we arrived at 6 in the afternoon and waited at the gate for 1 hour for them to find the reservations, then to our surprise we found ourselves in an rbnb room (no one informed us about it) locked, we waited 1 hour for them to contact the representative and unlock the door .I asked to meet the manager but he never showed up. At 8.30 in the evening they sent me an e-mail that my room is 303A and rules that I had to accept as well as that they didn't offer towels and toiletries. (I think I should have been informed before for these and not after I paid)Also from your side you forwarded an e-mail that more or less threatened me that if I don't accept what they are giving me I will be sanctioned. I had the room booked for two days and I left at one. I would like you, Expedia, to apologize on the matter and also to take steps to remedy the injustices that have caused me and my family trouble
Konstantinos
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Bradley
團體旅遊
2023年9月11日
喜歡:整潔度和客房舒適度
Bradley
於 2023 年 8 月住了 12 晚
2/10 很糟糕
hatsuichi
2023年7月16日
hatsuichi
於 2023 年 7 月住了 1 晚
2/10 很糟糕
felicidad
家庭旅遊
2023年4月24日
不喜歡:客房舒適度
A terrible stay in Pico de Loro
The condo unit was clean but water was not sufficient in the bathroom. There was no wifi which was devastating considering that I did not have local phone. We relied so much on internet use to communicate with family. TV was made available after a day of complaining. These are the reasons why we checked out early. Food was expensive and not good, esp the breakfast.
felicidad
於 2023 年 4 月住了 3 晚
2/10 很糟糕
SEONGHOON
2023年1月21日
不喜歡:整潔度、設施服務和住宿環境和硬體
SEONGHOON
於 2023 年 1 月住了 2 晚
10/10 有夠讚
Bebelyn
親子旅遊
2022年11月14日
喜歡:整潔度、設施服務和住宿環境和硬體
The pool is great. The condo is affordable. Members and staff are approachable. Really good place for vacation.
Bebelyn
於 2022 年 11 月住了 1 晚
6/10 一般般
Tod
家庭旅遊
2020年12月14日
喜歡:整潔度
不喜歡:客房舒適度
Tod
於 2020 年 12 月住了 5 晚
6/10 一般般
Fely,Laguna
家庭旅遊
2019年11月24日
喜歡:整潔度、設施服務和住宿環境和硬體
The property
was good and the whole place was very good as well.
The only thing was, we meet the contact person at the lobby for us to pay the entrance fee but we didn't get any receipt at all.
Then we need to pay a deposit and tax which I noticed the receipt was not even an official one.
I would suggest to ask the customer in the main reception to pay everything in their rather than installment. Thank you