Restaurant

Reviews of Grand Hyatt Nashville

4 out of 5
Grand Hyatt Nashville
1000 Broadway, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1167 out of 1516 reviews" "
Rating 8 - Good. 190 out of 1516 reviews" "
Rating 6 - Okay. 75 out of 1516 reviews" "
Rating 4 - Poor. 42 out of 1516 reviews" "
Rating 2 - Terrible. 42 out of 1516 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keren

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was withing walking distance.
Stayed 2 nights in Mar 2024
Response from Christi on 2024/4/30
Hello Keren, thank you for taking time to share feedback on your recent stay at Grand Hyatt Nashville. I am glad the location was convenient for you. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gorgeous! With live entertainment in the lobby, a beautiful pool, spa, helpful concierge, and clean comfy rooms.
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Nashville on 2024/4/29
Thank you so very much for staying with us and sharing your experience. Please do come back and stay with us.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to bars
Stayed 2 nights in Apr 2024
Response from Tieysha on 2024/4/28
Hello Richard,Thank you for taking the time out to leave us your 5-star rating. We are so pleased to know that you enjoyed your stay here with us. We look forward to welcoming you back to Grand Hyatt Nashville soon.Best Regards,

10/10 Excellent

Linda, Keyport

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel would stay again
Stayed 2 nights in Apr 2024
Response from Tieysha on 2024/4/28
Hello Linda,Thank you for taking the time out to leave us your review as well as your rating. We are so pleased to know that you enjoyed our excellent hotel. We look forward to welcoming you back to Grand Hyatt Nashville soon.Best Regards,

10/10 Excellent

Desmond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a large hotel they were very efficient and quick to serve you. I never experienced any line ups whether to check in or to have a coffee. We once left he do not disturb sign on by accident and they texted us to see if this was still the case. Overall a very quiet and memorable experience. It is conveniently located. Lose to downtown.
Stayed 3 nights in Apr 2024
Response from Tieysha on 2024/4/28
Hello Desmond,Thank you so much for your rating as well as your review. We are so pleased to know that you found our hotel to be efficient and quick to serve. We are so overjoyed knowing that everything met your expectations. We hope we will have the pleasure of welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and knowledgeable staff.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on 2024/4/26
We're glad to hear you enjoyed your stay, Katherine! We hope to see you again soon!

10/10 Excellent

jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is at the end of the strip so quiet yet easily walkable to all the fun
Stayed 2 nights in Feb 2024
Response from Dacia on 2024/4/23
Hello Jack,Thank you so much for your 5-star review. Your stay feedback is supremely appreciated. We would love to welcome you back to Grand Hyatt Nashville soon.Kind regards,

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was GREAT. The room was nice and the amenities were fine, but the really the customer service was what set this place apart. Every staff member that we came into contact with was extremely helpful. Rooftop bar was also cool.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 2024/4/22
Thank you for sharing feedback about your experience, James. We hope to welcome you back to Grand Hyatt Nashville very soon!

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and clean. Good area.
Stayed 3 nights in Apr 2024
Response from Tieysha on 2024/4/21
Hello Breanna,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our gorgeous, clean hotel. We hope we will have the pleasure of welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel for our girls weekend. What a wonderful hotel, wonderful staff. Under 10 min walk to Broadway, 10min walk to the gultch.
Stayed 3 nights in Apr 2024
Response from Tieysha on 2024/4/21
Hello David,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our wonderful hotel and our wonderful staff during your girl's trip. We look forward to welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for my 50th birthday. When we arrived we were greeted like royalty. The staff was beyond nice and helpful. Rooms were clean and comfortable. Would highly recommend this hotel, you are right there on Broadway and can walk to everything.
Stayed 2 nights in Apr 2024
Response from Betsy on 2024/4/19
Dear April,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our staff was beyond nice and helpful. Thank you for staying with us and thank you for your recommendation. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 3 nights in Apr 2024
Response from Gale on 2024/4/17
Good afternoon, Jeffrey,Thank you for such a glowing review! We look forward to seeing you in the near future. If you need any assistance in making your new reservation don't hesitate to contact us. Warm Regards,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Betsy on 2024/4/16
Dear Melissa,Thank you for the 5/5 feedback and rating. We are so happy to hear that you had a great stay! Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

kristi, Oaklandon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christi on 2024/4/16
Hello Kristi, thank you for taking time to share feedback on your recent stay at Grand Hyatt Nashville. I trust you enjoyed your stay. We look forward to welcoming you back again soon. Best Regards, Christi

