Breakfast, lunch, dinner served; American cuisine
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Reviews of Best Western Plus Marina Gateway Hotel

3.5 out of 5
Best Western Plus Marina Gateway Hotel
800 Bay Marina Dr, National City, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1629 out of 2475 reviews" "
Rating 8 - Good. 517 out of 2475 reviews" "
Rating 6 - Okay. 171 out of 2475 reviews" "
Rating 4 - Poor. 77 out of 2475 reviews" "
Rating 2 - Terrible. 81 out of 2475 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

August

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice.
Stayed 2 nights in Apr 2024
Response from Cecilia on 2024/4/29
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tristan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and smells good!! Front desk were very friendly and accomodating.
Stayed 3 nights in Apr 2024
Response from Cecilia on 2024/4/29
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in lady was a pleasure. Room is awesome with huge balcony. Hotel is clean.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/29
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

8/10 Good

Chinmay

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families with kids - affordable, quiet, safe and has the needed amenities. Staff was great, facility clean. One point to improve : You have to call the front desk each day before 10.30 am or so if you want the room cleaned each day. This should be automatically included in room service so that customers don't have to call for the same thing every day.
Stayed 4 nights in Dec 2023

10/10 Excellent

Santos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024
Response from Cecilia on 2024/4/28
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, and clean confy rooms
Stayed 1 night in Mar 2024
Response from Guest Services on 2024/4/26
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value his feedback and appreciate his business. We hope to have you back soon.

10/10 Excellent

donald, Lenexa

Liked: Cleanliness, staff & service, property conditions & facilities
Service, cleanliness ,location all exceptional
Stayed 1 night in Apr 2024
Response from Guest services. on 2024/4/26
We appreciate your feedback.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.
Stayed 2 nights in Apr 2024
Response from Guest services. on 2024/4/26
We appreciate your feedback.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable pillow top beds in a safe and secure area. Furniture in good condition. Quiet area with restaurant next door, and many other dining options up the street. We liked it enough we stayed for 3 days. Heated outdoor pool and hot tub open until 10pm in a nice courtyard, 24 hour free coffee and espresso in lobby. All front desk staff was extremely hospitable. Free parking. Rooms are nice and spacious and walls are thock, youcant hear anyone around you. Screened Windows open for ventilation if you want. Pillows are a little weird.
Stayed 1 night in Apr 2024
Response from Guest services. on 2024/4/25
We appreciate your feedback.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia was the best customer service. I have stayed here 4 times already and will continue staying here when in San Diego.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/24
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Angelyn

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest services. on 2024/4/25
We appreciate your feedback.

10/10 Excellent

Paulette N.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Cecelia) was very helpful and professional.
Stayed 4 nights in Apr 2024
Response from FD on 2024/4/23
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

6/10 Okay

Antonio

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff was great but they didn’t allow me to use my wife’s already existing best western account for the stay. They opened a whole new one for me. Also every room I walked by while house keeping was stripping the beds they always left the yellow blanket on every bed as if they were reusing them without washing them(cannot confirm this). Some of the pillows I had on my bed didn’t smell clean or like bleach/detergent. 2 of them actually smelt like sweat. They definitely do not move the furniture to clean near or under them as there was hair, crumbs, and trash under the couch’s. Overall experience was great and food in parking lot was amazing.
Stayed 4 nights in Apr 2024
Response from FD on 2024/4/23
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

a

Liked: Cleanliness, staff & service, property conditions & facilities
There was too much noises from outside. Cars, trucks etc... w otherwise quality was good and hotel staff.
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/23
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/23
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would stay again.
Stayed 1 night in Apr 2024
Response from FD on 2024/4/22
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/23
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Edith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean
Stayed 1 night in Apr 2024
Response from FD on 2024/4/22
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, clean rooms. The restaurant next to the hotel has live music and wonderful vibe.
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/22
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Osvaldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from Cecilia on 2024/4/18
Thank you for staying with us

10/10 Excellent

Yuko

Stayed 1 night in Apr 2024
Response from FD on 2024/4/19
Thank you for completing the survey regarding your recent stay at our property.

