable. They had mini boxes of cereal. But no bowls. The front desk staff... holy hell. Checked in. Gave me keys to occupied room. Then when I asked for extra pillows, I was told they don’t have keys to housekeeping. My second night. My key card let me in back door. But would work on room door. Went to front desk and nobody to found. Had to get bartender from restaurant to go find personal. So in all told. Want a clean bed. That’s what you’ll get. But don’t expect much else.
Stayed 2 nights in May 2019
Response from finessa on 2019/5/28
Good Afternoon, I sincerely apologize for the inconvenience cause to you during your stay, we will address the issues and fix them. thank you for your feedback we are always looking to improve.

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Finessa on 2019/5/28
Good Afternoon, thank you for your feedback we are always looking to improve.

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Hotel
The sink had cigarette ashes in it. The people around the hotel looked very suspicious. I didn’t feel safe at all.
Stayed 1 night in May 2019
Response from Finessa on 2019/5/28
Good Afternoon, I thank you for your feedback and sincerely apologize we will address the issue at hand, We are always looking to improve.

6/10 Okay

Dana

Liked: Staff & service
The place has been upgrading, so it stands to reason, that more needs to be done. The "breakfast" offering was minimal but good coffee
Stayed 1 night in May 2019
Response from finessa on 2019/5/28
Thank you for your feedback we are always looking to improve.

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was okay and the internet worked but I had to call and get the code it wasn't provided at check in. The continental breakfast was a joke. It was the worst excuse for a breakfast of anyplace I ever stayed. There was no one in the area They had a toaster with nothing to toast. No fruit or anything worth eating only stale under baked very terrible donuts. Nothing but coffee to drink. I would never stay there again. It was way over priced for what I received
Stayed 1 night in May 2019
Response from Finessa on 2019/5/28
Good Afternoon I apologize for the inconvenience, We are always looking to improve and appreciate the feedback and will take everything into consideration to better our guests experience going forward.

6/10 Okay

shaliene

Liked: Cleanliness, staff & service
Disliked: Room comfort
My reservation was changed without contacting me . Was told upon arrival and still charged the same.
Stayed 1 night in May 2019
Response from FINESSA on 2019/6/12
GOOD AFTERNOON I WOULD LIKE TO APOLOGIZE FOR THE INCONVENIENCE TO YOU. WE APPRECIATE THE FEEDBACK AS WE ARE ALWAYS STRIVING TO IMPROVE.

2/10 Terrible

Verified traveler

Stayed 4 nights in May 2019
Response from FINESSA on 2019/5/22
GOOD MORNING I APOLOGIZE YOU HAD A BAD EXPERIENCE WE ARE UNDER A LOT OF RENOVATIONS AND A LOT OF CHANGES HOPE YOU COME BACK AND GIVE US ANOTHER CHANCE. THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Audrey

Disliked: Property conditions & facilities, room comfort
Not worth stopping here.
This hotel is under repair and unfortunately there was no heat in the building. Slept with a sweater and socks to keep warm. The breakfast was terrible. Just donuts for breakfast, no cereal, yogurt , toast.etc.
Stayed 1 night in May 2019
Response from FINESSA on 2019/5/22
GOOD MORNING WE APPRECIATE THE FEEDBACK AND APOLOGIZE THAT YOUR STAY WASN'T A PLEASANT ONE WE ARE TRYING TO IMPROVE EVERY ASPECT OF OUR GUESTS STAY PLEASE LET US KNOW WHAT WE CAN DO TO IMPROVE.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
nice quiet place to rest when i have to stay in new Bedford
Stayed 1 night in May 2019
Response from FINESSA on 2019/5/20
GOOD AFTERNOON THANK YOU FOR YOUR FEEDBACK WE ARE ALWAYS LOOKING FOR WAYS TO IMPROVE OUR GUESTS STAY. HAVE A GREAT DAY

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable but could of had another pillow or two and water pressure in the shower wasn't that good
Stayed 1 night in Apr 2019
Response from finessa on 2019/5/2
I apologize for the inconvenience and appreciate your feedback.

8/10 Good

RadChad

Business traveler, Traveled with family
Liked: Staff & service
Staff was a pleasure. Place is nothing fancy but you’ll get some rest if you need it and it’s what I did so I’m satisfied!
Stayed 1 night in Apr 2019
Response from finessa on 2019/5/2
Thank you for your review we appreciate your feed back, and will use it to improve. Have a great day.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The property looks very run down . It was very cold in the Room and was very uncomfortable
Stayed 1 night in Apr 2019
Response from FINESSA on 2019/5/3
GOOD AFTERNOON I APOLOGIZE FOR YOUR INCONVENIENCE WE ARE DOING EXTENSIVE RENOVATIONS AND I APOLOGIZE FOR THE HEAT ID LIKE TO OFFER YOU A $25 DOLLAR GIFT CERTIFICATE TO OUR PUB LOCATED IN THE HOTEL.