2/10 Terrible

Michele

Liked: Cleanliness
Disliked: Staff & service
The room was next to train tracks, and the trains ran all night. I requested a room change, they wanted me to continue to check back in a couple of hours instead of taking my information and calling me. No room change happened. The coffee machine in the room didn't work. You would think paying $500 a night they would have complementary coffee in the lobby. When I checked out, no one asked how my stay was or thanked me for choosing the Grand Hyatt. Customer service is lacking. I would not recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Christi on 2024/4/16
Hello Michele, thank you for taking time to share feedback on your recent stay at Grand Hyatt Nashville. I am sorry that this did not live up to your expectations. We would like the opportunity to welcome you for a future stay. You are welcome to share your stay information and concerns on our social or chat channels: Facebook, Twitter, Instagram or through chat. We look forward to your future stays with Hyatt. Best Regards, Christi

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from Tieysha on 2024/4/14
Hello Megan,Thank you for your 5 out of 5 rating. We are so pleased to know that you found your stay with us to be awesome. We hope we will have the pleasure of welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay. Everything was perfect. Great view, amazing staff especially valet.
Stayed 2 nights in Apr 2024
Response from Candace on 2024/4/14
Dear Renata,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of our hotel and staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to welcome you again soon at Grand Hyatt Nashville.Warm regards,Candace

10/10 Excellent

LAIDEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful hotel.
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Nashville on 2024/4/15
We're so glad to hear you enjoyed your stay! Make sure to put Grand Hyatt as your hotel of choice for your next Nashville stay. Thank you for your review.

10/10 Excellent

Laketha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Grand Hyatt Nashville on 2024/4/15
We're so glad to hear you enjoyed your stay! Make sure to put Grand Hyatt as your hotel of choice for your next Nashville stay. Thank you for your review.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, with all 3 bars serving fabulous drinks and bites!
Stayed 3 nights in Mar 2024
Response from Guest Services Team on 2024/4/12
Thank you for sharing feedback about your recent stay, Ana. We're glad to hear that you enjoyed the outlets on property and hope to welcome you back soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! One thing I was missing was an easy casual meal set up in the hotel. But other than that, gorgeous
Stayed 1 night in Apr 2024
Response from Christi on 2024/4/9
Hello Kathryn, thank you for taking time to share your feedback on your recent stay at Grand Hyatt Nashville. I am so glad you enjoyed the stay. Our staff strive for excellence in customer service. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch experience. Staff were incredible.
Stayed 4 nights in Apr 2024
Response from Dacia on 2024/4/10
Hi Robert,Thank you so much for your 5-star review. It brings us great pride to learn you had a top-notch experience with us. We would love to welcome you back to Grand Hyatt Nashville again soon.Kind regards,

6/10 Okay

Yvette, Celina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. I will say everyday I woke up coughing as if something in the vents . But ridiculous fees for an early check in per day. We had several couples with us at least 4 rooms booked and manager didn’t want to work with us on the charge after our friends got a deal. Tried to give us every excuse so that was annoying.
Stayed 4 nights in Mar 2024
Response from Brij D., Night Manager on 2024/4/9
Ms. Hauxwell, thank you for your feedback regarding your stay with us last month. To clarify further you were not charged every day for an early check-in fee. You checked in at 11:30am, 4 1/2 hours before the hotel's standard check-in time of 4pm and paid a one time 50+tax early check-in fee. You also upgraded to a high floor room with downtown view which is what the nightly 40+tax upgrade fee was for and signed the paper acknowledging this upgrade. I'm glad you found the hotel to be nice and clean but this is what you agreed to.

