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Reviews of Residence Inn by Marriott Naples

3 out of 5
Residence Inn by Marriott Naples
4075 Tamiami Trl N, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 615 reviews" "
Rating 8 - Good. 211 out of 615 reviews" "
Rating 6 - Okay. 58 out of 615 reviews" "
Rating 4 - Poor. 23 out of 615 reviews" "
Rating 2 - Terrible. 16 out of 615 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Isa

Traveled with partner
Liked: Staff & service
The staff are amazing! Welcoming and helpful. The pool was clean and water warm. Plenty of tables and chairs around the pool. Grounds were clean. In the room hot water was long to come on, the cooking fan did not work and the room stank. Windows did not open either.
Stayed 7 nights in Apr 2024
Response from Jeff on 2024/5/16
Thank you for your review. We have addressed the issues you've mentioned with your room. We hope to see you again in the near future. Warm regards,Jeff Arman

10/10 Excellent

KUMARAVEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. The studio 2 BR we stayed was perfect. Very clean. Breakfast was very good.
Stayed 1 night in Apr 2024
Response from Jeff on 2024/5/16
Thank you for your wonderful review. We look forward to your next visit with us. Sunny regards, Jeff Arman

6/10 Okay

Xochitl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outdated. There were stains all over the room. The room Smelled like SWEAT!!!! The windows in the room are DIRTY!!! The blinds DO NOT work properly. They don’t clean *****only after 2 days******. The lady in the front desk didn’t know how to add me as Marriott member.
Stayed 2 nights in Mar 2024
Response from Jeff on 2024/3/19
Thank you for your review. We apologize for not meeting your expectations. We're addressing the issues you've mentioned. We look forward to your return visit. Kind regards,Jeff Arman

8/10 Good

Liberante

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, staff was helpful. Place needs a little TLC both around the pool and rooms. Starting to show some wear and tear.
Stayed 8 nights in Mar 2024
Response from Jeff on 2024/3/12
Thank you for your review. Were in the process of scheduling renovations for our Hotel. We look forward to your next visit with us. Kind regards,Jeff Arman

10/10 Excellent

Cynthia, Bloomin gton

Traveled with family
Liked having access to chairs to take to beach.
Stayed 10 nights in Feb 2024
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

8/10 Good

Anne

Traveled with partner
This hotel was very accommodating to all our needs.. it definitely needs to be updated!
Stayed 7 nights in Feb 2024
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

8/10 Good

Christine

Liked: Cleanliness
Residence Inn in Naples Florida
Overall, it was a good stay, Breakfast was great with very varied hot items. The room was tight for a couple staying for 10 days. Also, it was not clear how to get new towels. Room maintenance was done every 2 to 3 days. On the website it states “hotel maintenance” The front desk staff was very nice and helpful.
Stayed 10 nights in Feb 2024
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

8/10 Good

Joann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice and friendly and clean. Needs much updating.
Stayed 1 night in Feb 2024
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean safe friendly sociable guest and staff 10 points
Stayed 7 nights in Jan 2024
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Best regards, Jeff Arman

8/10 Good

Tiphakone, WOONSOCKET

Traveled with family
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jeff on 2024/3/7
Thank you for your review. We look forward to your next visit with us in Naples. Kind regards, Jeff Arman

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kitchen, great pool area, easy access to all the great beaches, shopping, restaurants and activities.
Stayed 7 nights in Nov 2023
Response from Jeff on 2023/11/30
Thank you for the excellent review. We strive to exceed expectations and were glad you felt great about your stay. Sunny regards,Jeffery Arman

2/10 Terrible

Bridget

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were given had a construction fan blowing on the WET carpet in the living room. The room smelled of mildew and it hit you as soon as you opened the door. When I asked the staff about it I was told “water comes inside the room when it rains and it rained the other day.” They were still trying to dry the room/ carpet out and forgot to grab the fan out before putting us in the room. I was told I could turn the fan off and someone would pick it up the next day. There is no doubt in my mind that there was mold in that room. It was not a safe environment for my baby to be in. When I told them why I was leaving early they were not surprised by it at all.
Stayed 2 nights in Nov 2023
Response from Liz Trill Front Desk Manager on 2023/11/24
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us and hotel staff very friendly. I’d stay there again!
Stayed 3 nights in Nov 2023
Response from Jeff on 2023/11/30
Thank you for your kind review. We have shared your information with our entire staff. Kind regards,Jeffery Arman

