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Reviews of Motel 6 Goodlettsville, TN - Nashville

2 out of 5
Motel 6 Goodlettsville, TN - Nashville
323 Cartwright St, Goodlettsville, TN

Reviews

6.4
Rating 10 - Excellent. 189 out of 970 reviews" "
Rating 8 - Good. 245 out of 970 reviews" "
Rating 6 - Okay. 210 out of 970 reviews" "
Rating 4 - Poor. 127 out of 970 reviews" "
Rating 2 - Terrible. 199 out of 970 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bedbugs A/C didn’t work no microwave or refrigerator in the room really room was not properly cleaned it was just terrible
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 2024/5/1
Hi Dale, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Natalie #Team6

6/10 Okay

Lee

Stayed 1 night in Mar 2024

4/10 Poor

Marilyn

Smelled bad, had evidence of cigarette burns on the bedspread, smelled like old urine and wet dog.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/4/1
Hi Marilyn, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Hannah, Bridgton

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/29
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Greg

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, wood floor was sticky, cigarette burns on the bath tube, caulk coming out of the seams in the shower, stains on the bedding, womens hairnon the sheets and what lookednlike pee stains on the sheets. Totally avoid the place at all cost. Expedia should disassociate themselevs from this location
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worn out, cigarette burns into fixtures, loud, pillows and bedding flat/worn out, not the same as pictured on their site.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2024/3/19
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Sasy

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2024/3/12
Hi Sasy,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Vicky

Traveled with family and small children, Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service
Dirty Needs thoroughly cleaned
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/12
Hi Vicky,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Burn holes in the blankets, room smells like cigarettes so bad you can’t breathe, bath tub has mold everywhere. The rooms are completely disgusting. My mom got a room next to me and within 20 minutes of checking in we called and asked for a refund so we could leave and they tried to get us to move rooms. It was so nasty we didn’t want to stay there. Their best room wouldn’t have been decent enough.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2024/3/12
Hi Anthony,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Tonya

Stayed 1 night in Feb 2024

2/10 Terrible

donald

Stayed 1 night in Feb 2024

2/10 Terrible

Dermaine

Stayed 1 night in Feb 2024

2/10 Terrible

Dermaine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
When I check in,the room was dirty dog fur all over, bathroom was dirty when we call the front desk they send a lady to clean, it seem she use a dirty rag to clean the mirror the floor was dirty we requested a broom they said they didn’t have any terrible experience
Stayed 1 night in Feb 2024

2/10 Terrible

carmen zayas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing that i like but the beds where dirty they had yellow stains on then the room had a werid smell to it and the heat was not working.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 2024/1/17
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Need better cleaning staff
There was soap in the shower from the previous guest. Heat did not work.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/26
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Anthony

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Destiny

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are small no refrigerator or microwave
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/12
Hi Destiny,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Chris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No refrigerator or microwave in her room holes in the door nasty place to stay would not recommend wish I could get a refund for it
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/12/5
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service
Pam was great on check-in -- very pleasant. Room 109 lamps over bed: switch seems broken, won't turn on. Cigarette burns in bedding need replaced.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi Peter,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time that we tried Motel 6. The desk clerk was pleasant enough but the room was dirty. The first room that we were given had dirty sheets and a foul odor, possibly of urine. The 2nd room wasn’t much better. The bedspreads were not clean and there were stains and holes in the sheets. The door appeared to have been kicked in previously. The bathroom had mildew in the shower. We will never use Motel 6 again!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi Mary,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Christian

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was dirty Holes in doors Bugs Stained bedding It was horrible Would never stay again.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/11/1
Hi Christian,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Matt

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute filthiest hotel I have stayed at in 20 years! I checked in rather late (1am) for a two night stay. It took so long to locate staff to check in that I decided against trying to get another room despite the following. They put me in a smoking room despite me reserving a non smoking room. Black ash came out of the air conditioner/heater. Room smelled. I discovered three living cockroaches within first ten minutes (More? Probably!). Sheets were filthy and filled with cigarette holes. Dirty towels from previous customer were still there. Shower leaked into rest of the bathroom. I could continue. STAY AWAY FROM THIS PROPERTY. DO NOT STAY HERE!!!
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 2023/10/18
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Emily

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
It was a very basic place to stay for a quick overnight. The lady at the front desk was very kind! The room was not great. I chose a non-smoking room and it smelled like smoke really bad when we first walked in. I called the front desk to make sure, and she confirmed that it was a no smoking room. There were cigarette burn holes in the comforter. She did offer to move us, but we figured it wouldn’t be much different considering people were standing outside of the rooms smoking. The shower was mildewy and had hair in it from the last guest. There was no blow dryer, no iron, and no shampoo or conditioner if that is something that you needed or expected to be in a motel room. Overall, it served its purpose as an overnight stop on the way to our destination, but I would not stay there again.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 2023/10/18
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

John

Stayed 2 nights in Sep 2023

8/10 Good

Dean

The berd was uncomfortable and only 2 pillows
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 2023/8/30
Hi Dean,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet had not been cleaned and had urine on it. Long hair on the floor. Trash under the bed. Blanket in the **non-smoking** room had a dozen burn holes in it. Standards for a budget hotel are already low but they managed to go lower.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 2023/8/9
Hi Joshua,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Jeffrey, LUDLOW

