Title: Returned After a Good First Stay — Very Disappointed This Time
I previously stayed at Negril Beach Club, and my first visit was pleasant. I had a standard room with a small kitchenette, and it was clean and comfortable. That positive experience is what made me choose the property again.
Unfortunately, this stay was completely different.
When I arrived, I was told the room I booked on Expedia was not available. The standard room they showed me looked nothing like the photos. I was then offered an upgraded studio for an additional $234, which I ended up paying. Which is (scam) they have set up.
On Day 1, something poked my upper thigh when I stretched my leg on the mattress. I ignored it at first.
On Day 2, it scraped my leg again. When I lifted the sheet, I found a wire sticking out of the mattress. I reported it to the front desk, and the housekeeper came in and flipped or turned the mattress to the other side of the bed instead of replacing it. The mattress was extremely old and worn.
Other issues included:
• Very low shower water pressure
• Cooling system not working
• Refrigerator stopped working and leaked water
• Broken window shade
• Drawers with a strong odor
• Dingy linens and towels
The location is excellent, and Travelers and 1Fusion bar & restaurant door were great places to eat. But even a great location can’t make up for the lack of comfort and maintenance.
Overall, my first stay here was nice, but this visit was disappointing.