8/10 Good

Altagracia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from FINESSA on 2019/4/22
THANK YOU FOR YOUR REVIEW.

10/10 Excellent

Shanyx3, New Bedford

Traveled with partner
Liked: Staff & service, property conditions & facilities
The room we booked was completely different than the One I was given overall it was a good night.
Stayed 1 night in Mar 2019
Response from Finessa on 2019/3/27
Good afternoon could you please elaborate a bit more so that we can properly address the problem and prevent future guest from experiencing the same we do apologize for the inconvenience and glad overall you had a pleasant night.

8/10 Good

Carl

Liked: Cleanliness, staff & service
Good for the cost.
Min. spec motel. No breakfast. Building could use some spiffing up.
Stayed 1 night in Mar 2019
Response from Front Desk on 2019/3/17
Thank You for your feedback, we do offer small complimentary breakfast that includes coffee, tea, some pastries.located in the main lobby. (between 6/1030am) As you are aware we are in the middle of our remodel, once finished,it will be our pleasure to have you stay. Thank You Front Desk

6/10 Okay

Kristen

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Finessa on 2019/2/11
Good Morning, I am sorry to hear that your stay here wasn't pleasant, Please let us know what we can do to improve.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was bare minimum... room in West Wing overlooked interior lobby... which was lighted all nite. Shades didn't black out the light. One very straight not comfortable chair. Phone didn't work. Never encountered an ice machine that required room key to operate! Toliet sat very low, sink way up high. Free standing heat/AC unit (with hose to window) in room. High mounted non-operating wall unit base exposed... kinda creepy. Pillows were tiny... also bare minimum pillows. Iron mounted on wall, but no ironing board. Clothes area had no hangers. Smallest wrapped soap in bath I've ever seen... my soap remnants were bigger. TV/Cable was like 24 inches, but did work. On plus side, room had microwave and refrigerator... not expected. Bed very comfortable and shower was awesome.
Stayed 1 night in Jan 2019
Response from Tina on 2019/1/8
Thank you for your feedback. We are trying to always improve the hotel. Front Desk

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Front Desk on 2019/1/3
Thank You

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a quickie
Great place for an overnight stay. No coat hangers or drawers for clothing. Staff was friendly.
Stayed 1 night in Dec 2018
Response from Dee on 2018/12/17
Thank You we are extremely glad you enjoyed your stay, Coat hangers are available upon request. We look forward to your future stay . Have A Wonderful Day

6/10 Okay

Jorge

Stayed 1 night in Dec 2018
Response from Tina on 2018/12/23
Thank you for your feedback

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Its okay
Room was clean but old and falling apart. Jetted tub work well and water from that was nice and hot. However water from shower was barely warm.
Stayed 1 night in Nov 2018
Response from debbie on 2018/12/3
We greatly appreciate your feed back , we are always finding ways to improve all details to the Hotel. Thank You

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Too many small things to list. I’m m not going into every little detail but I won’t be back there.
Stayed 5 nights in Nov 2018
Response from Dee on 2018/12/20
We apologize for the inconvenience, if you could elaborate on these small issues, we can address them properly As we are still currently remodeling.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was friendly on check-in, and were very helpful when I had trouble getting into my door unlocked. I give them a thumbs-up. However, the hotel in general had a rundown feel. The room and bathroom, while tidy, were dated, and the room itself felt spare. Other patrons' conversations could easily be heard through the walls and from the walkways outside. From my room there did not seem to be any internet access available, and television reception was not always clear. Unfortunately, I would not recommend this hotel to others.
Stayed 1 night in Nov 2018
Response from Debbie on 2018/11/13
We extremely apologize , as you are aware we are remodeling we appreciate your feedback. we are working on all improvements. please feel free to contact us again when we are finished. I am positive that you would enjoy your future stay in better standards with us .

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Tina on 2018/12/23
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Tina on 2018/12/23
Thank you for your feedback

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Tina on 2018/12/23
Thank you for your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Nightmare
This place is a disaster. It was so disgusting, my wife and I turned around, and checked right out, losing the money we spent booking the room. Uninhabitable room. The place smelled like someone had been smoking in there for 30 years and didn’t open a window. From the moment we walked in, it was apparent they don’t care about service. It’s a scam. Once they have your money, you’re screwed. No refunds. Door was broken. No privacy. You can see through the broken blinds. The bed was old and loose. CIGARETTE BURNHOLES in the pillows, blanket, and after removing the mattress cover, the mattress was stained, burnt, ripped. No phone in the room. Broken TV. I can’t believe they are allowed to do this to people. We had to find another hotel in the area and spent double our budget to be able to sleep somewhere. Total nightmare.
Stayed 2 nights in Oct 2018
Response from Debbie on 2018/11/6
We extremely apologize for this inconvenience of your stay .May I ask which room you stayed in so we can address these issues immediately. Thank You front desk

6/10 Okay

james

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018