6/10 Okay

Dawna

Traveled with group
Liked: Staff & service
It was noisy and needs some updating. The staff was friendly
Stayed 1 night in Apr 2024
Response from Guest services on 2024/4/18
Thank you for your feedback

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, especially Daniel Chvong, are so friendly. The coffee machine has lots of options. Love the smell in the lobby as you walk in. I would definitely recommend this hotel to my family and friends. We enjoyed our stay to the max. Thank you, and please keep up the good work.
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/16
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, safe and quiet. I am a Best Western Hotel member who has travelled to many hotels. I have always had a free breakfast. But, not at your hotel. Matter of fact, one Best Western Hotel in Grand Rapids, MI gave a free breakfast and a free dinner which was wonderful!
Stayed 6 nights in Apr 2024
Response from FD on 2024/4/16
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/14
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Robyn

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from FD on 2024/4/16
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Tracy, Langley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to transit.
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/4/14
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Lisa Chizuru

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and was in good condition. I didn’t like that I had to call to request a hair dryer, but they brought me a brand new one within minutes. I also didn’t like or understand why the bathroom vanity was SO tall. I had to get on my tip toes to get face over the sink. Alfredo checked us in, and he was just wonderful!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/14
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with a neat restaurant with good food and live music.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/14
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nazia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from front desk staff. Hotel was well kept and clean. Overall great experience, would recommend and stay again.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/13
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but the bathroom smelt of pee. Would stay again
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/13
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

tree

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean. The pool was nice. Staff was very nice but not helpful when it came time to call us to tell us our room was ready.
Stayed 1 night in Apr 2024
Response from Guest services. on 2024/4/12
Thank you for your feedback.

10/10 Excellent

sukhyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cecilia on 2024/4/11
Thank you for staying with us

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were amazing. The location made it very easy to access the freeway. The rooms were nice but some could use some updating. If staying in National City, worth it.
Stayed 4 nights in Apr 2024
Response from Guest Services on 2024/4/11
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Olive Liaga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close many food places about a block. Quiet
Stayed 1 night in Apr 2024
Response from Cecilia on 2024/4/11
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/8
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Alyssa

Stayed 2 nights in Apr 2024
Response from Guest Services on 2024/4/27
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

6/10 Okay

Tyler

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from FD on 2024/4/9
On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/7
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest services on 2024/4/25
We appreciate your feedback.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming. The bed was too firm and somewhat uncomfortable.
Stayed 1 night in Apr 2024
Response from Guest services. on 2024/4/6
Thank you for your feedback.

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is seemingly well kept from my limited stay, clean, the staff was friendly and efficient. The location is coming right off the industrial area so nothing to really walk to but that wasn’t unexpected when I booked.
Response from Guest services. on 2024/4/6
Thank you for your feedback.

10/10 Excellent

Ana, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly accessible to freeways and close enough to Old Town SD and Seaport Village. Location is nice and quiet and amenities were great.
Stayed 2 nights in Apr 2024
Response from Cecilia on 2024/4/4
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a restful night :)
Stayed 1 night in Mar 2024
Response from Cailia on 2024/4/3
Thank you for staying with us. We Appreciate your feedback

10/10 Excellent

Imani

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for college students
Stayed 2 nights in Mar 2024
Response from Cecilia on 2024/4/3
Thanks for staying with us. We appreciate your feedback

8/10 Good

Trinh

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from FD on 2024/4/22
Thank you for completing the survey about your recent stay at our property. We are glad to know that you enjoyed your stay. We value your feedback and appreciate your business. We hope to have you back soon.

10/10 Excellent

Vasilisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees all where amazing super nice people
Stayed 2 nights in Mar 2024
Response from Cecilia on 2024/4/1
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Rubidia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay in when I’m visiting San Diego. It’s clean and staff are very friendly. I look forward to another visit
Stayed 2 nights in Mar 2024
Response from Cecilia on 2024/4/1
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Linhchi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great amenities! Staff was also very friendly and accommodating.
Stayed 3 nights in Mar 2024
Response from Cecilia on 2024/4/1
Thanks for staying with us. We appreciate your feedback