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山坡跨越納什維爾 A 溫德姆華美達飯店的評分

2.5 out of 5
山坡跨越納什維爾 A 溫德姆華美達飯店
717 Spence Ln, Nashville, TN

評論

7.4

不錯哦

10 分，有夠讚；894 則評論中有 317 則" "
8 分，不錯哦；894 則評論中有 248 則" "
6 分，一般般；894 則評論中有 145 則" "
4 分，不太好；894 則評論中有 90 則" "
2 分，很糟糕；894 則評論中有 94 則" "

7.6/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

6/10 一般般

Peng

於 2023 年 4 月住了 1 晚

6/10 一般般

Jerry

There is no hair dryer, the quality of shampoo is poor, and the towel is black.

2/10 很糟糕

Erica

情侶出遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is horrid. When we were pulling up the driveway, my husband and I looked at each other hoping that was the wrong place. It is in the industrial area of Memphis. Lower income and looked unsafe. The place itself looks unkempt, outdated, dirty, swimming pool was empty, roaches were everywhere on the property. If you want a roach motel this is one. It is not a hotel, so be aware. Questionable people all around, women coming in and getting out of rooms in various states of undress. It looked like a place that is rented by the hour if you catch my drift. I didn’t get out of the parking lot, my husband got out and took pictures of the empty pool and roaches. The employee at the front desk promised a refund but now either the same employee or manager is refusing to refund me even though we did not stay and checked out within a few minutes. The time I was there I was sitting in the car attempting to contact Expedia so they could contact the property and Expedia told us they couldn’t get ahold of anyone even though the mere was someone at the front desk just letting the phone ring. So to summarize, bad location, dirty, has needed a paint job since Clinton was president, roaches galore, manager is not helpful and I wouldn’t be surprised if there are bed bugs too.
於 2024 年 5 月住了 2 晚

6/10 一般般

Luis，Bremen

於 2024 年 5 月住了 2 晚
Jessica Front Office Supervisor 於 2024年5月14日回覆
Luis, thank you for staying with us and taking the time to leave us a review. We appreciate your time.

8/10 不錯哦

Rex

喜歡：員工素質
Cleanliness was meh. Facility had potential on the outside, but the interior was avg.
於 2024 年 5 月住了 3 晚
Jessica Front Office Supervisor 於 2024年5月13日回覆
Rex, thank you for staying with us and taking the time to leave us a detailed review we appreciate your time. I am pleased to see your stay was satisfactory. Although we continue to strive for excellent customer satisfaction.

4/10 不太好

Carol

不喜歡：住宿環境和硬體
於 2024 年 5 月住了 4 晚
Jessica Front Office Supervisor 於 2024年5月13日回覆
Carol, thank you for staying with us and taking the time to leave us a review. Although I wished you would have let us know what areas we could improve in.

8/10 不錯哦

Hunter

喜歡：員工素質
.
於 2024 年 5 月住了 1 晚
Jessica Front Office Supervisor 於 2024年5月13日回覆
Hunter, thank you for staying with us and taking the time to leave us a review. We appreciate your time. We are pleased to know you enjoyed your stay.

2/10 很糟糕

jaklyn

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cockroaches and flys all over room
於 2024 年 5 月住了 1 晚
Jessica Front Office Supervisor 於 2024年5月8日回覆
Jacklyn, thank you for staying with us and taking the time to leave us a review. I am saddened to hear that your stay was less than exceptional. We continue to strive for excellent customer satisfaction.

6/10 一般般

Jennifer

情侶出遊
喜歡：整潔度
The room was clean. Exterior of building did not appear to be well kept.. Lots of steps and did notice an elevator so if you have bad knees this is not the place to stay. We left a day early.
於 2024 年 5 月住了 2 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Jennifer, thank you for staying with us and taking the time to leave us a detailed review. We continue to strive for excellent customer satisfaction. Thank you for your feedback.

8/10 不錯哦

Danielle

喜歡：整潔度和員工素質
於 2024 年 5 月住了 2 晚
Jessica Front Office Supervisor 於 2024年5月8日回覆
Danielle, thank you for staying with us and taking the time to leave us a review. I am pleased to see you had a good stay.