10/10 Excellent

Sandra Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptionally clean and the reception staff was extremely helpful always wanting to ensure that our needs were met whether we needed water, travel arrangements, directions, etc. We also enjoyed the local entertainment in the lobby bar as we sipped our drinks. The roof top area was so pleasant and enjoyable.
Stayed 3 nights in Apr 2024
Response from Gale on 2024/4/8
Good afternoon, Sandra Maria,Thank you for such a glowing review! I will let the staff know how much you enjoyed your stay with us. They work very hard to make our guests comfortable. We look forward to your future stay with us. Please contact us if you need any assistance with making a future reservation. Warm Regards,

10/10 Excellent

Lisa

Traveled with family
Every thing was good
Stayed 2 nights in Apr 2024
Response from Brij D., Night Manager, Grand Hyatt Nashville on 2024/4/8
Hi Lisa, thank you so much for the positive review about your experience staying with us! We hope to see you again in the near future whenever you come back to Nashville.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Grand Hyatt Nashville on 2024/4/27
Thank you for staying with us and taking the time to give us your feedback!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from Brij D., Night Manager, Grand Hyatt Nashville on 2024/4/7
Hello Victoria, thank you so much for sharing your experience at the Grand Hyatt Nashville! We look forward to seeing you again in the future.

10/10 Excellent

STANLEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property!
Stayed 2 nights in Mar 2024
Response from Michelle on 2024/4/2
Hi Stanley! Thank you for your review, and happy to hear that you loved our property. We look forward to welcoming you back as our guest soon.Best Regards,

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, lots of current construction noise nearby
Stayed 3 nights in Mar 2024
Response from Melissa on 2024/4/2
Hi Jared,Thank you for the review. I am happy that you enjoyed our hotel during your stay. We do thank you for the feedback as well regarding the nearby construction noise. I hope that we are able to welcome you for another stay soon!Best regards,

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Rooms were clean, staff was attentive and kind. The valet situation is a mess. You will wait up to 30 minutes for your car. Very close to Broadway and music row!
Stayed 2 nights in Mar 2024
Response from Krista on 2024/4/2
Hi Jessica,Thank kindly for your wonderful 5 out of 5 rating and the honest feedback of your stay with us here at the Grand Hyatt Nashville. We are so happy to hear that you enjoyed the location of our property as well as the wonderful service, and room accommodations. Your feedback regarding the valet process is valuable and will be reviewed by our management team to address any potential improvements. We hope to have the opportunity to welcome you back again!Warm Regards, Krista

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must stay here! This location is great and the amenities are top notch. Everything at this hotel the staff, cleanliness, food, spa etc. I cannot say enough have exceeded my expectations. You walk in and it’s as if you are staying in a palace. I will return to Nashville and I will not stay anywhere else.
Stayed 2 nights in Mar 2024
Response from Candace on 2024/4/1
Dear Casey,Thank you for your 5-star rating of our hotel. We are glad that you enjoyed your stay with our great location, amenities, and wonderful staff. We hope to welcome you again soon at Grand Hyatt Nashville.Warm regards,Candace

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 2024/4/2
Hi David! Thank you for the 5-star rating, happy that you enjoyed your stay with us. Hope to welcome you back soon.Best Regards,

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Rebecca on 2024/3/29
Hello robert,Thank you for your feedback and recent stay at Grand Hyatt Nashville. It was our pleasure to welcome you. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

stefanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely beautiful inside and out. Check in was easy and fast! Omar and the girls in the restaurant were absolutely OUTSTANDING! I hope the Hyatt knows what an asset they are to the hotel! We cannot wait to stay again!
Stayed 1 night in Mar 2024
Response from Betsy on 2024/3/26
Dear stephanie,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was absolutely beautiful inside and out. We love that Omar and the girls in the restaurant offered you outstanding service. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with great service. The food and drinks were really well done
Stayed 3 nights in Mar 2024
Response from Travis on 2024/3/26
Hello Adam! Thank you for taking the time to write your review of our hotel. We are glad to hear you enjoyed your stay along with the great food and drinks. We look forward to welcoming you back soon! Warm Regards, Travis

