I booked a suite with a queen bed in bedroom suite and a queen bed in the living room area. I received a call 2 hours prior to our arrival from an associate named Doug stating they did not offer this type of suite and had been asking for sometime to remove it off the website. Keep in mind I booked this suite a month in advance for our family vacation. The associate informed me that I had the option to either retain the booking or cancel it. However, my response was that the limited choices were due to our imminent arrival in two hours and our extended drive since 9:00 AM. The associate responded by offering the possibility of canceling the reservation. Upon further inquiry, I inquired about the availability of a suite with an additional bed. The associate informed me that the couch served as a sleeper sofa. I made an error and decided to keep the reservation. We arrived around 8:00 PM, had dinner, and upon my daughter’s discovery of the sleeper sofa, I was shocked to find that the mattress was severely worn out, resembling springs. I spoke with Doug again, who confirmed that the hotel was fully booked. However, he suggested that I could contact them in the morning to inquire about the availability of a room with a better mattress. To avoid further complications, I decided to seek assistance from Expedia. They were able to refund my stay and informed the hotel I would be checking out the next morning. The hotel also makes you throw your own trash out!