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摩納哥尼爾森雅頓大飯店的評分

3.5 out of 5
摩納哥尼爾森雅頓大飯店
6 Point Road Stoke, Nelson, South Island

評論

9.0

太棒了

10 分，有夠讚；806 則評論中有 496 則" "
8 分，不錯哦；806 則評論中有 227 則" "
6 分，一般般；806 則評論中有 63 則" "
4 分，不太好；806 則評論中有 15 則" "
2 分，很糟糕；806 則評論中有 5 則" "

9.4/10

整潔度

9.0/10

員工素質

7.6/10

設施服務

8.8/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Rayliuliu

喜歡：整潔度、員工素質和客房舒適度
a suprise
wonderful surroundings and beautiful hotel. However, the location may be not very convinient if you dont dive a car.

6/10 一般般

Heidi

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Sue

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, great facilities and location Staff amazing Restaurants within walking distance.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ned，Rockville

喜歡：整潔度和住宿環境和硬體
Other than the room is small and we never meet the host, all else are very well, elegently built and decorated, the backyard with the pond is exquisite! We really enjoyed it.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Arna

喜歡：整潔度、員工素質和住宿環境和硬體
Enjoyed our short stay
於 2024 年 4 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年4月10日回覆
Thank you very much for your valuable feedback.

6/10 一般般

Juan

情侶出遊
喜歡：整潔度和住宿環境和硬體
The room was clean and comfortable, just older style. Bathroom was more modern which was nice. The reception area has limited hours but we were able to get our key when we arrived late in the evening. There is a wonderful restaurant next door
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Glynnis

喜歡：整潔度、員工素質和住宿環境和硬體
It was attractive and the staff were great
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Carol

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our room was on the top 2nd floor & only accessible by stairs. It wasn't a concern for us, but might be for some. We had a room with a view over the lake which was great.
於 2024 年 3 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年4月10日回覆
Thank you very much for your valuable feedback.

6/10 一般般

Shelley and Craig

情侶出遊
喜歡：整潔度
We stayed for nearly a week and did not once see anyone at reception, even at 9am in the morning when we checked out. Bed was extremely uncomfortable, with springs digging into you. The room was clean, tidy. The window looked out into a stunning courtyard with a beautiful sitting area but you had to leave the room and walk around the building to sit in the yard.
於 2024 年 3 月住了 5 晚

8/10 不錯哦

Julie

情侶出遊
喜歡：整潔度、員工素質和設施服務
Was a different experience Nice though

4/10 不太好

anita

於 2023 年 12 月住了 1 晚

10/10 有夠讚

DAVID

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年3月11日回覆
Hi DavidThank you very much for your valuable feedback.

6/10 一般般

Meir

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

8/10 不錯哦

David G

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Rohan, Reception, Grand Arden Monaco 於 2024年2月28日回覆
Thank you very much for your valuable feedback.

10/10 有夠讚

Dianne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Relatively easy to find and a quick drive into the city. Ability to have perculated coffee was an extra bonus. Clean & suited the needs for a one night stay.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Craig and Angela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年2月28日回覆
Thank you very much for your valuable feedback.

6/10 一般般

Steen，McLean

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Staff are not available after 5 pm. Lounge in the picture is now used as reception and locked after 5 pm, blocking access to garden and pond area. No laundry, no concierge or room service as advertised sRooms small but OK, I discovered a small kitchenette, that staff didn't bother to tell us about.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Grant

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room upgrade was awesome
於 2024 年 2 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年2月28日回覆
Thank you very much for your valuable feedback.

8/10 不錯哦

Ron

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A lovely setting by the sea. Has a very nice bathroom. Bedroom small with no seating other than the bed.
於 2024 年 2 月住了 4 晚
Rohan, Reception, Grand Arden Monaco 於 2024年2月28日回覆
Thank you very much for your valuable feedback.

10/10 有夠讚

colin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay for a stopover close to the airport.
於 2024 年 2 月住了 1 晚
Rohan, Reception, Grand Arden Monaco 於 2024年2月28日回覆
Thank you very much for your valuable feedback.

2/10 很糟糕

Owen

於 2024 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A beautiful Cotswold like hotel that is conveniently located to most places around Nelson! Great sleep and lovely staff!
於 2024 年 1 月住了 2 晚
Rohan, Reception, Grand Arden Monaco 於 2024年1月28日回覆
Thank you very much for your valuable review.