6/10 Okay

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tieysha on 2024/3/28
Hello Amber,Thank you for taking the time out to leave us your rating. We hope you enjoyed your stay here with us at Grand Hyatt Nashville and we look forward to welcoming you back in the future.Best Regards,

10/10 Excellent

Ava

Stayed 1 night in Mar 2024
Response from Dacia on 2024/4/11
Hi Ava,We are so happy to learn you had a great stay. Thank you so much for your 5-star review. We would love to welcome you back to Grand Hyatt Nashville.Kind regards,

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient.
Stayed 4 nights in Mar 2024
Response from Michelle on 2024/3/18
Hello Dana, We are happy to hear that you enjoyed our beautiful hotel, and the location was perfect for your stay. We look forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Nashville and staying at this hotel! So impressed and definitely will return. Staff was amazing and the rooms and hotel were spotless. Everyone was helpful and so amazing. Definitely recommend anyone traveling to Nashville to stay here.
Stayed 3 nights in Mar 2024
Response from Dacia on 2024/3/18
Hi Pamela,We are so pleased to hear you enjoyed your stay at our hotel. Thank you so much for sharing stay feedback. We greatly appreciate you leaving this 5-star review. Please visit us again at Grand Hyatt Nashville soon.Kind regards,

10/10 Excellent

Michelle

Traveled with family
Liked: Amenities
Great location. Convenient to everything right there on Broadway, but away from the noise.
Stayed 1 night in Mar 2024
Response from Dacia on 2024/3/18
Hi Michelle,Thank you so much for your 5-star rating and stay feedback. We are so excited to learn you had a terrific stay. We would love to welcome you to Grand Hyatt Nashville again.Warm regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars from the moment we walked in until check out. Staff were abundant and well trained and seemingly loved their job. Bartenders were fantastic as well! Cant wait to come back!
Stayed 2 nights in Mar 2024
Response from Tieysha on 2024/3/17
Hello Michael,Thank you for your 5 out of 5 rating as well as your review. We are so overjoyed to know that you enjoyed our abundant and well-trained staff, as well as our bartenders. We are looking forward to welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

Rebecca

Traveled with partner
Liked: Amenities
.
Stayed 1 night in Mar 2024
Response from Laura on 2024/3/17
Dear Rebecca,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jamie on 2024/3/17
Dear Dana,Thank you for taking the time to leave a rating for our Grand Hyatt Nashville! We're glad to see that you had an enjoyable stay with us, and we hope to welcome you back as our guest for an even better stay in the future!Warm regards,Jamie

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean hotel and friendly staff
Stayed 3 nights in Feb 2024
Response from Melinda on 2024/3/15
Dear Darren,Thank you for taking the time to review our property. We are so glad to hear you found our hotel clean and that our staff provided friendly service. We hope to welcome you back to Grand Hyatt Nashville again soon!Warm regards,Melinda

10/10 Excellent

MA. MARNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Walkable distance to broadway where everything’s happening. Close to the music city center where we had our global convention.
Stayed 4 nights in Mar 2024
Response from Veronica on 2024/3/14
Hello MA. MARNA!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that the location was convenient Broadway and the Music Center! We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Grand Hyatt Nashville for your stay and for being our guest!

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 2024/3/14
Thank you for sharing feedback about your stay, Shana. We hope to welcome you back soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tieysha on 2024/3/14
Hello Linda,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay here with us. We hope we will have the pleasure of welcoming you back to Grand Hyatt Nashville in the future.Best Wishes,

10/10 Excellent

fawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Team on 2024/3/12
Thank you for sharing feedback about your stay, Fawn! We hope to welcome you again very soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to areas we wanted to visit.
Stayed 5 nights in Mar 2024
Response from Warm Regards, Gale on 2024/3/11
Thank you for your kind review. We look forward to seeing you again in the future.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 3 nights in Feb 2024
Response from Janet on 2024/4/19
Dear William,Thank you for taking the time to review your recent stay at our Grand Hyatt Nashville. We regret to hear you had a horrible experience. This is not the kind of experience we want our guests to have. We would appreciate the opportunity to speak with you about this. If you would like to share more about your experience, please reach out to us on one of our social media or chat platforms. Kind regards,