This property is in bad need of renovation. The ancient stale smoke smell is still strong, as is a musty, mildewy smell. Add to the bouquet, incredibly strong Glade plug-ins that are in the rooms. These are doing nothing more than adding overpowering layers to the offensive smells. The ACs don't work. There are layers of grime and questionable substances on surfaces and in the dust ruffles. The staff was not present how check-in (we had to hunt someone down). And, while the beds are described as queen, they are barely full-sized mattresses.
Unfortunately, we had the same experience twice. We had pre-reserved/prepaid for rooms to stop midway on a long drive coming and going for a week long vacation. The same experience happened both times. Best Western should not have their name on this establishment.