Verified review
4/10 Poor
Edith
2026/10/2
Liked: Cleanliness, amenities, property conditions & facilities
I booked a king room but was given a twin room instead, which affected my comfort and sleep throughout my stay. When I raised the issue, there was no apology or attempt to resolve it, and I was told to contact my travel agent instead.
Management were dismissive and unhelpful when.
Calling to reception and if call was answered by senior staff, on 2 occasions I requesting simple things such as milk and water was responded to rudely & unhelpfully.
The dining experience was also disappointing, with repetitive food and no discussion of allergies.
For a hotel claiming to be four-star, the service and overall experience fell well short of that standard.
The housekeeping staff were the exception, consistently friendly and professional. The staff in the dining area were also professional and helpful.
Unfortunately, I would not choose this hotel again.
Stayed 4 nights in Sep 2026