6/10 Okay

Fernanda

Traveled with family
Disliked: Amenities
The person at front desk that did my check in had a bit of an attitude. Not friendly.
Stayed 1 night in Nov 2023
Response from Jeff on 2023/11/13
Thank you for your review. We have addressed the issue you've mentioned. Kind regards,Jeff Arman

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff on 2023/11/13
Thank you for your review. As mentioned we will look forward to your next visit with us in Naples.Best regards, Jeff Arman

10/10 Excellent

Malina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from Jeff on 2023/10/30
Thank you for your excellent review, we look forward to your next visit with us in Naples.Best regards,Jeff Arman

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jeff on 2023/10/23
Thank you for your review. We look forward to your next stay with us. Best regards,Jeff Arman

8/10 Good

ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AC unit
Stayed 1 night in Sep 2023
Response from Jeff on 2023/10/4
Thank you for your review. We look forward to your next visit with us. Best regards,Jeff Arman

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Property well located. Many good restaurants near hotel
Stayed 2 nights in Sep 2023
Response from Liz Trill Front Desk Manager on 2023/9/25
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Adva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liz Trill Front Desk Manager on 2023/9/25
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Abeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Liz Trill Front Desk Manager on 2023/9/25
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Andrea, weston

Terrible service. The front desk associate Elena, did have a clue how Expedia reservations worked. She wanted to charge twice. The worst costumer service ever
Stayed 1 night in Sep 2023
Response from Jeff on 2023/9/5
Thank you for your review. We've addressed the issues you've mentioned and we have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and downtown
Stayed 1 night in Sep 2023
Response from Jeff on 2023/9/5
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

10/10 Excellent

Giancarlo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Jeff on 2023/9/5
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Best regards,Jeff Arman

10/10 Excellent

DORIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel en Naples
Excelente hotel a 15 minutos del Naples Pier, habitaciones cómodas y limpias, buen desayuno.
Stayed 3 nights in Aug 2023
Response from Jeff on 2023/9/5
Thank you for your kind review. We have shared this information with our team and look forward to your next visit with us in Naples. Sunny regards,Jeff Arman

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property was dated. There were spots on all the walls, lamp shades, sheets and carpet. The room had a funky smell. The wall paper was peeling and the shower curtain was broken. It didn’t meet the standards of other Marriott Residence Inn properties.
Stayed 5 nights in Aug 2023
Response from Jeff on 2023/8/14
Thank you for your feedback on your stay. We sorry we didn't meet your expectations during your stay. We've reviewed and addressed the items you mentioned and hope to see you again in the future.Best regards,Jeff Arman

8/10 Good

Gertrude K, Maple Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Drew, was amazing. He made us feel at home.
Stayed 4 nights in Aug 2023
Response from Jeff on 2023/8/7
We're happy to see you enjoyed your stay with our hotel. As mentioned we look forward to seeing you again on your next visit with us. Kind regards,Jeff Arman

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo pasamos increíble y muy buen servicio.
Stayed 1 night in Jul 2023
Response from Jeff on 2023/8/7
Thank you for your review. We glad you enjoyed your stay. We look forward to seeing you again in Naples. Best regards,Jeff Arman

10/10 Excellent

Louis-Henri

Stayed 18 nights in Jul 2023
Response from Liz Trill Front Desk Manager on 2023/7/31
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Liz Trill Front Desk Manager on 2023/7/31
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gloria

Stayed 2 nights in Jul 2023
Response from Jeff on 2023/7/13
Thank you for your review, we look forward to seeing you again in Naples.Best regards,Jeff Arman

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overall stay was outstanding. We initially had an issue with our air conditioning due to the excessive heat, but the front desk clerk was incredible in helping us with a short term solution and maintenance was by the next morning to correct the problem. The pool and recreation area was adorable and inviting.
Stayed 3 nights in Jul 2023
Response from Jeff on 2023/7/11
Thank you for your kind review of our hotel. We look forward to your next visit with us in Naples.Best regards,Jeff Arman