8/10 不錯哦

Ovidio

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right by a sports bar and waffle house for food, staff was very friendly. Cheap option close to downtown Nashvillle.
於 2024 年 5 月住了 2 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Ovidilo, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that your stay was pleasant. We appreciate your detailed feedback.

8/10 不錯哦

Scott

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Decent for cost but not best area
於 2024 年 5 月住了 3 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Scott, thank you for staying with us and taking the time to leave us a detailed review. We appreciate your feedback.

4/10 不太好

Amber

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is not what is represented i By the website photos. The place was dirty, many visible repairs needed, and seemed dirty. Disappointed we had to pay $25 for early check in (2 hrs). Unfortunately would never stay here again, nor recommend...our total of $305 for 1 night was definitely not worth it
於 2024 年 5 月住了 1 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Amber, thank you for staying with us and taking the time to leave us a review. Here at Hillside Crossing we are continually doing upgrades. I am saddened to hear that you was not pleased with your stay.

10/10 有夠讚

Komalben

喜歡：整潔度、員工素質和住宿環境和硬體
It was a pleasant stay
於 2024 年 4 月住了 3 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Komalben, thank you for staying with us and leaving a a 5 star review. We are so pleased to hear that your stay was perfect. We continue to strive for excellent customer satisfaction. Thank you for your time and feedback.

6/10 一般般

Cristian

家庭旅遊
喜歡：員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 4 晚
Jessica Front Office Supervisor 於 2024年5月3日回覆
Cristian, thank you for staying with us we appreciate your feedback.

8/10 不錯哦

Randy，Washington

喜歡：整潔度、員工素質和住宿環境和硬體
A little run down but been recently upgraded. Great value for the price.
於 2024 年 4 月住了 1 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Randy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time. We hope to see you again.

6/10 一般般

Cynthia

情侶出遊
喜歡：員工素質和設施服務
Nice motel for the price.
於 2024 年 4 月住了 1 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Cynthia, thank you for staying with us and taking the time for leaving us a review. We greatly appreciate your time.

6/10 一般般

Sandra

家庭旅遊
You are able to hear noise from outside, people going up and down the stairs. Customer service was great and helpful!
於 2024 年 4 月住了 4 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Sandra, thank you for staying with us and taking the time to leave us a review. We greatly appreciate your time and feedback. We continue to strive for excellent customer satisfaction.

10/10 有夠讚

Kristopher

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quick and easy check in & out.
於 2024 年 4 月住了 3 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Kristopher, thank you for staying with us and taking the time to leave us a review. We greatly appreciate the positive feedback. We hope to see you again.

8/10 不錯哦

Stephanie

於 2024 年 4 月住了 2 晚
Jessica Front Office Supervisor 於 2024年5月13日回覆
Stephanie thank you for staying with us and taking the time to leave us a review. We are pleased to know that you enjoyed your stay.

10/10 有夠讚

Louise

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We came to the area for the first time and were very impressed with the hotel. Great for a weekend trip. Inside the room was very clean, very comfortable bed, everything appeared new and up to date. Very convenient to downtown- only about a 10 min Uber to concerts/ bars and shops. Great for people who just need a nice place to stay without wanting to spend time using hotel amenities.
於 2024 年 4 月住了 2 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Louise, Thank you for staying with us and taking the time to leave us a 5 star review. We continue to strive for excellent customer satisfaction. Our team will be pleased to hear that their hard work is paying off.

2/10 很糟糕

Gabrielle

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall terrifying experience. The front desk guy didn’t know what he was doing all while had two people come ask for room keys while he was checking us in. Went ahead and gave them room keys without asking for any identification or name on reservation. Finally after the guy found our reservation he announced my name 4 times during this process (full name) and then our ROOM NUMBER in front of not so pleasant looking people. When we got to the room our room keys did not work. We went back the front desk guy told us the door battery might be dead and didn’t really have an answer after that. I kindly handed back the room key and said I’m not staying here. Didn’t want to risk a random stranger walking into my room and by the sight of one of the rooms I did not want to stay there. Not safe. There is no lights walking up to the room. Very scary.
於 2024 年 4 月住了 1 晚
Jessica Front Office Supervisor 於 2024年4月30日回覆
Gabrielle, Thank you for taking the time to leave us a detailed review. I sincerely apologize that you ended up not staying due to your check in experience. I will make sure this is retrained to the desk agent on how important guest safety is.