4/10 不太好

luke

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
This is not really a hotel. It is more like a dormatory. No staff on site. We had a fire alarm go off at midnight and we had to make a phone call ourselves.
於 2024 年 1 月住了 3 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My husband and I checked into the hotel for a two-night stay, with check-in on Saturday, 30th December, and check-out on Monday, 1st January. The reservation was for two adults in a single room. Upon reviewing my credit card transactions, I discovered that I was charged three times during my stay: 30th Dec: $838.00 NZD (Correct) 30th Dec: $498.00 NZD (Incorrect) 1st Jan: $589.00 NZD (Incorrect) This indicates an overcharge of $498.00 NZD on the 30th Dec transaction and $589.00 NZD on the 1st Jan transaction. Despite my repeated attempts to rectify this issue, including daily calls and emails to the hotel, the management has been unresponsive. After numerous attempts, I managed to get a reimbursement of $589.00 NZD on 1st January. However, I am still owed $498.00 NZD, and the hotel has since ceased communication. The lack of cooperation and communication from Grand Arden Monaco Nelson is highly concerning, and I believe this matter warrants a thorough investigation.
於 2023 年 12 月住了 2 晚
Rohan, Reception, Grand Arden Monaco 於 2024年1月28日回覆
Sorry for the inconvenience caused. and we have already refund to your credit card.

6/10 一般般

Patricia，Boulder

喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
There was no staff accessible on property during most of our stay. The daily room cleanings were not thorough and the attention to quality was lacking - especially for the price. The rooms were small and mattress/pillows were not that comfortable. No top sheet on our bed.
於 2023 年 12 月住了 3 晚

6/10 一般般

David

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Weiching K

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Peter Franz

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night stay
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Richard

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體

6/10 一般般

Duncan

商務旅客
不喜歡：員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Paul

於 2023 年 7 月住了 1 晚

6/10 一般般

Kevin

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Was not informed of the facility’s on offer The fridge was on the carpet as if trying to cover a stain There was makeup stains on the sheets There was hair on the bed as if someone had cut their hair
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Brett

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly, Welcoming, Top notch
Great stay. Hotel got us best room for the rate and were so obliging.
於 2023 年 7 月住了 4 晚

6/10 一般般

Kane

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Beautiful grounds and facilities great location. Place could do with a good clean. Also shower was cold
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Cameron

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great place, lots of personality, would definitely stay again
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Ted

喜歡：員工素質
於 2023 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Awsome place... very vintage & classy
於 2023 年 6 月住了 3 晚

6/10 一般般

Warwick

於 2023 年 6 月住了 3 晚

10/10 有夠讚

Sharon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
I highly recommend anyone to stay at the Grand Arden Monaco Resort when in Nelson. Our stay of 2 nights in Room 8 Seaview King was excellent and clean with daily room service. Our host Vanessa who checked us in was very welcoming, friendly and helpful with local knowledge & suggestions for places to eat, shop and visit in and around Nelson. The on-site Brick Eatery Restaurant & Bar was also an outstanding venue to have dinner with fantastic food and service from the staff who welcomed and served us. We will definitely return to this venue when visiting Nelson again!
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Tahu

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Renae

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic I would stay again!
Great place to sta! It has everything you could need for a couples night although one side of the mattress was a bit worn/ springs so an update on bed could improve overal comfort.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

Sandra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚

8/10 不錯哦

Sharon

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Not cheap and cold showers
Being Seniors we asked for low floors got put upstairs without a lift. So my husnadvhad to carry all suitcases up stairs wirh a bad shoulder. Had 2 rooms both had cold water showers.
於 2023 年 3 月住了 2 晚

4/10 不太好

Kimberly，Portland

情侶出遊
不喜歡：設施服務和住宿環境和硬體
I really wanted to like this place as it looked beautiful on arrival and our room looked great at check in with a private patio looking out onto the bay. However, bathroom had no shelving at all and sink too shallow to fill a water bottle. Closest was tiny and shared its space with the refrigerator and coffee service. Tried to do laundry but no change machine and food vending machine would not accept bills so no change and no place on property to get change and no stores close by to get change. Restaurant on property was closed from Sunday afternoon until Wednesday at 5:00, so was closed whole time during our stay. Restaurant across the street was good. Very limited staff on property. I loved Nelson but can’t recommend staying at the Grand Arden Monaco.

8/10 不錯哦

Duncan

於 2023 年 3 月住了 1 晚

8/10 不錯哦

Kevin

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location, nice decor, lovely restaurant next door.
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Murray

喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 2 晚

6/10 一般般

Neil

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Elsehere Next Time
A very average motel. Sadly lacking in service and maintenance. Very small and lacking - not even a shelf in shower for shampoo etc will stay elsewhere next visit to Nelson region
於 2023 年 2 月住了 2 晚

8/10 不錯哦

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was located quite a distance from downtown. Restaurant was closed Monday and Tuesday which were the 2 days we were there.
於 2023 年 1 月住了 3 晚