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, would definitely rebook when in the area
Stayed 1 night in Jul 2023
Response from Jeff on 2023/7/10
Thank you for your review and staff comments. We hope to see you again in the future. Warm regards,Jeff Arman

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly staff.
Stayed 2 nights in Jul 2023
Response from Jeff on 2023/7/10
Thank you for your review. We look forward to seeing you again in the future. Best regards,Jeff Arman

10/10 Excellent

Linnette

Stayed 1 night in Jul 2023
Response from Liz Trill Front Desk Manager on 2023/7/31
On behalf of the entire hotel team, I want to thank you for sharing.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Linnette

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, quiet and nice place.The costumer service it’s amazing.
Stayed 2 nights in Jul 2023
Response from Jeff on 2023/7/10
Thank you for your review. we look forward to your next visit. Sunny regards,Jeff Arman

8/10 Good

FERNANDO, Aventura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room is big and comfortable, with a kitchen , dining table, sofa and a nice desk to work. They have a nice pool and quite good breakfast. The only con: the gym does not have a sitting bicycle as shown in the pictures, just a spinning Peloton not connected to the Internet, which makes it not too useful
Stayed 1 night in Jun 2023
Response from Liz Trill Front Desk Manager on 2023/6/23
Dear Guest, I am glad to hear you had a nice stay with us. I do apologize for not have a sitting bicycle.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and lovely facilities
Stayed 1 night in Jun 2023
Response from Jeff on 2023/6/19
Thank you for your kind review. We look forward to your next visit. Best regards,Jeff Arman

6/10 Okay

Yanira

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We used to go frequently but the last time we stayed we found out the room very dusty it smelled hummed and they don’t clean the room every other day. We went to the beach the first day and the room was a mess we called to have the cleaning and they said it has to be cleaned every other day.
Stayed 2 nights in May 2023
Response from Liz Trill Front Desk Manager on 2023/6/2
Dear Guest Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Karina

Stayed 1 night in May 2023
Response from Jeff on 2023/6/19
Thank you for your review of our hotel. Kind regards, Jeff Arman

10/10 Excellent

garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just great
Stayed 6 nights in May 2023
Response from Liz Trill Front Desk Manager on 2023/5/26
Thank you for staying with us. Glad you had a great stay with us.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean modern facility. Will at the front desk was very personable and professional.
Stayed 1 night in May 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review. Glad you had a great stay with us.

10/10 Excellent

Crystal, Cherryville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. It was right off 41 which is easy access to everything. the only one complaint I’ll have is the breakfast.they served waffles with sugar crystals everyday, maybe try something different like pancakes, French toast..
Stayed 7 nights in May 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and wonderful staff. I would come back again.
Stayed 1 night in May 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review.

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was dated. Need to bring it up to 2023 standards.
Stayed 9 nights in Mar 2023
Response from Jeff on 2023/4/10
Thank you for your review of our hotel. We have reviewed your feedback with our leadership team and were addressing the issue you've mentioned. Kind regards,Jeff Arman

8/10 Good

Robert

Stayed 10 nights in Mar 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Liz Trill Front Desk Manager on 2023/5/17
Thank you for your review.

8/10 Good

Benaye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaints was the out dated room. Tub/shower, sinks could be updated. Our bathroom sink faucet strainer was a part . Our daughter suffered severe allergies due to overall hotel air freshener in the vents and OLD cigarette smoke in carpets. etc. We will say the overall the property and service of staff was SUPERIOR. LOVED the pool and rec area and the daily breakfast was Fantastic.
Stayed 7 nights in Mar 2023
Response from Jeff on 2023/3/27
Thank you for sharing your experience with us. We have reviewed and addressed the issues you've mentioned with our leadership team. We hope to see you again in the future.Best regards,Jeff Arman

8/10 Good

leo, Tucson

Liked: Cleanliness, property conditions & facilities
Stayed 17 nights in Feb 2023
Response from Jeff on 2023/3/20
Thank you for your review of our hotel. We look forward to your next stay with us. Best regards,Jeff Arman