10/10 有夠讚

Kelsey

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Clean rooms. Plenty of hot water.
於 2024 年 4 月住了 3 晚
Jessica Front Office Supervisor 於 2024年4月15日回覆
Kelsey, thank you for staying with us and leaving us a 5 star review. We continue to strive for excellent customer satisfaction. Hope to see you again in the future.

8/10 不錯哦

Nancy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable, clean hotel.
於 2024 年 4 月住了 3 晚
Jessica Front Office Supervisor 於 2024年4月15日回覆
Nancy, thank you for staying with us and taking the time to leave us a review. We always continue to strive for excellent customer satisfaction. Hope to see you again.

8/10 不錯哦

Ty'Shara

於 2024 年 4 月住了 1 晚
Jessica Front Office Supervisor 於 2024年5月7日回覆
Ty'shara, thank you for staying with us and taking the time to leave us a review. We are pleased to hear you enjoyed your stay. Thank you for your feedback.

8/10 不錯哦

Maddy

情侶出遊
It was good, updated room, not the cleanest but not bad, area was fine. Only issue was the shower, did not work great.
於 2024 年 4 月住了 1 晚
Jessica Front Office Supervisor 於 2024年4月8日回覆
Maddy, thank you for staying with us and taking the time to leave us a detailed review. We greatly appreciate your time and feedback. I am pleased to hear you had a great stay. Come back and see us.

4/10 不太好

Nicole

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The door to our room (210) did not lock from the outside. We were not offered a different room to stay in. Also, housekeeping came by to clean our room at 9:15
於 2024 年 4 月住了 2 晚
Jessica Front Office Supervisor 於 2024年4月8日回覆
Nicole, thank you for staying with us and taking the time to leave us a detailed review. I am saddened to hear that your stay was not satisfactory. I apologize the staff did not offer you another room to stay in. I will pass this info along to the team so we can correct these issues.

4/10 不太好

Rebecca

寵物同遊, 團體旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The staff was the best aspect of this property. Hotel is not in a great area. Looked like there were a few people living long term in some of the rooms, maybe workers- I’m not sure. I made sure to park my car directly in front of the office for extra security. Interior of the room was run down and walls paper thin but beds seemed clean. I wouldn’t stay here again.
於 2024 年 1 月住了 1 晚
Jessica Front Desk Supervisor 於 2024年4月1日回覆
Rebecca, thank you for staying with us and taking the time to leave us a detailed review so we can address these issues. Here at Hillside Crossing safety of our guest and excellent customer satisfaction is our number one priorities. I'm saddened to hear your stay was less than excellent. I will pass this information along to the team to see how we can improve in these areas.

6/10 一般般

Tim

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Best part of the property is the "Lost Paddy" pub right next door. Good food, people and music! Located in a resource limited" area of Nashville.
於 2024 年 3 月住了 5 晚
Jessica Front Desk Supervisor 於 2024年4月1日回覆
Tim, thank you for staying with us and taking the time to leave us a review. I am pleased to hear that you enjoyed the Lost Paddy. I am saddened to hear that your stay was less than exceptional.

2/10 很糟糕

Jenny

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Would not recommend! The walls are super thin, you could hear the people talking in the rooms on both sides as well as their tvs. The whole floor of our room was damp and smelled like urine. The beds are like pull out couch beds. The pictures on their site do falsely show what the actual hotel is like.
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月1日回覆
sorry

