2/10 Terrible
Laken
Traveled with family
2024/5/17
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER RECOMMEND this place to no one not even my dog. I was treated terribly. I was charged an extra $100 unknowingly days after checkout. The housekeeper and staff lied and said there was going all over my room at check out. All lies. My 7 year old had vomit in a small area of the room around midnight so bc there was no housekeepers available I wiped the vonit with what towels were available in the room being it’s late and we had to clean it bc we still had to sleep there. Cleaned it all up but of course the smell will remain. It was literally nothing for the housekeeper to clean the room was left undamaged. Only to call and get mistreated by the front desk bc I asked for my money back for the deposit bc I disagree with the accusations and they had no proof. I don’t have money to waste. The original cost of the room was already overrated for what the property looks like. My toilet didn’t even flush in the rooms I had to get a plunge upon arrival but I didn’t complain. Only for them to treat me like this. $296 for one night stay. This is robbery and I will be taking further action against this hotel
Laken
Stayed 1 night in May 2024