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
PLEASE think first before staying at this Motel 6. I'll be honest I don't even know where to start. The cleanliness was nonexistent!! I don't even think they changed the sheets from the previous guest. There was human hair and dog hair all over the sheets and pillows. There were visible stains on every pillowcase and sheet on both beds. The pillows don't look like they have been replaced in 10 years. they were completely stained and yellow. There was stuff all over the floor where they haven't ran the vacuum in weeks. like debris all over, hair all over just grime all over! I wish I was kidding about this. DO NOT STAY HERE! The tub and shower had mold and mildew in and around the tub, the walls had black mold on it. The shower handle was coming out of the wall, the toilet was completely dirty. You know the ring around the toilet when it hasn't been cleaned in weeks or months. And the towels, like come on man!! invest in your business and buy some new towels. They looked like towels you throw out or use to clean your car with after they have been used for a while. see through, rough, hard and dirty like everything in this place. Don't even get me started on the outside. Put a fresh coat of paint on the exterior of your business for goodness sakes!! Just filth!! I was in town for one day, and if I had time to go somewhere else I would have. The only good thing about this place is the area around it. There is tons of shops, food, and other hotels! so please stay somewhere else!!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/9
Hi Jeffrey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
You get what you pay for
Barest minimum requirements to be considered a motel. No hair dryer, no ice bucket, no fridge, no shampoo, no coffee maker, no microwave. Only 2 pillows, no extra sheets, rough towels, the smallest toilet I’ve seen. But the room could get cold, the floors were new, and all the outlets worked. Needed a quick, cheap room to visit VUMC.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/9
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Denis

Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jamie

Stayed 1 night in Jul 2023

2/10 Terrible

Nate

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't book this one!
Awful smelling and dirty don't stay at this place!
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/7/19
Hi Nate,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

8/10 Good

RICHARD

Stayed 2 nights in Jun 2023

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds were stained and had cigarette holes. Bathroom was filthy and covered in mildew or mold. Floor had not been cleaned and there was garbage under the beds.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/6
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Bounphet

Disliked: Cleanliness, property conditions & facilities
It not just dirty and the bed sheets it so dirty and the bathroom if they need how to clean I can show to them I never see anything that so dirty I would fire the manager who don’t know how to manage
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/6
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free for dogs & was good stay!
The check-in and check-out staff were friendly, the pool looked inviting, the night was quiet and pleasingly uneventful. Motel 6 has free pet stays- the other places say pet friendly, but too many are deceptive & charge between 25&100 dollars a night in small print- this was free for dogs- and I was pleased.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 2023/6/28
Hey Barbara, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 Excellent

Shanika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms with a great pool and great service
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 2023/6/21
Hi Shanika, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

2/10 Terrible

Malea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in and was there for less than 2 hours, changed rooms, then check out and went to another hotel. Was dirty, cigerette burns on bed in non smoking room, clogged toilet (was given a plunger to unclog it myself), tv didnt work, prostitutes everywhere.
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/6/7
Hi Malea,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

jeffrey

Disliked: Cleanliness, property conditions & facilities
I thought my room was to have a small refrigerator and even though there was a cabinet to hold one,it was removed. A banana was setting on the bedside night stand from a previous traveler. They need more attention to cleaning and maintenance.
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/6/1
Hi Jeffrey, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

4/10 Poor

ReJeana

Disliked: Cleanliness, property conditions & facilities
This property was very dirty. One bed did not look like the sheets had been made. Both beds had cigarette burns all over the bedspreads. Bathroom tub had cigarette burns. Sink did not drain. Did not even try the bathtub.
Stayed 1 night in May 2023
Response from Nancy Y. on 2023/5/24
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Gary

Stayed 1 night in May 2023

4/10 Poor

megan

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s convenient because it’s right off the interstate! It was cheaper if you booked at the hotel then it was on Expedia. The room was gross! Dirty towels in the bathroom. Dirty bed spreads! Very disappointed.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/5/16
Hi Megan,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

William

Stayed 1 night in May 2023

8/10 Good

Kaytlynn

Stayed 1 night in Apr 2023

2/10 Terrible

Tiffany

Disliked: Staff & service, amenities, property conditions & facilities
Just not a clean.. bed uncomfortable.
Stayed 2 nights in Apr 2023
Response from Nancy Y. on 2023/5/5
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Felipe

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are permanent homeless that live in the property. These homeless are in the hotel, all day, smoking, and all that smoke goes into your room. Especially at one and two in the morning, you will be overwhelmed with smoke that it will not let you sleep. These people are chainsmokers. Do you see people also camp out in front of the property with all of their furniture, seems like they’ve been for close time and have nowhere to put their furniture then to leave it in the parking lot and on the weekends do yard sales from the motel six parking lot. I feel bad for the people, but it’s just doesn’t look right.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/25
Hi Felipe,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Norma

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Easy late check in. Just stayed one night. No problems.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/19
Hi Norma, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Astrid

Stayed 1 night in Apr 2023

2/10 Terrible

Landon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was worse than a 39.00 roach motel but cost us 143.00. It was not cleaned, burn marks in in comforter and in shower. Table was falling apart and particle board had been wet enough it was crumbling!
Stayed 1 night in Apr 2023
Response from Nancy Y. on 2023/4/13
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6