2/10 很糟糕

Katie

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
This property was shockingly rundown. The pool was empty. EMPTY, as in no water. (That wasn’t even mentioned at the front desk during checking in) The lawn and garden areas were overgrown, it looked abandoned.The pool furniture was piled up and shoved into a corner. The room we stayed in had cute decor in the wall but it was filthy and so rundown. Dirty walls, dirty towels, broken lampshade. When I went to the workout room in the morning after my run on the treadmill I was locked in the room. The door was broken and wouldn’t open from the inside. One of the other doors was chain and padlocked shut. After trying to call the front desk I found a way out through the “game room”. The breakfast was ok, but they were out of bacon and run out of waffles when we got there before 8:00am. Breakfast was from 6-9am I will say that the person that checked us in was friendly. I would AVOID.
於 2024 年 3 月住了 1 晚
Jessica Front Desk Supervisor 於 2024年4月1日回覆
Katie thank you for staying with us, and taking the time to leave us a detailed review. I apologize you did not get the information on the pool as we are just now preparing it for the season which typical runs from May to October. I am saddened to hear that you did not get the full experience of breakfast.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
I liked the tile floor and a nice room
於 2024 年 3 月住了 2 晚
Jessica Front Desk Supervisor 於 2024年4月1日回覆
Michael thank you for staying with us and leaving us a 5 star review. I am pleased to hear that you enjoyed your stay.

10/10 有夠讚

Kirt

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful and easy to work with. Lots to do on the property as well.
於 2024 年 3 月住了 3 晚
GM 於 2024年3月26日回覆
Krit, thank you so much for your review we are so happy that you found this property to has lots of activities and great customer service. Our pool will be opening soon and will become open year round.

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The general area is not very walkable: no sidewalks, steep hill, but I had a sprained ankle at the time.
於 2024 年 3 月住了 2 晚
Jessica Front Office Supervisor 於 2024年3月25日回覆
Jeff, thank you for staying with us and taking the time to leave us a 5 star review. We greatly appreciate the feedback.

8/10 不錯哦

amy

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
our door was hard to close and had to slam it in order to close it. the bed was alittle uncomfortable
於 2024 年 3 月住了 1 晚
Jessica Front Desk Supervisor 於 2024年3月23日回覆
Amy, thank you for taking the time to leave us a detailed review so we can address the issues. Here at Hillside Crossing Hotel excellent guest satisfaction is our main priority. Thank you for staying with us.

6/10 一般般

Mark

團體旅遊
喜歡：員工素質
First off, staff is great! Very nice people. Rooms were ok, but no room cleaning at all during the stay. Hot water disappeared on the 2 nd say. Called front desk and it was handled within an hour. Sheets and towels were clean, but mattress was a lumpy mess. Hard to get a restful sleep. Game room had a pool table, but was in very poor shape. Ball travel went in what the devil prescribed. Breakfast was ok. Eggs and sausage, cereal, waffles, juice, coffee. Styrofoam plates and plastic ware. Room was big with two queen beds, kitchenette, microwave and refrigerator. Bathroom had stand shower only. No fan.
於 2024 年 3 月住了 3 晚
GM 於 2024年3月21日回覆
Thank you for your feedback. We will use it to further our customer relations, to create better experiences for all of our guest.

8/10 不錯哦

Marshell，Smyrna

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property can use a little cleaning and paint on the outside
於 2024 年 3 月住了 1 晚
GM 於 2024年3月13日回覆
thank you for your feedback. We will use this feedback to help improve our guest experience.

2/10 很糟糕

Marshell，Smyrna

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A bunch of hang arounds at night. The staff does not answer their phones. No commercial truck parking.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月13日回覆
The "Hangouts" are from the restaurant next door and we have ample commercial to big rig parking available. I'm sorry we didn't meet your expectations during this stay. Thanks for the feedback we will use it you keep getting better.

10/10 有夠讚

Emmaline

於 2024 年 2 月住了 2 晚
Jessica Front Desk Supervisor 於 2024年3月3日回覆
Emmaline, Thank you for staying with us and taking the time to leave us a review. We greatly appreciate your time . I am so pleased to hear that you enjoyed your stay. Come back to see us.

10/10 有夠讚

Jessie

於 2024 年 2 月住了 2 晚
GM 於 2024年2月14日回覆
Thank You Jessie, for your feedback. We are so happy to see you had a great stay with Hillside. Thank you so much for taking time out of your day to let us know how we are doing!

