I booked for 6 people, so clearly I would be using the pull out couch. Was the bedding for that in the room anywhere, no, not at all. So we use the phone to call down to ask for it along with some extra pillows... what greets us? An automated system that takes forever to get to a person... nearly an hour later, the bedding shows up and the housekeeper shoves in our hands that, and 3 damp pillows. I hurried up to call her back, tell her these pillows are wet and ask for dry ones. She never returns. So I go downstairs to ask for pillows and am finally given some. Go up, take care of that, lay down in the actual bed, and it is the most uncomfortable bed I have maybe ever slept in..in a hotel, if not ever, than at least the past 10-years for sure. The bed is hard, clearly just springs, no pillow top, and the whole thing bobbles around anytime anyone moves in the bed. I work up several times throughout the night uncomfortable and with my back hurting. I finally gave up sleeping after 6 hours. Got up, went down to ask for a few more towels since there was only 3 in the room for the 6 people I have. I went down to ask for them so I didn't have to use the automated system, and because the system says for faster service go to the front desk. So I make my way down there only to be told that they will be brought to me. I have now been waiting over 20-minutes for towels and they are still not here! So all in all, this has been a terrible stay.