10/10 有夠讚

Britney

於 2024 年 2 月住了 2 晚
Jessica Front Office Supervisor 於 2024年3月20日回覆
Brittney, Thank you for your 5 star review. We greatly appreciate you taking the time to leave us a review. See you next time you are in Nashville.

8/10 不錯哦

Leslie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Jessica Front Office Supervisor 於 2024年2月12日回覆
Leslie, Thank you for staying with us and taking the time to leave us a review. We are pleased that you enjoyed your stay. Come back to visit us.

10/10 有夠讚

Kim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Joked about the hotel with green doors upon arrival to nearby “Lost Paddy” Irish pub but upon closer inspection, this place is AWESOME! I wish I was staying longer!!
於 2024 年 2 月住了 1 晚
Jessica Front Office Supervisor 於 2024年2月5日回覆
Kim, Thank you for staying with us and taking the time to leave us a detailed review. Our property fits the saying of don't judge a book by its cover. I am so pleased to hear that you enjoyed your visit. Please come back to see us again.

8/10 不錯哦

Tom

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight
Simple, clean and upgraded. A great stop for an overnight visit while passing through Nashville.
於 2024 年 2 月住了 1 晚
Jessica Front Office Supervisor 於 2024年2月5日回覆
Tom, Thank you for staying with us and taking the time to leave us a detailed review. We are pleased to hear that your stay was us was great. Please come back to see us again.

8/10 不錯哦

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Jessica Front Office Supervisor 於 2024年1月24日回覆
Kevin, Thank you for staying with us. We are pleased to hear that you enjoyed your stay.

2/10 很糟糕

JANE，Arlington Heights

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
We were back in an area that had only one way in…or out! The door didn’t seal properly. The shower stall had black edges around the area. The beds had no box springs. I was charged $50 extra a night for my dog which wasn’t mentioned in the Expedia evaluation.😤I was told the place was “pet friendly.” The room was clean and the bedding was clean but it didn’t fit the one bed. I would never go there again. It’s a bad area with bad beds and shower stalls.
於 2024 年 1 月住了 1 晚
Jessica Front Office Supervisor 於 2024年1月5日回覆
Jane, thank you for staying with us and taking the time to leave us a detailed review. I am saddened to hear that your stay was not as expected. We are pet friendly. I will pass this along to the team so we may fix these issues.

8/10 不錯哦

Jesus，Etobicoke

家庭旅遊
喜歡：員工素質
Staff great, room so so, I understand hotel under new roof renovation, but complicated to get to room. Poor breakfast
於 2023 年 12 月住了 2 晚
Jessica Front Office Supervisor 於 2024年1月5日回覆
Jesus, thank you for staying with us and leaving us a detailed review. I do apologize for the inconvenience that occurred during your stay while we are under construction . We continue to strive for excellent customer satisfaction.

6/10 一般般

Andrew

家庭旅遊
喜歡：員工素質和設施服務
Terrible strong smell of diesel fuel inside and out. Strange noises all during the night. Also smelled stale cigarette smoke everywhere. Hard bed. Staff was very nice.
於 2023 年 12 月住了 1 晚
Jessica Front Office Supervisor 於 2024年1月5日回覆
Andrew, thank you for staying with us and taking the time to leave us a detailed review. I do apologize for the inconvenience of the smell during our hotel being under construction. We continue to strive for excellent customer satisfaction.

2/10 很糟糕

Leah

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Terrible! The property is run down and very noisy. Don’t let the pictures fool you! It appears that people live in the motel full time. We felt unsafe during our visit, and we thought it was very overpriced. I recommend that you avoid this location.
Jessica Front Office Supervisor 於 2024年1月5日回覆
Leah, thank you for staying with us and taking the time to leave us a review. We do apologize for your inconvenience. Our guest safety is our number one priority. Thank you for staying with us.

10/10 有夠讚

Juan

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Jessica Front Office Supervisor 於 2023年12月29日回覆
Juan, Thank you for staying with us and taking the time to leave us a review. I am very pleased to hear that you enjoyed your stay.